4 Star Hotel
Universal's Hard Rock Hotel
5800 Universal Boulevard, Orlando, FL, United States View Map
1/43


About
When staying at Hard Rock Hotel® at Universal Orlando guests can skip the regular lines with FREE^ Universal Express Unlimited ride access at Universal Studios Florida and Universal Islands of Adventure. Exclusive to guests staying at Loews Portofino Bay Hotel, Hard Rock Hotel®, and Loews Royal Pacific Resort. (Valid theme park admission required; select attractions. Not valid at Universal Volcano Bay or Universal Epic Universe.) Breeze into one of the Universal parks up to an hour earlier than regular guests with Early Park Admission* (valid theme park admission required; select attractions). A 12,000-square-foot pool with underwater music and rock and roll memorabilia decor is on site. Guests can also enjoy American fare at Palm Restaurant on site for dinner. Velvet Bar features a full bar and appetizers. Free WiFi, a flat-screen TV, and an iPod docking station are available in each room. All rooms are decorated with rock music-themed decor. Fun, free and easy is how guests of Universal hotels get to the parks and back. Hop aboard one of our complimentary shuttle buses and get to the fun fast.
957 Reviews
What Guests Say
- “The lobby was large and attractive.”
- “The pool area is fabulous.”
- “Luxury without pretension. Great vibe, fantastic staff, and beautiful accommodations.”
Top Amenities
- Swimming Pool
- Restaurant
- Free Internet Access
- Spa
- Fitness Center
- Accessible Rooms / Facilities
- Pets Allowed
- Hot tub/Whirlpool
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/4Deluxe Two Queen Room (Includes FREE* Universal Express Unlimited)
- Air conditioning
- Alarm clock
- Baby Cot
- Balcony
1/3Club Level Room - Two Queen Beds (Includes FREE* Universal Express Unlimited)
- Air conditioning
- Alarm clock
- Baby Cot
- Bath or Shower
1/4Standard View Room (Includes FREE* Universal Express Unlimited)
- Air conditioning
- Alarm clock
- Baby Cot
- Bath or Shower
1/4Club Level Room - King Bed (Includes FREE* Universal Express Unlimited)
- Air conditioning
- Alarm clock
- Baby Cot
- Balcony
1/4Mobility Accessible Club 2 Queen Room (Includes FREE Universal Express Unltd)
- Accessible bath/shower
- Accessible room
- Accessible toilet
- Air conditioning
1/3Mobility Accessible Garden View 2 Queen Room (Includes FREE Universal Express Unltd)
- Accessible bath/shower
- Accessible room
- Accessible toilet
- Air conditioning
1/4Pool view room (Includes FREE^ Universal Express Unlimited)
- Accessible by lift
- Air conditioning
- Alarm clock
- Bath or Shower
1/3Premium Two-Bedroom Suite - Future Rock Star Suite (Includes FREE* Universal Express Unlimited)
- Air conditioning
- Alarm clock
- Baby Cot
- Bath or Shower
1/4Deluxe King Room (Includes FREE* Universal Express Unlimited)
- Air conditioning
- Alarm clock
- Baby Cot
- Balcony
1/3Garden View Room (Includes FREE* Universal Express Unlimited)
- Air conditioning
- Alarm clock
- Baby Cot
- Balcony
1/4King Suite (Includes FREE* Universal Express Unlimited)
- Air conditioning
- Alarm clock
- Baby Cot
- Balcony
1/4Mobility Accessible Garden View 2 Queen Room, w/roll-in shower (Includes FREE^ Universal Express Unlimited)
- Accessible bath/shower
- Accessible by lift
- Accessible room
- Accessible toilet
1/4Mobility Accessible Garden View 2 Queen Room (Includes FREE^ Universal Express Unlimited)
- Accessible bath/shower
- Accessible by lift
- Accessible room
- Accessible toilet
1/4Mobility Accessible Club 2 Queen Room (Includes FREE^ Universal Express Unlimited)
- Accessible bath/shower
- Accessible by lift
- Accessible room
- Accessible toilet
1/4Mobility Accessible Garden View 2 Queen, w/roll-in shower (InclFREE Universal Express Unltd)
- Accessible bath/shower
- Accessible room
- Accessible toilet
- Air conditioning
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What Guests Loved
Based on 957 reviews
Pros +
- Very comfortable room beds
- Had a perfect stay at Hard Rock. Firstly the smell as you enter is amazing . The welcome and help we received in upgrading to Annual Passes was exceptional. We made good use of the 2 day express passes This made our experience even more enjoyable.
- Close proximity to parks.
Cons -
- No breakfast included. Room location way too far away from elevators. Not an easy way to get to the parking lot; only a long stairway.
- Housekeeping never had our room cleaned before arriving from a full day at the parks. No clean towels to clean up with before going out to dinner. Had to contact front desk for towels. Superstar shuttle left us waiting for 2hrs outside, HR didn¿t care.
- Room had visible water damage to bathroom ceiling: paint was cracked/bubbled. Maintenance confirmed water damage, tried to lie and say they had added kill to it, so there was no mold present. I told him chemicals cannot kill mold spores-public health RN
Very comfortable room beds
No breakfast included. Room location way too far away from elevators. Not an easy way to get to the parking lot; only a long stairway.
Had a perfect stay at Hard Rock. Firstly the smell as you enter is amazing . The welcome and help we received in upgrading to Annual Passes was exceptional. We made good use of the 2 day express passes This made our experience even more enjoyable.
Close proximity to parks.
Housekeeping never had our room cleaned before arriving from a full day at the parks. No clean towels to clean up with before going out to dinner. Had to contact front desk for towels. Superstar shuttle left us waiting for 2hrs outside, HR didn¿t care.
Room had visible water damage to bathroom ceiling: paint was cracked/bubbled. Maintenance confirmed water damage, tried to lie and say they had added kill to it, so there was no mold present. I told him chemicals cannot kill mold spores-public health RN
The express pass that's included makes this hotel a great value.
They were doing construction /renovation work in the wing that we were in. It was noisy. We came back from the parks midday for our kiddo to take a nap and there was no way that could happen. Even a heads up that work was occurring would have been nice.
Location to the parks and fast passes. Fantastic service. Pool was great too
Any food and drinks is super expensive
Short walk to universal theme parks. Offering of express pass with stay. Convenience of texting for anything needed by staff. Pool was great!
They were accommodating, they had several restaurants are relaxing lobby a Home light atmosphere staff was friendly the rules for clean.
I believe that every room shouldve had a refrigerator and a microwave. They had a refrigerator, but I had to request a microwave. The bathroom door close right in front of your face while you sat on the toilet. I feel bad it was awkward and unsafe.
Convienient to the parks, comfy beds and quiet!
For the size of the hotel, there needs to be more hot tubs around the pool area!
Really amazing staff went above and beyond - love the concierge floors - fantastic experience!
The only thing I didn¿t care for were the cabana cushions were stained - my feelings are if one is going to spend $200 and above to rent a cabana it should. e pristine with clean untrained and unworn cushions. You are paying for a luxury.
Paid for extras got there no extras
The room that I paid for was very small
Express Passes
Rooms a bit small for the price
Right next to Universal, decor unlimited express passes
The hotel offers own security line before getting into Citywalk. Made it to number 5 in line for park entry. Takes 10 minutes to walk to front gate! Worth the value for stress free.
The Kitchen waitress was rude and sassy. Assumed my child was a certain age without even. Didn’t expect her attitude and sarcastic comment to my family!
Location, comfortable, cleanliness, facilities
The room was very cold despite the heating being on full blast. The only water available in the room cost $8.
The vibe was amazing!!!!! We would absolutely stay here again! We loved all the display rock memorabilia everywhere and the location can’t be beat! Also, the hairdryer in the room was even amazing, I went and bought one once we got home
We liked everything!
Location, vibe, cleanliness
Little pricey
Underwhelming. Paid a lot to...
Room location was noisy (overlooking main entrance) with people coming and going all night.
The room was comfortable. The location was great for what we were doing and the pool was awesome. Restaurants were amazing.
Expensive overall but still a good experience.
Amenities & Policies
Amenities
Swimming & Soaking
- Swimming Pool
- Hot tub/Whirlpool
- Outdoor pool
Fitness & Spa
- Fitness Center
- Spa
Food & Drinks
- Restaurant
Media & Technology
- Free Internet Access
Health & Safety
- Health Services
- Professional cleaning services
Accessibility
- Handicapped Rooms/Facilities
- Facilities for disabled guests available
- Wheelchair accessible
Kid Friendly
- Family Friendly
- Kid Friendly
General
- Pets Allowed
- No Smoking Rooms/Facilities
- Refrigerator
Guest policies
| Check-in | After 4:00 PM |
|---|---|
| Check-out | Before 11:00 AM |
| Internet | Free Wi-Fi is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 0 and above can stay with extra bed, subject to additional charges. Children of age 0 to 2 stay free with cot. |
| Pets | Pets are allowed upon request. Charges may apply. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the Express queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. †Based on the weighted average price of a 2-Park Universal Express Unlimited pass ranging between $124.99 and $389.99 per person. Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe. Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. Water Taxi not available for transportation to Universal Volcano Bay or to Universal Epic Universe. Only merchandise purchased from select Universal Orlando owned and operated theme park stores are eligible for Hotel Delivery. Hotel Delivery concludes daily at 5pm and the service cannot be used the day of guest check out. Additional restrictions apply and are subject to change without notice. Priority Seating is only available to guests of Loews Portofino Bay Hotel, Hard Rock Hotel® and Loews Royal Pacific Resort with room key card. Valid at select dining venues in Universal Studios Florida, Universal Islands of Adventure and Universal CityWalk during normal park/venue operating hours, subject to availability. Separate theme park admission is required to enter the theme parks. Parking is not included. Guests are encouraged to visit the hotel’s Concierge Desk for details, availability and to make a reservation. Reservations are highly recommended but not required. Any groups over seven (7) require direct contact with the preferred venue to check and confirm availability as it is not guaranteed. Benefit and participating locations are subject to availability, change and/or cancellation without notice, and additional restrictions may apply. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. Please note that Maintenance work of the Universal Volcano Bay will be carried out from October 26, 2026 to April 1, 2027.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Location
5800 Universal Boulevard, Orlando, FL
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