Taj Mahal Tower, Mumbai

Courteous staff

I like the welcome part and the how fast to finish the check in process and the and the employees all around the hotel are amazing specially ABHISHEK in the restaurant in the ground floor

Great breakfast choices. Great dining options within the facility, great location. Wonderful staff.

Breakfast was expensive and not included with the stay.

Everything about Taj Colaba is exceptional, and it is that way from the time you step Inside. We stayed there for 2 weeks!!Even though our flight from the US landed a little late and we were at the Check In desk at 3 A.M., we were still given the warmest welcome with Aarti and Tulsi Male. We were welcomed like family. The hospitality did not stop there. The breakfast staff, the lift/elevator staff, the room service staff and the staff by the poolside were all exceptionally focused on making us feel welcomed and well taken care of. They even went above and beyond and packed out favorite breakfast item, on our last day there so we could carry it with us and have it on our way back to the airport.The music concerts at the lobby re energized us as soon as stepped inside after a long day out exploring the wonderful city of Mumbai. Every evening we sat down at the lobby listened to the concert for over an hour and then headed back to our room. They were that good!!Also, when we returned to the room, there was a treasure hunt that we looked forward to, a new sample of Forest essentials waiting for us at the room with rose petals welcoming us inside. every little thought taken care of by the staff made us feel so welcomed and we are already looking forward to going back there, soon, this time with extended family.We also tried all the in house restaurants and our favorite was Wasabi, the Japanese restaurant. Their food and drinks were amazing. A close second was the Shamiana dinner.. the chole was exceptional and the filter coffee in those huge brass cups were so memorable that we still remember the taste!Everything was top class and we loved it here.Out of all the Taj hotels we have stayed in India, this one is exceptionally high with their customer service , heritage and warmth !!

Nothing!! It was a perfect stay!!

The rooms are very nice and spacious and clean The staff are one of the best I’ve ever experienced in the whole world and the food is absolutely fantastic and the breakfast selection is large and delicious

Service was very excellent. Housekeeping is excellent. All staffs including reception was good. Breakfast was also excellent. Overall our stay at the hotel will be a memorable one

The Taj Mahal hotel exceeded our excepectations. Staff went above and beyond for anything we required. The hotel rooms are well maintained. I highly reccomend this hotel and we will be back. Exceptional.

Location and history

Restaurant staff

Traditional Indian welcoming, friendly & service-oriented staff everywhere ready to help, marvellous classic Indian live music & live piano music, beautiful light show at the pool, amazing design in the reception hall, great breakfast.

The reception staff, lounge staff and room staff were exceptional.

The restaurant staff left a lot to be desired, and was marked contrast to the rest. We were waiting for tea & other items, it felt as you were not able to have more than one cup.Additionally, we were upsold the package, which was agreed over the phone, and it was my wife's birthday. This was not communicated to reception and looking at the final bill, it looks as if the upsell, was significantly more than agreed, (I was not there to check in). Whilst a lovely hotel and the room service staff and reception are exceptional, we will not be going back. We also stayed elsewhere on our return to Mumbai and it was a signicantly better experience because of the restaurant staff.

Location

Unfortunately, our recent stay at the Taj hotel did not meet our expectations. Several issues affected our experience, including a non-functioning hair dryer, electrical problems, a broken shower, and an uncomfortable, worn-out bed. The room also requires better cleaning and general maintenance. Additionally, the sliding doors in the toilets were not functioning properly.Furthermore, we were not allowed to sit in the outdoor area of Shamiana restaurant fir no reason while other guests were allowed to do so.On one of the evenings Shamiana restaurant had a private event and we had to join the buffet instead of ordering from ala carte menu as residents we should have an option to order from Alan carte menu and if the restaurant is closed for any private events we should have been informed in advance. While some staff members were helpful, the service provided by others was below the expected standard.I would like to report a serious cleanliness issue. I encountered a cockroach in the hotel corridor, which raises concerns about hygiene and pest control. This is unacceptable for a hotel of this standard. I kindly request immediate action and appropriate compensation or a room change.

The staff, The beauty of the hotel, its restaurants especially the golden dragon, its boutique especially the book shop and the fresh flowers everyday!!

Comfort, convenience, and great service, good breakfast, excellent staff, and prime locations, plus fun features like pools and unique decor that make a stay special and relaxing.

Nil

Beautiful decor, most of the staff was very polite and friendly. As well as helpful

Difficult to find things.Within 16 hrs of leaving the hotel after 4 nights there where we ate all our meals and did rivers hand hygiene, I got severe Traveler’s diarrhea

The lovely room had a French Press and quality Italian coffee. It convinced me to ditch my percolator and switch to French Press at home. Excellent coffee. Breakfast also very good.

Taj Palace reception at times very busy and not enough staff. Maintenance needed on the outside building in places. I was surprised at some of the deterioration.

Luxury hotel in downtown Mumbai. Incredible staff.

My stay at the hotel was very good overall. The location was excellent, the facilities were well-maintained, and the cleanliness was impressive. The room was comfortable and the staff were professional, helpful, and welcoming throughout my stay.I truly appreciated the high level of hospitality and smooth service. Thank you to the entire team for making the experience pleasant.

My wife and I were there for our anniversary, and the staff went above and beyond to make sure we had a special visit. The room was beautiful and had an incredible view overlooking the Gateway to India. That area can get quite crowded and noisy, but inside the hotel felt like a paradise away from the chaos.

Stayed for 2 nights and had an amazing experience celebrating my husband’s birthday! The staff made it so special, as if they had known him for years. They were incredibly kind and attentive, truly ensuring we had a wonderful stay. I had heard of the legendary Taj hospitality, but experiencing it firsthand was unforgettable. We were so well taken care of throughout our visit.Highly recommend taking the historic tour of the property.

Everything was great!

The pleasant attitude of the staff. The heritage tour was excellent. The staff at Loya restaurant were exceptional.

Nothing I can place my finger on.