Logis Hôtel Restaurant La Citadelle

Excellent breakfast! Menu good - food excellent.Location superb.

Hairdryer did not work. Did not have code to enter and had to walk to reception to obtain it after 3 hour drive!

Fantastic location. Lovely views across the Gironde. Bathroom was excellent.

Very basic rooms and quite noisy due to very thin doors. Outside veranda looked like it needed some maintenance. Menu was very limited almost to the extent of finding something suitable to choose from.

The staff were friendly and helpful. The hotel is in a beautiful location.

The room was small and without basic facilities, such as tea-making or a bin large enough to accept basic rubbish (cans, bottles). Instructions on how to set the air conditioning would have been helpful.

Location was stunning.

toilet not clean which made a bad smell in room.Very pushy to get you to eat dinner there.

The location was fantastic with stunning views over the water particularly during sun set. The staff were great, particularly the staff working in the restaurant and reception, the cleaning staff not so unfortunately.

Our room wasn’t particularly clean, in particular the top of our wardrobe was covered in a thick layer of dust, room 214. Also a strong smell of damp/ mould in the corridor to our room.

Absolutely fantastic location right in the middle of the citadel. Views from the restaurant were stunning. Food in the restaurant a little over-ambitious but good, though very expensive.

Location is good with fantastic views

The entire corridor smelt heavily of damp and sewage. The staff were quite poor on many levels. I was overcharged a ‘tip’ that I hadn’t agreed and the staff at reception added to my bill without my knowledge. Inquired this after the event (by email) and was told that I typed in the PIN so it’s up to me. Their overall response was very poor. Sneaky and dishonest behaviour. Shame as the rest of the place was good.

Lovely restaurant location, with outdoor seating and amazing view over the estuary.Very comfortable, spacious rooms.Great for access to the historic citadel!Lovely pool.

Restaurant a little on the expensive side, compared to similar hotel provisions.

Location is brilliant, dinner nice but a bit expensive. Very friendly personell.

Rooms felt a bit outdated and pretty small. Breakfast only until 10am

Location and outlook

Lots of dust under the table and other furniture. Bathroom was better.

Great location and the pool was lovely.

There was a smell of drains coming from the bathroom.

Beautiful location. Excellent, friendly helpful staff

The Hôtel didn’t appear to be terribly full but we were allocated a room on the ground floor which was on a corner with little natural light and no view, except some decking.We had stayed there on other occasions in 1st floor rooms which were excellent and our friends also had a spacious room on the 2nd floor with light and views.

Location amazing and bedrooms comfortable

Felt a bit damp in the corridors and restaurant a bit cold (out of season).

Staff were well trained and pleasant. The Food was tasty though expensive for the quantity. The rooms were clean but poorly noise insulated.

The noise level throughout was higher than was expected.

Great location, lovely staff, lousy room with only a view of the restaurant next door.

Worst room in the hotel despite lots of vacancies. Desk clerk told us it was because we used booking.com and this cost the hotel money. I am 82 years old and they put us in a room st the top of the hotel with difficult access. We had stayed there 3 times previously and were treated better.

This was a delightful hotel in a unique location inside the citadelle. The hotel restaurant where we had dinner in the evening looked out over the river so we enjoyed the lovely sunset but not the biting insects which arrived to hassle us soon afterwards! Having said that, the food was very good and the staff were excellent and went to great lengths to make sure that we enjoyed ourselves, smiling all the time!

The biting insects!

Lovely modern room with excellent bathroom and walk in shower

The wasps nest atthe steps into the pool. After a 200 km journey with temperatures in the 30s I was really looking forward to a swim. Staff shrugged shoulders about it. I was told on check out that this was not the town when I expressed disappointment. A man in next room started to practice his trumpet.. reception denied this was happening until I insisted they come to listen.. she asked him to stop.. but no word of apology for basically calling me a liar.The restaurant only had tables set up outside.. very good evening meal but eaten alive by mosquitoes.. The reception staff have no hospitality skills..

An exceptional location and the hotel was beautifully situated in the heart of it. Plenty of parking, the setting and pool were incredible and the staff were so friendly and accommodating. We ate at the restaurant which was lovely.

Rooms could have had tea/coffee facilities but there was bottled water on arrival.

Stunning view overseeing the river from the restaurant terrace

Breakfast was a bit poor in terms of variety. Range of products offered

Views and location are worth the detour…food offer is also very good

Rooms are a bit tired but that is reflected in the price