Shangri-La Hotel Sydney

Beautiful views

The most beautiful room & view. Friendly staff. Great location.

Great location Very clean hotel Great gym with loads of equipment Breakfast options were fantastic

Very disappointed

My card at desk would not work on arrival, took 30 mins to sort out, it was ok at the ba thoughr? Room next door meal trolley was stinking out the hall way on arrival .

It’s a great older hotel with spacious rooms.

I could hear the lift going up and down from my room. Could be more sound proof.

The property is beautiful

Was not impressed with housekeeping! I stayed three nights and my room was not serviced once! Very disappointing when you pay big money to stay at the shangri la!!

Rooms were good. Makeup mirror should be a lighted version in an upscale property. Reception staff was condescending.

The breakfast buffet was horrible. Dirty tables. Service horrible. No one cleaning up the breakfast area. Selection not good. Breakfast area too small and crowded.

The bed was comfortable. The Blu bar had a good view of the harbour, opera house and bridge.

I'd booked an Opera house & City view and could only just see the opera house from the 5th floor and couldn't see the city at all. My Shangri-la membership was not acknowledged or the fact that I was a returning customer.

Great location. Concierge staff were very helpful

Very busy lobby, a little chaos. The staff at breakfast could not manage to stock up food - there were many empty plates and it was very dirty, especially around 9 a.m. The bartenders at the Blu bar - very unprofessional, they didn't know what they have as drinks, mixed up the order 2 days in a roll.

Stayed in an Horizontal room which offered great lounge facility. Breakfast was fabulous and service impeccable.

Loved our stay at Shangri-la Sydney. Horizon club room was exceptional with amazing views of the harbour. We particularly enjoyed the early check in and the 6pm canapé and drinks in the Horizon club lounge. We enjoyed the pool and facilities and the comfort of our room and the sleep quality was excellent and we enjoyed a hearty breakfast before our check out.

Would have preferred warm or hot plates at breakfast in the Horizon club lounge.

The lounge was far too small and the tables too close togetherForever trying to avoid other people The buffet area again was too small for the number of people

Good location

I ate a plastic in the scrambled eggs and told a staff and he pretend nothing happened

Amazing location, very friendly and helpful staff and good facilities

a little bit dated / older

Location, staff found sterilisation machine for baby bottles.

Not sure staff could cope - they forgot to bring baby cot despite reminder so we ended up having to sleep with baby in bed. Also pool facilities not great or big enough for volume of guests - no sun loungers, pool full of kids with no supervision, including in spa pool which they shouldn’t have been in.

My favourite hotel. Loved my corner room, the view on Opera, location. Super friendly staff. And the best bed in the world, I want same mattress and cover for home now. Every time I'm in Sydney - only staying here. Amazing show for Lunar New Year.

Cleaning and breakfast could be better, sorry. My room was full of hair from previous guests. After cleaning request it was all the same, hair were even on bedsheets and towels. Some towels had stains. Dust, and curtains smell dust. Some curtains were broken.Breakfast was much improved from last year, so tasty, but still wish to have more basic veggies, like cucumbers, tomatoes. Maybe bcs of Lunar New Year, but there were lines on entrance and stressed running waiters around. Small distance between tables adds stress.

The room was spacious and the view exceeded expectations. The pillows were extremely comfortable.

The mattress could have been more comfortable

Location.

Tired and old. Rooms smelt like cigarette smoke.

Location location Early check in

Hard to walk to and we really enjoyed our stay but it was pricy

Always presented beautifully and the view was stunning

We booked an executive twin room with a cot. This room was for 2 adults and 2 kids. The pictures and room description is very misleading. The beds looked like king singles, not double beds. You couldn’t even fit two pillows side by side. The cot also wasn’t in the room. We approached reception and she assured us the room was the standard for 2 adults and 2 kids and the beds were meant to fit 2 adults each. We’re only there for 1 night so it wasn’t worth taking it further but I am disappointed to think that a hotel brand such as Shangri-La offers such small beds. We had to follow the cot up 3 times, meaning our infant had to sleep on the floor for her nap as she’s too small to safely sleep on a bed. So from check in at about 1pm, we didn’t get the cot until nearly 5pm. I stayed with shangri-la several years ago and was so excited to come back but sadly, I probably won’t book again based on this