2.5 Star Hotel

Holiday Inn Express Hotel & Suites Knoxville By IHG

6324 Papermill Drive, Knoxville, TN - United States
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Holiday Inn Express Hotel & Suites Knoxville By IHG
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About

Attractively set in the West Knoxville district of Knoxville, Holiday Inn Express Hotel & Suites Knoxville by IHG is located 5.1 miles from University of Tennessee, 5.7 miles from University of Tennessee Neyland Stadium and 5.8 miles from Knoxville Convention Center. With a fitness center, the 2-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The hotel has an indoor pool and a 24-hour front desk. The rooms in the hotel are equipped with a TV and free toiletries. Frank H. McClung Museum is 5.9 miles from Holiday Inn Express Hotel & Suites Knoxville by IHG, while Market Square is 6.2 miles from the property. McGhee Tyson Airport is 15 miles away.

Guest Rating

8.1

Very Good

Based on 347 reviews

Cleanliness

7.3

Comfort

8.3

Value

7.1

Location

8.7

Satisfaction

10
Show 155 Verified Reviews

Room Options

1/3

Standard

270 sqft • 1 King

Air conditioningBath or ShowerBraille and tactile signageCarpeting

Room Details and Photos

2 Queen Standard Mobility Accessible Tub

270 sqft • 2 Queen

Accessible roomAir conditioningBath or ShowerCarpeting

Room Details and Photos

One-Bedroom Queen Suite -Non-Smoking

323 sqft • 1 Queen and 1 Sofabed

Air conditioningBath or ShowerCarpetingHeating

Room Details and Photos

One-Bedroom King Suite with Sofa Bed

323 sqft • 1 King and 1 Sofabed

Air conditioningBath or ShowerCarpetingHeating

Room Details and Photos

1 Queen 1 Bedroom Suite Sofa Bed

323 sqft • 1 Sofabed

Air conditioningBath or ShowerCarpetingCloset

Room Details and Photos

Holiday Inn Express Hotel & Suites Knoxville By IHG - All Inclusive Reviews Rating

8.1

Very Good

Based on 347 reviews

Review summary

The hotel received numerous positive reviews highlighting its cleanliness, with guests noting very clean rooms, comfortable beds, and sanitary measures like a wrap on the TV remote. The location was consistently praised for its convenience, being close to restaurants and essential places, making it ideal for visitors. Additionally, the friendly and helpful staff contributed to an overall enjoyable experience, with many guests considering it a great value for the price.

Cleanliness

7.3

Comfort

8.3

Value

7.1

Location

8.7

Satisfaction

10
All Reviews
Staff8.3/10
Cleanliness7.3/10
Comfort8.3/10
Value7.1/10
Location8.7/10
Parking7.9/10
Satisfaction10/10
10.0

Cooper

•

Posted on: 6-13-2025

Great location

10.0

Mary

•

Posted on: 4-23-2025

The Hotel was in a great location. Very clean and the breakfast was delicious. I would definatley stay again.

10.0

Holly

•

Posted on: 1-29-2025

Location is great, close to where we needed to be for an appontment

9.0

CARMELLA

•

Posted on: 11-5-2024

Room was very clean and beds very comfortable. Breakfast was also very good.

The only complaint was Saturday morning, game day, the shower water never got hot. There was a lot of people there for the Vols game.

7.0

Blanche

•

Posted on: 10-18-2024

Great location. Clean sheets and towels. Room needs attention. Lamp did not work. Paint chips. Rust on bathtub. Hooks on bath door which cause scratches on arms. Air on vent hood in room rather than thermostat on the wall. They should alert you on check/in. When I came in from dinner, there were about 6 people at the front. Appeared to be friends of staff. This hotel needs work and staff needs lesson in professionalism. I found it to be ridiculous given I was charged $200 a night.

Location. Clean sheets and towels.

6.0

Michael

•

Posted on: 6-25-2024

Breakfast and staff were very good. Room was clean

Room was small for the price, lots of construction workers, big trucks and vans, not what I expected for $800+ for a mid week 3 night stayThe ambiance was more like a Days Inn

10.0

Kalea

•

Posted on: 3-17-2024

The location was perfect for the places we were visiting.

The pricing was a little more than I expected

10.0

Brian

•

Posted on: 2-11-2024

This hotel was clean and in a very convenient location. The staff was very friendly and to my surprise, the breakfast was pretty good. I'd recommend it.

7.0

Susan

•

Posted on: 9-29-2023

Breakfast was great. Staff friendly and helpful. Location of hotel great.

Air conditioning unit leaking water and room smelled musty.

5.0

Jennifer

•

Posted on: 7-30-2023

Location was good for highway access. It was quiet and clean.

Only restaurant was a Waffle House nearby. I told reception on my way out to eat that my door didn’t close on its own. I thought that was a fire code requirement. Also, the blackout curtains in that room were too small for the window! Maddening since the parking lot lights were clear after 10 pm.

Showing 1-10 of 23 reviews

Top Amenities:

Free BreakfastFree Internet AccessFree ParkingHealth ServicesSwimming PoolRestaurantFitness CenterPets AllowedHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesFamily Friendly
Show All Amenities

Guest Policies

Check-in:

After 03:00 PM

Check-out:

Before 11:00 AM

Pets:

Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply.

Important Info:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note the rooms at this property are nonsmoking. Guests found violating this policy will be charged a smoking fee of USD 250.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Features & Amenities

Highlighted Amenities:

Free Breakfast
Free Internet Access
Free Parking
Health Services
Swimming Pool
Restaurant
Fitness Center
Pets Allowed
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Family Friendly

Amenities & Services

Daily disinfection
Facilities for disabled guests available
Fitness center
Free Breakfast
Free Wi-Fi
Free parking
Indoor pool
Microwave
Non-smoking property
Pets allowed (charges may apply)
Restaurant(s)
Wheelchair accessible

location

Holiday Inn Express Hotel & Suites Knoxville By IHG

6324 Papermill Drive, Knoxville, TN

Top Hotel Destinations

$169
per night