JW Marriott Austin

Pros +

• I did not want to leave, and I can't wait to go back! I loved this hotel. It has a Starbucks, restaurants that I immensely enjoyed (including a steakhouse), and bars. I loved my room -- the view, the comfortable bed and bedsheets, the shower, the bath products, the light fixtures in my room's bathroom. The staff was attentive, friendly, and helpful.
• Front desk staff was responsive and professional.
• Customer service is always excellent

Cons -

• We got kicked out of the Edge rooftop lounge. We were given 3 minutes notice to leave because we were approaching the 2 hour time limit that we not not aware of. When we left there was still plenty of seating available. It was a weird interaction if the staff.The noise from the elevators was unacceptable. I was a half way down the adjacent hallway and the noise kept me up at night. The front desk staff helped me with a room change. The hotel was under construction so the first floor amenities were not available.The in and out access from the parking garage did not work.
• I was put a door down from the elevators during my honeymoon and it was absolutely awful, all I heard was the elevator is going all day and night. I would’ve expected them to do a little bit more knowing it was our honeymoon.
• I would rather not pay for parking, but I was happy that we could come and go with the car without incurring extra expense.