Hilton Boston Logan Airport

Hotel employee was quick & efficient at check/in. Pizza was incredible at Connors and great service

The staff were friendly and trying their best but seems like real lack of training and protocols. Communication between agencies (front desk/ maintenance/ housekeeping) also severely lacking. Had to explain my situation to multiple people.

Big stain on couch. Phone not working to call out. Toilet not flushing. Maintenance snaked drain, got poop water all over floor. Had to demand someone to sanitize. Took over one hour and still not fixed.

In spite of reviews, room was adequately up to date and adequately attractive - very clean.

I didn't like being waylaid by a staffmember who wanted my phone number, apparently so she could enroll me in some kind of Hilton points thing. And the hotel bar/restaurant is not real welcoming in terms of location/layout.

Location

Smells horrible , looks dated, had sheets and used wine glasses outside my door during arrival. Not very clean.

Room beside elevator and ice machine Had duplicate reservation. Charged twice.

The shuttle was quick. The driver helped load and unload our luggage! The location was great.

It was clean and convenient

The restaurant staff was awful and the food was over priced for the poor quality.

The alarm went off at 1:00am , announcement followed that hotel must be evacuated immediately. Went down 10 flights of stairs with scores of other guests. Forced into the bitter cold night with NO explanation! No hotel staff communicated with us, icy cold

Connected to the airport. It was cold and we didn't have to go outside at all.

Location

There were no toothbrush, toothpaste, shower cap, qtips etc that I typically find at a hotel like this. No minibar/snacks. Fridge was empty

Location, food, cleanliness

They need to have ?do not disturb? tags to hang on the doors!

Right at the airport and easy access to the public transportation to get into Boston

The staff was not very friendly. Had a TV controller that was broken. Called to get a new one. After 20 minutes waiting, I went out into the hall and told a housekeeper. She gave me the remote out of the room she was cleaning.

Location

Sink clogged, no room service, restaurant packed, no matchbook, no sundry store. Not worth the cost at all.

This was a very horrible experience and I will mobilize other guests to join in keening tons of bad reviews.

Yes. I?d give a 0 star if I could Such an expensive hotel and then the service is an impudence!! No 24 h coffee bar. Really at an airport hotel? No breakfast. Only a lousy cheap corner where you pay for stuff?? Ten more things

Location and view

Easy access to public transportation via airport shuttle.

Not a thing

Proximity to Airport

Price of 1 room for 1 night

Proximity to the airport

Yes, no refund

Martini was $25!