Chicago South Loop Hotel

Nice, friendly staff

I had challenges with the internet. It worked on the lobby. I had to come down to the lobby at middle of the night and get WiFi connection

Nothing it was awful.

No restaurant no TV service no cleaning services was a complete dump. Over price because of the convetion.

Location

Mold on ceiling of room, no amenities, the carpet in the entire building was filthy. Elevator was down my entire stay. The staff was not knowledgeable about the hotel. This hotel is not the same as when it first opened, it’s a disgrace.

They got the 3 most important things right. 1. The staff were very helpful and friendly. 2. We felt safe. 3. Our actual room was clean. This would not be my first choice to return to, but I would stay here again if I just needed...a place.

Again, the things they got right are what I want to focus on. Nothing that wasn't right was an absolute deal breaker. 2/3 elevators were non-functioning. Strong smells of vomit in different places. Many little things that added up to what felt like a lot.

Clean rooms

2 broken elevators, poor amenities, dark hallways and my first room felt like motel.6.red stain on carpet, black gum stain in carpet and hair in shower. My room was upgraded.

No soap in bathroom, 2 elevators not working had to use service elevator, carpet filthy throughout hotel.

They had a woman who appeared to be intoxicated slang out inappropriate words to me, call for room service and she was using profanity, spoke with management no response and didn't know who was behind the counter working there that night

Cheap for Chicago and close to convention center.

Elevators continually out of order and in general hotel is run down and dirty. Found an old used pair of underwear from previous guest in my room.

The elevators didn’t work , rooms smelled like cigarettes. I had to change rooms

It was clean. I also liked having 2 beds and a couch...lots of room.

My TV didn't work. Asked for it to be fixed for two days but never did. Not a deal breaker.

Close to McCormick Place, Free Parking, Lower Cost.

Smells like marijuana, elevators don't work well, room key did not work each night, no coffee maker in my room.

The location was very convenient for the event that we were going to.

All the elevators were constantly out of order, housekeeping never came to the room, the pictures for the hotel I ordered were not of the room we actually got which was a big reason I got the room, and the staff was very rude. Not the best experience.

Parking

No food. Drug use.

Nothing the light doesn’t work. There was a strong smell of marijuana that permeated the room. The bed was awful, super hard, the bathtub was slippery and I almost fell, the TV didn't work, and to top it all off, they never cleaned the room.

There was a strong smell of marijuana Add to that the fact that I couldn't sleep because of the noise; everything sounded like I was in the room, and I barely slept.

Free parking

Lack of water pressure Lack of towel towels The shower water wasn’t hot enough It was stinky The bed was hard

horrible location quality ice maker bad

location room chairs ice

Staff was polite and helpful. Check in was quick and easy

Tv didn’t work. The bathroom flooded while showering, so much that it became slippery.

Nothing. The hotel is very bad with bad service, with smoke and weed smell and no cameras. its very shady

Yes very bad hotel. Very shady staff and no cameras in the lodging floors

The check in staff was phenomenal. The rooms has been improved.

The darkness in the lobby and hallways.

Spacious room, garden tub, price, location

It was dated and curtains were ripped and tub drain was broken. Had to plug the drain with a perfume bottle we happened to have that fit.