The Lux Hotel & Conference Center, an Ascend Collection Hotel

The room felt clammy and the floor rug was dirty. The bathroom light was poor and only one level. The toilet didn’t flush at first. There were no instructions on the tv.

Location good for our travel plans.

Strong smoke smell in room upon arrival. Roaches in bathroom at night! I reported to the very friendly front desk staff who provided me with contact info for sales. I reached out. No response. I reached out to IHG customer service email. No response.

Very nice restaurant and bar area with good service.

The Front desk person was extremely friendly and helpful, She acted like she really enjoyed her job,which was a pleasant surprise

It is older and needs some work, but you can tell that they have done renovations and continue to maintain it

The friendly staff, the restaurant, and the pool was very large

The room, while it was clean- had a musty, damp smell. My allergies were really effected by it

Near convenience of shopping and dinner places

Bathroom is big, but not a good set up

Room, Restaurant and Staff

The stink of the nearby landfill

breakfast was fine

yes spider in bathroom not sure if there was any in bedroom

Since the new management took over the hotel has been given a nice facelift. The staff at the front desk are friendly and informative. And the price is reasonable. I was pleasantly surprised to find that I could control the heat/AC in my room.

Unfortunately I found the food in the attached restaurant to be sub par, and over priced. I think it is under separate management. Just a heads up not to eat there.......

Every employee was approachable, professional, friendly and helpful. From the waitstaff to the housekeepers you could tell they worked as an efficient team to make everything very convenient.

Right next to stores and places to eat.

Reinforcement lock did not work it was extremely loose. Beds were super uncomfortable I woke up the next morning with pains in my back and my hips. Refrigerator in room did not work. Also felt room and bathroom could have been cleaned a lot better.

Everything, the spsace, pool, friont desk reception.

Clean, modern room and comfortable beds and linens, with all the basic amenities like fridge, coffee maker, and microwave, and soap, moisturizer, shampoo, conditioner, body wash in pumps. Nice blinds w/ nature pic of Watkins Glen gorge, or translucent.

They advertised pool but, which was one of the main reasons I chose the reservation, but was told it was being refurbished, with no apology.

Location staff restaurant etc somewhat parking

At times people need not have conversations in or around your

quick abd easy check in. easy to find rooms.

cable didnt work. desk lamp wouldnt work.

Clean, good location

Breakfast could have been better with fresh fruit

Free breakfast

When we got there water on the floor and the toilet was Clogged and the smell like cigarette smoke and was disgusting.

That it was right next to my job.

The room had a very bad odor and got worse everytime we went into our room the breakfast was horrible toaster was broken and the breakfast attendant didn¿t care and said she has been asking for a new one and they haven¿t got a new one the pool was dirty.

Clean, rooms seemed to be newly renovated, friendly staff, beds comfortable.

Only thing I can say is, at continental breakfast the trash cans were over flowing and there wasn¿t any where to put your trash, that¿s the only negative I can think of.

The staff was very friendly and very helpful. And this was the cleanest quality in we stayed at quite some time. Truth be told this was going to be the make it or break it for quality inn for us. Faith restored.