Nemacolin

Excellent service, amenities, dining, facilities, activities, cleanliness. Full luxury experience!

High end on the price side and essentially restricted to resort properties for dining and activities as there is not much else nearby.

Beautiful setting Lots of activities - most required extra pay Payments

Staff is not well trained Act like 5 star but do not treat customets as such

The staff is very attentive and accommodating.

Multiple things to do for all ages.

Need to dust throughout the hotel.

The service was spectacular.

The prices for everything was a little too high.

Quality, onsite amenities and restaurants.

Fantastic, love to go again!!

All the facilities are amazing. Flat Rock facility is beautiful and the staff amazing. Aqueous restaurant was fantastic.

The Christmas lights

The staff! Most of them did not help you, did not know that the restaurant wasn't open on Monday, and guided you to it. Others had the same problem.

great place, would definitely return, however, cost of stay was extremely high...so come prepared to spend money. Shuttle service was the best, room was extraordinarily great and very comfortable. This is a a very nice luxury hotel/stay.

Cost of stay was high.

Excellent property. Lots of things to do for all age groups.

The staff was very hands off. There was no orientation at checkin or personalized recommendations on what we could do with the kids. Each time we were simply directed to the website so we could browse everything ourselves. A part of customer care is providing human to human conversations and telling us personally about the property, its history and what all we can do here. Just reading the website felt so cold and impersonal. I’d expect a lot more hospitality than this. Honestly Asian countries know the best hospitality and you really get your moneys worth. After paying over $1300 a night for a room (meals, activities excluding) the attitude of the staff was very snooty, exclusive and unapproachable. Only the restaurant staff was warm and made our visits exceptionally welcoming.

The lower bar area was beautiful! Restaurant location was perfect, service very nice, preferred Fallingrock decor and ambiance!

The closet in my room 323 smelled like a dog, dinner was awful ( chicken) eggs Benedict for breakfast terrible, had a lemony aftertaste! My children wanted a night swim and pool was closed! Decor in the Grand Lodge seems like it will soon be passe

The facility was excellent and staff extremely accommodating

Rockwell's Bistro was a bad experience. From the service to the food the experience was disappointing and substandard.

The resort and grounds were beautiful and well-maintained. There were a lot of activities available, and easy access to them via frequent and clean shuttles.

Unlike other, similar resorts, most activities were a la carte, including fitness/meditation classes (of which there were too few), bowling, axe throwing, etc. there was only one casual dining option, with a limited menu. And my biggest complaint is the lack of shower and underwhelming facilities at the pool.

The entire staff, wherever we went, were the most courteous and friendly people I have ever delt with. They always ensured that all our expectations were met.

Our room service breakfast was terrible. I ordered a typical eggs and meat and my wife ordered an English muffin. My eggs were cold and the muffin was hardly toasted and cold as well. When I called to complaint I told them that for around $60, I expect the breakfast to be the best I had ever eaten. I was told that there would be no charge. When I checked out only $20 was deducted.

gorgeous hotel in a beautiful setting

room was elegant, large bathrooms and the Chandelers

Staff, food, amenities are top notch

Main restaurant Lautrec is absolutely not worth the money. Half of the menu was over or undercooked, experience not nearly expectations

First class resort with many options for activities. We enjoyed fine dining, spa, pool, walking the property and viewing the wild animals. The staff is very friendly and helpful. A perfect place to escape for a few days!

Nice breakfast.

Out of Bagels 8:30

Amazing. Fawn and Fable had tremendous food and service.