Glen-Yr-Afon House Hotel

The room and menus were sublime

It would have added to the whole ambiance if there had been back ground music in the bar area which unfortunately little hostile because of the silence, the restaurant was so relaxing and the ambient music, the entrance area and bar would have been lovely if it followed the theme

Fantastic hotel - rooms comfortable if a tad hot for my liking. Shame the lift was out of order when arriving with a heavy bag.Food as always freshly cooked and fantastic - always feel embarrassed that I can't eat it all.

A working lift

Breakfast was lovely. Room was clean and decent. Beds are comfy. Friendly staff.

Rooms are a little dated. Told at check in the check out is 10.30. That's a little early I think.

Easy to get to. Great welcome. Good food. Comfortable.

Mattress was uncomfortable. Rooms were a little stuffy.

Sumptuously furnished. A touch old-fashioned but this endows the establishment with character. Please don’t modernise it! Superb freshly cooked breakfast served on a warm plate. 10/10.

I can’t think of anything.

Very friendly, helpful staff. Very efficient table service both for couples at breakfast and a large lunch group. Nice to still see silver service instead of plated up in the kitchen. Good quality meat.

Have stayed here before so knew there would be a good welcome. Room was clean and comfortable. Breakfast was very good with great service.

The tv in the room could do with upgrading.

Having a bath tub

View was poor from room looked out over flat roof. (should be cheaper with no nice view)Staff was not welcoming. And check from 3 pm check out 10.30 not worth the money

Beautiful building in a superb setting Excellent breakfast Welcoming efficient staff

Clean, v friendly staff, carpark excellent. Decor was dated with minimal updates , room comfortable particularly bedding but basic given the room rate

Dated, food over priced and average. £32 for steak for what it was, excessive

Good location

Rooms a bit basic. Steak at dinner very undercooked

Away for our 50th Wedding Anniversary. The breakfast menu was extensive with fresh fruit salad juice cereal croissants and cooked menu. All taken by order and served direct to your table as were tea or coffee. The hotel is a lovely old hotel with great features like stained glass panels and light oak wall panels. It is very comfortable with comfy bar and lounge areas. The staff were all very friendly and could not do enough to make our stay comfortable and enjoyable. The staff also gave us an Anniversary card.

In our experience there was nothing to dislike.

Excellent service - all the staff were amazing!Food fantastic - and plenty of it!

Lift not working - which I realise was totally out of their control, but extremely inconvenient - particularly with luggage!

Helpful friendly staff. Food was excellent

The pillows were very flat

Stay Somewhere Else

If you are the owners of this hotel, you need to know the way guests are being treated by your manager, and if you are a person thinking of staying here, think twice about staying.Here is a blow by blow transcript of our quite frankly, awful experience.We were a group of an 80 year old, a 75 year old and three early 50’s - the date of our stay was 6th Sept and we had driven down from Llandudno, and arrived at 5.30pm; we walked into the main reception and a man appeared at the desk from the office behind, didn’t say anything at all, just stared at us, so we said “checking in please” to which he just said “name” - that was it, and it was all very odd and unwelcoming immediately.He went back into the office and came back and placed 2 keys on the desk, told us the way to the room and the time breakfast was, and that was it. He was not interested in any further interaction with us (he didn’t tell us the main bar was closed for an event, where anything was and nothing mentioned about the restaurant being fully booked!One of the group (a 75 old lady) had sprained their ankle that afternoon and as we arrived, she was using a walking stick and we gingerly helped her into reception and to her room. We immediately got ice from the bar and elevated her foot, as it was slightly worse than we thought.After we settled into the rooms, we went back to reception (around an or so hour later) and asked what about dinner, to which we were told (by the manager) that they were fully booked, and that we needed to find something in the village.I said that’s fine for the group (not ideal, but they had sent 2 messages on booking.com asking us about our dinner plans, so fair enough). But i said that we should have been told at least on check-in that they are fully booked and I asked what could they do for the 75 year old lady for a meal, as she needed to stay in the room due to her ankle, and the reply was “nothing” - I have one chef, and no food at all can be provided.

Good location, well presented and clean

Beautiful property with character. Staff were great. Bed was super comfy.

Lift out of order so had to walk up three flights of stairs, difficult for me having had a triple heart bypass.

I chose the hotel to celebrate my mother’s 80th birthday as she lives in Wales nearby. We had dinner, bed and breakfast booked from a Sunday night. Dinner Sunday afternoon was lovely and we enjoyed the ‘many waiter’ service. Each waiter served individual items to your plate which felt like great old fashioned special service!We had a twin room on the first floor. The lift was out of action but thankfully mum is mobile! We walked around Usk Castle (45 min visit tops!) then around the town and also along the river. Good venue for weddings with grounds and the river close by.

It was quiet on the night we chose so we ended up watching some telly before bed.

Beautiful hotel Good location Staff very helpful

Lift out of order TV reception very poor Toilet roll holder broken

Space! Parking, room, property overall - all spacious. Staff exceptionally good - most professional of all the seven properties we stayed at during our three week Wales trip.

The day we arrived the elevator/lift wasn’t working!