Lake Buena Vista Resort Village & Spa

Location and proximity to theme parks and pool area

Tub was not clean, outdated, smaller than appeared on pictures, everything is itemized(extra towels, housekeeping)

The location.

Yes. The furniture was deplorable. Wood was peeling, gouges in the wood, worn down to the cardboard, broken leg in the main LR chair with stuffing coming out, drawers that did not close, dishes put away dirty, mold in the shower and more!

nice size rooms, good location

This hotel is deceptive they should have in big bold letters Resort Fee up front it should be included in the price --- dollar fee for one night is excessive i think but hey they got me Fool me once shame on me fool me twice !

Spacious suite and jetted tub in master

Roaches, pay to clean services, uncomfortable beds/furniture. Surprise $118 resort fee when checking in

The room itself was clean.

The smell of marijuana was everywhere. You couldn't escape it. Everywhere there was carpet was smelly. definitely not a "luxury" resort. The staff did not care about your concerns. we ran out of toilet paper, I called the front desk, no one came.

Location was ideal

There were several it was dirty, furniture was in poor condition, doors for the closets in the bedroom and pantry coming off hinges, stove looked like burners were going to come off and were broken, floors were dirty, master tub looked dirty.?

The location was good, it was spacious and clean.

Unfortunately, this is not a 4-star hotel. It is dated and the furniture is extremely worn (the couch was ripped and uncomfortable to sit on). We moved a chair from a bedroom and sat on it during our stay. At best, this is a 3-star resort.

The 3 bedrooms

The furniture was old and out dated. The couch was lumpy.

Rooms are spacious. Located close to everyth

Pool very cold

The location and the size of the room were fantastic. Appox 15/20 minutes from the Disney parks with light to cross busy roads.

The resort is starting shows its age, there are a lot of worn areas and it seems little maintenance to restore its look. One room had blinds but no curtains. All of the furniture looks like it has taken a turn at a donation center. people smoking.

Location

Cleaning , old furniture, poor customer service.

The location was awesome and the staff were kind.

The internet didn't work and the oven didn't work. I reported it to the front desk, and I was told someone would check it out, however no one showed up.

The hotel had a bad smell when getting off the elevator to my room. There was a huge fan blowing as I entered my room.

The floor had a mildew smell that was very unpleasant. I did tell the front desk this but they told me there was nothing they could do and that there was no discount available.

The rooms were nice and the location was great

4 times the room smoke alarm went off at night waking us up - once at 8pm, 10pm, 11:45pm and 1:15am. 3 times called front desk - mtce came up 2x but not 3rd time they went home for the day. We ended up taking them all off and it ruined the 1st night.

Ants on kitchen counter, no extra toilet paper in bathrooms, no coffee in lobby past 10am and no restaurant in hotel for breakfast.

Being on the ground floor next to the lobby doors makes for noisy mornings and evenings

The staff was Amazing! Kind, courteous, and professional!

It's old, dated and needs a massive update! Room size was great, however the appliances need updating, bathroom needs updating, remove the dirty carpet, don't want to pay for room service that should be included like cleaning or changing sheets.

Hotel employee were outstanding.

On day 2-3 we find 2 roaches in the kitchen.

The room size is very good

There are two bathrooms and the hairdryer of both bathrooms were broken! I called the desk at night and they said that nobody was working at that time. So, I called in the next morning about the same complain and they took 40 mins to send someone!

One day they had coffee in the lobby, when I asked thr next day they lady was rude and said well there is a store down the the road. And left it at that. I left 2 days earlier then excepted and went to another hotel.