Merit Lefkosa Hotel & Casino

The hotel and staff were perfect. I asked for a non-smoking king bed, and they upgraded me to a suite at the same price. The food and breakfast were excellent, and I could easily walk to the market to buy some clothes. It was a great stay — very clean and enjoyable.

The staff was happy to help and the breakfast was nice

Doesn't have the best casino and is in Lefkosa. If you are going to Northern Cyprus, just skip Lefkosa and stay at Grine.

Everything

Regarding the spa: usually, when you check in at a hotel, you can ask about spa packages to book for the same day or the next day. However, in this case, the spa was already fully booked, and their bookings included guests from outside the hotel. I believe that hotel guests should have priority when making reservations. We were two couples wanting to enjoy a massage and relax after a long honeymoon, but due to limited availability, only one couple was able to have the massage.

They upgraded our room to suite and it was very nice and comfortable.The new main restaurant in 9th floor is very good with nice view

The quality and variety in breakfast could be better

+ Good Location - Walking distance from Dereboyu which acts as a city center (don't expect too much though)+ Great Staff - Everyone was incredibly kind and helpful.+ Clean & Comfortable Rooms+ Good Massages in the SPA

- Bad Value for Money: Although we have enjoyed everything the hotel has to offer, it still doesn't justify the money you have to pay.- Underwhelming Pool Area- Casino has dress code even for hotel guests. You have to pack fancy clothes for a meh casino

Indoor pool and live staff in the spa

Receptionist and front desk staff were not too welcoming

Outstanding. I have just checked out of the Merit after a 3 night stay. The front desk team were amazing, Ezgi and Evrim, thank you for all your help during my stay from early check in and a free room upgrade! The leisure facilities was fantastic, and Serap was beyond helpful and nothing was too much trouble for her. I eat at both restaurants in the hotel and the food and staff were superb. The room was perfect and I look forward to staying again very soon. Thank you all for the warm welcome.

Excellent service!! Specially the reception Evrim & Ezzie were really friendly

Everything clean

This is my first time staying at this hotel, and I find it very comfortable and convenient.

I had requested hotel pick-up and drop-off from the airport via email before my flight, but unfortunately, they informed me that this service is not available. Upon arriving at the airport, I noticed the hotel counter and felt that they could improve their customer service.I like the restaurant food, but more food option to be add in PASTAS section.

everything was perfect. the staff was so friendly, i got upgrade to suite for free. the rooms are amazing and so clean. thanks a lot

I enjoyed myself at this hotel. The staff was charming. Even though I did not speak the language, I was understood. I am a wheelchair user, the hotel is accessible, and they have a room that is accessible for me. The beds are very comfortable. I would come back and stay here. You should check out the pool and spa. The ramp was too high for me to push. I spoke with the receptionist and explained my challenge. They accommodated my needs and the room services were exceptional.

I am a wheelchair user so their ramps are too high for me to climb.

2 stay within 3 months both for 3-4 nights always great service with a smile and all the staff are always helpful

Could have a bit more better options on food menu other than that it’s very goid

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service

The staff throughout the hotel were very professional, friendly and extremely helpful. They always greeting and smiling to us. The breakfasts were amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view I have no hesitation in recommending this hotel to the tourists who want to go to North Cyprus

Such a relaxing place ! I love their spa and hot beds ?Breakfast is very good and lots of variety of food.

The staff and service was extremely good. The breakfast was superb.

The amenities in the room does not meet the expectation due to the price tag. I would have expected a coffee machine for this price tag, not Nescafe 3in1. Or else the shampoos, soaps were not very good. Similarly I expect a better ironing set. Again all of this comments because it is a 5* and rather costly accommodation.

Clean and comfortable room, kind and helpful staff.I was very satisfied with my stay.

The menu at the restaurant could have been better. More items or variations can be added.

Excellent hotel, rooms were fabulous, staff very friendly and courteous.

A bit isolated, very little night life in the vicinity.

the property was located in a really good area where you were able to easily walk to other restaurants. the room size was a little small for a family but overall we had a great experience. the staff were super friendly and helpful.

the extra bed was very uncomfortable.

very comfy beds and good soundproofing. easy to sleep! also top notch restaurant and service

the smell of cigarettes