The Star Grand Hotel and Residences Sydney

Big room clean

Door kept locking us out and waited all up about two hours for staff to unlock it

Unexpected upgrade.

Not being able to get through to reception easily. I called 4 times!

Privacy

Expensive

Nice pool and we'll equipped gym, in a fantastic location with good access to Darling Harbour amenities and Pyrmont foreshore.

Inconsistent service level. Sometimes staff were effective and resolved issues quickly and efficiently. Sometimes issues were bounced around without resolution, with relayed internal phone calls going unanswered.

Location, size and comfort

Check in took longer than expected

Fabulous location and a beautiful room with stunning decor and plush finishes, even though it had no views.

The bed was terrible, it was soft and had huge hollows that we ended up stuck in. Ruined the whole experience of a stunning room

Beautiful room, comfortable beds, great room facilities

Housekeeping could be improved. Extra bedding wasn’t supplied for the room. Housekeeping was contacted for more some extra blankets which took 3 hours for a single blanket to be brought up. The room was tided the next morning. I requested an extra face washers (so each guest could have their own as only 2 were supplied originally) however the note was removed and no face washers (at all) were left. We had to use hand towels to wash ourselves. The booking was made for 4 adults and only 2 sets of body wash, shampoo, conditioner were supplied.

Beautiful hotel, amazing location, helpful staff, comfortable beds and pillows

Shower gel and shampoo were in the tiny travel size bottles

Room was beautiful. Breakfast range was very good as well.

Room cleaning was not to standard. Beds were made, toilets cleaned however floor was not vacuumed.

Room were nice

limited food options after 8pm, bars also closed early,

Property was modern, clean and comfortable.

Bed was a little hard, maybe add a mattress topper?

The room, bedding and cleanliness was great. The staff were very polite and helpful. I will be returning again. The location is wonderful as we walk into the city and don't need to use any taxi, Uber or public transport.

The room that we were given had a bathroom that was for a person with special needs which was not mentioned to us at the time of checking in. The facilities were good but we should have been notified prior to us going up to the room. I believe this type of room should always be left in case a person/family require this style of room in an emergency and not give to anyone that checks in.

The staff were very welcoming, property was central to what we wanted to do

For the price of the hotel I would have expected items such as leaking showers and exterior balcony locks not to be an issue

Location was good. Breakfast buffet was excellent

Wasnt what I expected. Coffee sugar not replaced each morning. No where for guests to eat at facility with child.

Location

Spoke to office and was told I’d have a bath which was preferred as due to health, standing up in showers isn’t safe for me. Arrived and no bath only showers

I was on my own and celebrating an event important to me. I was upgraded unexpectedly and was so grateful and happy that they did this for me and made it so special. The staff are amazing.

Second time staying was disappointing and noisy. Not complaining just disappointed. No view of my “Harbour Front” view room. I’m coming for two nights this time and I’m sure it will be better. I do like staying here and was assured my next visit will not be disappointing. I’m staying two nights and looking forward to it

Complimentary breakfast, deal with car parking and $50 credit was absolutely amazing

Beautiful rooms, so many restaurants and bars to choose from, excellent sports bar with massive screens, countless pokies and tables in the casino. The pool area is beautiful. Cant forget to mention the extremely comfortable beds and excellent air conditioning. Very pleased with our stay!

location and comfort are great

connection to wifi is lost frequently

The staff were absolutely wonderful, friendly and helpful. Especially KC. She was fantastic. The property is in a fantastic location and didn’t realise how huge The Star is. Our apartment was amazing. Very clean and lots of room. We would love to stay again sometime.

Loved everything but…….the light switches were too technical for me. Something simple would be better.