Hilton San Francisco Union Square Hotel

Well located. Lot of amenities. 24hours food & drink corner. Very friendly staff. SkyBar is amazing. Good drinks. Very safe.

Deposit is NOT used for any “on room charge” - It will be charge on your CC the following day.

Hotel was very nice and clean. Staff was very friendly and helpful. Room was clean and comfortable.

Price for the Hotel stay was great, but the price for the restaurant and the coffee shop were way too high.

I liked the location.

I did not like that I had to pay $70 per night per parking and this caught us by surprise.

Staff

Horrible location. Really bad area in San fransico. Human feces , open drug use , crime it was like being in a third world country

Location. Comfy beds.

Overall decor and rooms feel dated. Outrageous parking fee of more than double the going rate around the area.

Location

Dirty and old rooms despite the exorbitant price charged per night

Beautiful and clean and spacious last year. They had a credit per day, but it’s been removed. I see.

Removal of daily credit, unless otherwise, affecting daily rate charges. Accosted by security team and embarrassed accused of stealing my own luggage and illegally detained files. Complaint nothing happening. Will Escalate

the breakfast terrible, the bed sheet was duty,

food and clean was poor

Room was clean

The store downstairs in the lobby had items way overpriced was absolutely ridiculous they made stuff in Las Vegas look like a bargain…..will never stay again based just on that and to top it off no complementary water in the room very disappointed

The staff and hotel bar.

Room could have been cleaned better

Location

Rooms are very small bathroom tiny

Lots of amenities- nice and clean

The street noise was really loud all night. It sounded as loud as if the windows were open but they weren’t. I felt like for the expected quality of the hotel, that the windows should be more sound proof.

It was mostly clean.

No fan in bathroom, paint bubbling up from high humidity. I heard street noise all night, I requested earplugs at 1:30am. Worst stay ever.

Hotel employee was best front desk person ever! Pool was wonderful and ample towels.

Restaurant was closed, so no reasonable dinner option. Pool closes early.

Nice, big room and not too expensive. Was close to the cable car turnaround.

Not really the hotel's fault, but it's been 20 years since I stayed in San Francisco and Union Square has changed a lot. It is overrun with homeless people who didn't necessarily bother us, but there was open drug taking so not comfortable for the kids.

The gentleman that checked me in was extremely helpful, very kind and considerate. It was very welcoming.

If I?m being forced to pick something, I would say some of the carpeting in the hallways is a bit worn. But still in good shape.

The view

There was mold in our room and my friend that slept in the bed closest to the window with the mold became sick with a super sore throat and many sneezes. We didn?t notice the mold until we were about to leave or else would have been switching rooms.

Staff and Bedroom

The pool area closed to early!

The newly renovated bar on the 46th floor.

Quality of room could only be described as "basic". Not at all what is justified by the price. The breakfast buffet in the Poached outlet was dreadful, and at $--- was an outrageous rip-off.

Hotel views

Yes, I went to NYE to this hotel bcs we were told we can be at Cityscape till 9 pm with my under age daughters (15-19) but they closed for a NYE and we couldn?t enjoy Cityscape at all