Grand Palladium Imbassaí Resort & Spa - All Inclusive

The people were nice. The pool excellent. Very clean and warm. It was a shame that the beach was a little far, but we enjoyed the walk more than the bus ride (the bridge is a little scary at the beginning, but get used to it in no time)The most remarkable thing was how attentive the concierge was.

The room didn't seem like a 5-star hotel at all.We had issues with the bathroom.Although all the issues were fixed, some of them, we had to wait 4-5 days to get them fixed.We couldn't drink anything other than water because the ants would come in no time.The great thing, though, was that We made all the complaints, and the concierge was keeping up with us to see that everything got fixed.Food. Lunch and dinner were fine.Breakfast... we were a little disappointed to see that they had no egg/omelet station (fried eggs and omelets were all pre-made, so they were not that fresh, and a little bit cold). Same would be with pancakes. They don't have a waffle station. So, all the waffles and pancakes are pre-made and they tasted dry and hard.

The hotel facilities are very good. In comparison with other Palladium Resorts it can use some modernization but in general it’s a very nice hotel. The pool is great, super spacious - even with the hotel at full capacity it never looks packed. The quality of the food and drinks is remarkable The room was very comfortable for 4 people. The evening shows for kids were really good. Even though they are in Portuguese, they manage to get children’s attention and they can participate in several.

If you are traveling with kids you expect more facilites to keep them entertained - specially in hours where it’s too hot for them to be at the pool/beach. The kids club has only 1 slider and no games/toys whatsoever. Something worth calling out is that you can only make 1 restaurant reservation for every 3 nights. This is different to other Palladiums where you can go to restaurants as many times as you want. This means that most days you end up eating at the buffet- which is really good but if you are staying long (we stayed 11 nights) it gets boring as that’s also the main place for breakfast and lunch.

We came to the hotel to experience all that it had to offer, as we had booked our wedding here in the coming months. Now that we’ve seen it first hand, we couldn’t be more thrilled to celebrate our love here.For those interested in wedding-specific stuff, go to the bottom of the review ??The room:Very spacious, huge bed, great for couples. The room also includes a sofa with a desk and a few chairs to do some work if needed.The bathroom is also pretty big and well equipped. Although it doesn’t have a bidet, there is a small convenient shower head next to the toilet. All that separates the bathtub from the actual room is a semitransparent glass. Although not great for privacy, pretty cool for couples.The food:The buffets have an abundance of food, for all tastes and preferences. It’s hard to complain here, and although not the best meals I’ve had in my whole life, there’s always something great to have. And there’s just so much food. You can get even more food near the pool and the beach.When we were there, the hotel was almost at full capacity, and still it was easy to find a table every time.Restaurants:There are 3 restaurants to go to besides the main buffet. They require reservations, and you can book a limited number depending on the length of the stay. When the hotel is near full capacity, they open a a fourth, which was the case when we were there.Bahia e Brasa (Rodizio, beef): the best. Waiters come and offer you different cuts of meat. An amazing experience all in all.Mediterranean: incredible food. Plates are pretty abundant.Japanese: food’s very good. They prepare the plates live which makes for a good show.Poseidon: although the worst of the four, this one is close to the beach so it has some charm. Food is still very good, don’t get me wrong.The beach:With out a doubt, the best part of the hotel. The water is warm but not hot, just the right temperature to refresh you from the scorching weather.

These are very much nitpicks. But just for the sake of providing feedback:- The bathroom is not very private. It’s interesting for couples. But even with your couple sometimes you want some privacy to “take care of business”.- I couldn’t regulate the aircon fan to keep it constant. It would start and stop over and over at night, waking us up.- Water pressure is not great, but it’s understandable, it’s a reserve.

Facilities well kept

Not much variety of food, low quality of the food and drinks and low availability for the restaurants.

The dinner restaurants were excellent (the Steakhouse and the Japanese (sushi), both with rodizio service). Breakfast, lunch and dinner at the main buffet were good as well (sometimes it was a bit hot, but better than several caribbean buffet restaurants). The Poseidon restaurant (close to the beach) was not what I expected. The cow meet has a very poor quality and additionally it was not well cocked (it was prepared in a barbeque but not well done). Bars are all ok. The beach is at about 3 blocks from the hotel (or more, depending where your room is). There is a bus which takes you to the beach, but sometimes you need to wait it for a long time. The room was comfortable, the minibar works ok and it was refilled every day (4 sodas -coke-, water cans and 2 Amstel cans. Cleaning room was ok. Cleaning of public bathrooms was not good, it should be improved. Pools are all together in the middle of the hotel, and they are huge. One of them was closed due to maintenance (it was not informed when we made the reservations).

Cleaning of public bathrooms was not good, it should be improved. One of the pools were closed due to maintenance. The Poseidon restaurant (barbecue close to the beach) was not good, the quality of the cow meet is very poor. Transportation to the beach (located about to 3 blocks from the hotel) was not good. The place where you wait for the bus should be cleaned (the one close to the beach).

Customer service was good. Genwral services are good but palladium group services are slack. Some restaurants are not.always available.

IOvercrowded restaurants.and pools. Some rrstaurabts and services are not operatiinam and ctrats an overcrowdibg of restaurants and services that.are operarional

The rooms are very spacious and the pools are incredible (even though the water is a bit cold). The entertainment staff was probably the highlight.

Beware if you are with elderly and kids that there will be lots of walking and stairs. The restaurants were ok but didn’t have as many traditional local foods and fruits as I expected, which is a pity. The desserts were mostly terrible. The bar is good but always crowded. The beach also takes quite a bit of walking. Most of the guests are latin americans and not local Brazilians, so the staff is constantly switching between Spanish and Portuguese during the activities. They also give special privileges to people that used Booking.com which was a bit strange for the others who didn’t. Given the price tag, I expected much more to be honest.

Everything was great!

The attention at all the restaurants was not good, they always leave my little daughter without some ring to drink or they never offered a special chair for her. We had to stand up and look for everything on our own.

I loved the food offering in the entire building. The buffet for breakfast, lunch and dinner was amazing with different types of food and beverages. The pools are really nice and the bar in the main pool is really convenient if you want to have a drink while having a swim.

The fact that the pool bar lacks at least one more person to serve the drinks for the customers. There were times where only two people weren't enough to provide attention quicker considering how crowded the place was. Also, during the check-in, the receptionist offered us a complimentary champagne bottle because we were spending our honeymoon there and this bottle we never received it.

Food and staff very good

At the pool bar the staff were slow

The food was amazing, and the entire staff was always professional and friendly.

Check in process took a bit longer than what I expected, and their mobile app wasn't always updated with the latest location for some activities, causing some confusion.

Very good

Exceptional

Very good

Superou expectativas

Disappointing

Superb

Exceptional