Playacar Palace - All Inclusive

location to shopping and ferry. Amazing staff, good food, nice beach

The bartender in the lobby was amazing! Great conversation. We also loved the beach view room and easy access to the beach.

It was only ok.

Not a true 5-star hotel. Too many sales pitches. Food was blah. Pick somewhere else else.

Location location location Perfect size resort. Not crowded with 1000s of people like most resorts in Rivera maya.

it was clean and comfortable, but WAY WAY WAY overpriced for what you got.

The food was VERY BAD, very poor quality. just AWFUL really. Nothing was good, Nothing was fresh, just made for a horrible experience.

It was terrible

Great location, so close to 5th avenue and the Cozumel ferry. Comfortable rooms, good food, attentive staff.

Service was excellent, close down down, Dodd was good, massage was great

Manicure don’ t cut your dead skin, just push it.

Location , clean

Breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or change the variations and test .Also there was many people slip on the pool area due to water

I loved the attention to details, clean room twice a day, very attentive staff.

Ferry right next to you, small pool, smell of mold, everything was always wet.

We didn’t like anything my room was stink. My water in my shower was yellow, and the stuff was awful.

I got my room at 6:30 after I move between six rooms that they didn’t have clear water and bad smell of the rooms are not clean

The beach was covered in seaweed and not cleaned at all. Lots of construction going on. Staff is what made the property amazing.

Outdated. Terrible beach area

Amazing service, great food quality and flavors. Rooms are clean

Pillows, mattress quality

I like the smaller size of resort, food, ocean view , location and staff!

I thought rooms could be a little nicer with some simple pops of color and perhaps luxury body soap in showers.

Great location. All inclusive with excellent restaurants and buffet food. Excellent service & staff. Beach close and clean.

Pool hours too short. Terrible waste of space to have huge jacuzzi tub in the bedroom. Rooms too expensive and need upgrading ( get rid of those tubs). Took too long to get a rollaway bed (24 hrs plus) and had to make multiple requests.

I just rented for one night in order to sleep near de Cozumel ferry. I asked for a silent room in order to sleep. At 5am I was woken up by birds screaming just out of my room. Later I found out that there is an internal space just near de rooms with a bunch of really noisy birds that will wake you up very early, around 4:30 o 5:00 am. Maybe there are rooms in other parts of the building not near this internal space so I wonder why they gave me this room if I asked for a silent room

The hotel, staff and food were amazing, the whole family really enjoyed the stay. Pool Volleyball games were great fun and got us talking to other guests.Buffet and restaurant food all 5* especially liked Madre Mia with their own cocktail menu and interesting takes on local dishes.

They offered us a sales pitch in return for some vouchers which we spent on day trips, while the vouchers were much appreciated, they did go a bit hard sell on the membership with three different people trying to close the deal. We knew it wasn't for us (being a long haul flight away) so we weren't tempted although the last offer sounded reasonable. The evening entertainment program was a bit hit and miss, (possibly aimed at an older demographic). Circus show was very good, magic show was tired and tricks were obvious to anyone who was thinking about how they could be done.

Great pool area, very good restaurants, great staff. Nice rooms

Need queen size beds instead of doubles.Not enough sleeping space for a family of four sharing two double beds

Location friendly staff and clean

Didn't get the room I paid for and no help at all or customer service to make it right totally ignored me

Excellent hotel, the personnel is super friendly, the beach is great, and a great variety of drinks is available in the room. Value is great.

Sometimes (not always) there was an unpleasant smell in the bathroom