Jumeirah Beach Hotel Dubai

Excellent in every way possible

The hotel is very good but the staff is disappointing I particularly dislike the treatment that we received from the manager after a miscommunication about the use of the minibar, we have been told that except the fridge and the alcohol the snacks are free, my kids have consumed the snacks then after we received the invoice they charged us, why the staff member was not aware of that and it is not the customer mistake if the staff is not well trained

The staff at the reception and the manager were disappointing

Cleaniss and staff

Valets takes long times...no enough cash while checking out

my stays are acceptable; however, the hotel’s service quality appears to be declining over time

I frequently stay at this hotel, and unfortunately the check-in experience has been consistently disappointing. I typically arrive between 2:00–2:30 p.m. after an 8–9 hour journey. While I fully understand that early check-in is subject to availability and that the official check-in time is 3:00 p.m., the rooms are routinely not ready even at or after 3:00 p.m.In addition, despite requesting an upper-level room in advance, I am often offered ground-floor accommodation. The standard explanation given is that the hotel is fully booked. I am not asking for an upgrade — only for the room category and conditions I have reserved and paid for. This is not an isolated incident; I frequently overhear other guests encountering similar issues at the reception.Given that this is a five-star hotel with nightly rates around USD 1,000, the service should reflect that level of quality and reliability. I would not raise these concerns if this were a three-star property with significantly lower rates, but at this standard, basic expectations such as timely check-in and honoring confirmed room preferences should be met.I typically pay my deposit in cash; however, at checkout I consistently receive 2–5 dirhams less than the amount owed. The explanation provided is that the hotel does not have smaller bills or coins. This has occurred on multiple occasions. While the amount itself is relatively small, I consider this practice to be unfair. If this happens to hundreds of guests, the accumulated difference becomes significant.The hotel previously provided a fruit plate on the first day of arrival, but this amenity is no longer offered. While it may seem like a small gesture, it contributed to the overall guest experience and reflected the level of service expected from a five-star property.

Beach, quality of food

The facilities are kind of tired Breakfast - good food, but too crowded and hectic atmosphere with hectic service Overall, when you pay over 1000 dollars per night you expect an exclusive luxury atmosphere. Instead you are in the middle of Babylon with what feels like a million people. Not worth it at all

The location and the beach

The price still high during the summer and low season

Everything. They have handled everything professionally.

The deposit of 500 aed. This was not disclosed prior the stay. This is not a problem concerning money however it is always good to be prepared of anything especially during vacation time. If you can disclose it so clients will be more prepared and will not caught off guarded in any case card reached some limits in a day.

The view and the locationa

Breakfast was not great. I only packed took about 40 minutes to get a coffee from three different waiters.

Location was great! Right on the beach and we had free unlimited access to Wild Wadi Water park, which was right next door. Only a 20 minute drive to most locations (Burj Khalifa, Dubai Mall).

Property is very well maintained! Super clean and staff was nice!

Clean also good location

Thought it was quite expensive to buy drinks and food

Highly commendable hotel, impeccably maintained with courteous staff and pristine rooms.

They gave us last room in hotel we used to walk more than 5 min everytime we leave and come back

The warm welcome from all staff members of the hotel. Prior to our arrival to the hotel, a staff member contacted me on what’s up to ask if we have any special requests or arrangements which were all accommodated by the hotel. When we arrived to the hotel, we felt the warm welcome of the friendly staff members on the valet parking and the reception area. Then, we had a very fast check-in through the professional support of Mr. Hussien and Mr. Bahaa on the front desk. The room was very clean with super-fantastic and open view to the sea. I would like to thank all the staff members of Jumeirah Beach Hotel who were very supportive and friendly. Special thanks to Mr. Andan Jassim who showed great leadership skills in sorting out an issue that occurred while talking the kids to Wild Wadi water park on the first day of our arrival. I highly recommend visiting Jumeirah Beach Hotel as there are several activities for kids and adults.

Location

Little old property and some Equipements are not working such as weighing machine and hair dryer.

Mix of luxury and family friendly. Swimming pools right at your door steps. Wild wadi water park is 1 minute walking from inside the hotel. The beach is so clean and nice with burj al arab right in front. The family room was spacious with comfortable beds for all of us. The room view was stunning. The hotel design was amazing and modern. I loved how quiet is it on the floor. They provided me with cake and chocolate for me and the kids as well as marshmallow dipped in chocolate to celebrate my daughter’s birthday and it was complimentary. I had a leakage problem in the bathroom that was fixed in 15 minutes. The help i got from the receptionist upon check in Ishan was recognisable and markable. The buffet for BF was amazing and huge with a-lot of variety and the staff was really accommodating although it was really crowded daily. Highly recommended!

Dinner in Al Qusar and beach tour, as well as room view

Big Q in reception (check in as well check out,) many staff to support but doing nothing, we have to wait for log time, drink serve only randam guest not for all family members

Facilities

The check in process was too long, and the room they gave us the tv was not working and sofa broken… they changed our room later on the evening and we had to move our stuff to the new room. it was not convenient.

-next to wild wadi-free tickets to wild wadi-perfect for family and kids-food-family room has 2 beds for kids

Everything was perfect, i would suggest that the hotel build some small slides for kids inside the hotel.

Staff were fantastic. Great breakfast with waterpark close by and hotel pool and beach as well. You can do many things in short amount of time. Waterpark, great hotel pool then the sunset on the beach.

Cannot mention anything. Will explore more next time.

I really enjoyed my stay at the hotel. The amenities and facilities were fantastic. When I was initially given the wrong room, the staff quickly upgraded me, which was such a nice gesture. Everyone was welcoming and courteous. I truly appreciated everything

Nothing worth mentioning