Country Inn & Suites by Radisson, Downtown Albany New York

They have free electric car chargers

Our bathroom flooded the first night and we didn’t see it till we got home at 1130pm. So while exhausted we had to wait while a guy came to out room to try to figure out what the issue was. They could have just given us another room at this point.

1 Lack of parking 2 Rowdy drunk tailgating allowed in parking garage 3 Location abandoned buildings and very industrial

They had plenty of security

The breakfast they advertise didn¿t exist . It was pathetic & there wasn¿t anything to even eat other than a few pieces of bread

I did not like anything about this hotel.

The location was not good. There were so many people in the front smoking. There's a weed smell as soon as you set foot there. Breakfast was supposed to include in the, I have not seen the Breakfast for my entire stay of 4 nights. No explanation provided

Location to MVP arena

This hotel has gone significantly down hill in the last 6 months. It has turned into a refugee camp and it appears as though the hotel doesn't seem to care that paying customers are being turned away. 5-10 security guards in service around the clock.

It¿s location is perfect for events at the MVP arena.

I¿ve stayed here before and the room we had the first time was bigger. This room was much smaller and cramped.

Breakfast

When I asked to take the garbage and change the towel, made didn¿t come. At night when I come back the front desk guy told me that , this is express hotel and they don¿t clean the rooms. Bad management

The hotel was cleaned and I appreciate that they refilled the coffee for the keurig daily

Person at desk appeared annoyed to check us in. Hot breakfast replaced with a grab and go bag with only a water bottle and unwashed apple. 87 degrees in my room (76 outside) & the hotel¿s HVAC broken but no warning. Loud outside with window open for air

The room was spotless and VERY easy to use. All the switches were well marked, there were plenty of electrical outlets, there were different styles of pillow, the shower had simple controls etc.

My room key did not work because the battery in the door lock had failed. This is very frustrating after a long trip.

Location

Poor customer service Minimal heat in the rooms No bathroom ventilation. The ventilation system didn¿t wirk in sny if the 4 rooms I rented.

Convenient to capitol. Clean and easy to access.

Adjacent to bus terminals, so not much around the facility. Also, though the train station is a few minutes away, I could hear train noise throughout the night.

Room was so nice and clean! Shower was amazing! Bed and pillows soooo comfy!! It was great, and reasonably priced. Right on the edge of historic district- beautiful! If you¿re the type that likes to walk around, great restaurants you can walk to!

It was a bummer that pool spa and gym were closed . But that¿s because of Covid and they are closed pretty much everywhere.

The Staff

The pool, hottub and business center were closed

The location to MVP arena.

The pool and hot tub were closed all weekend without notice. We had a group of about 25+ VERY disappointed kids. Every time we asked reason or when it would re open we were given a different story. Rooms were dirty, missing hair dryer, USB didn't work.

The best thing I liked about this hotel was the cleanliness. I had my possessions in Ziploc bags but it wasn't necessary. Very clean, even the bathroom was clean.

Pool was shut down.Gym treadmill incline setting did not work.Room key demagnetized randomly so unable to get in room. Room overlooked highway and roof of first floor. Front desk always empty. Laundry room was old, no sheets & only had option for quarters

All the fittings appeared to be new or recently refurbished. It was quiet, staff was friendly and accommodating. The included hot breakfast was far above our expectations, with eggs, sausage, pancakes and a wide variety of cold choices.

We really liked the room!! Very clean and the bed was extremely comfortable.

I paid through affirm but was charged another $--- and $25 by the hotel. This was a hidden charge by them. Also the pool and hot tub wasn¿t in operation and that wasn¿t stated to us before hand. We are hoping to get refunded but it is now day 4¿Â

The indoor Pool was closed , and it didn¿t mention anything about it when booking the room. I specifically checked if there an indoor pool , and it showed it¿s available.

Surprised by the space, cleanliness and updated room. View was not good at all ( just the roof and interstate) but that's ok.

The room was very nice, clean and large.

The location is good for seeing state buildings, but it is in a terrible area and we did not feel comfortable walking anywhere. It was even a bit sketchy driving, but there is not anything that the hotel can do about that.