Holiday Inn Express & Suites El Paso Airport By IHG

The location, shuttle to and from the airport, and the friendly staff

Charged my credit card for incidental and an additional charge. Had to report it and waiting to see if charge drops off.

Location cleanness breakfast

I do not like to pay for parking

The staff at Staybridge were very accommodating and friendly. Breakfast was a plus. I?m glad when they relocated me to a different hotel it was nearby my meeting.

Our reservation was canceled upon arrival due to unforeseen circumstances. We ended up next door at Staybridge. We were charged parking and it wasn?t our fault we got moved. No one called or emailed about the change.

This location is ideal and the star rating equated to expectations. Lots of conveniences around it.

I always get and receive a late checkout with Holiday Inn Express as I always arrive late. Having that extra time helps. I did not for this trip. Must have been due to the eclipse.

Great location, easy to check-in, staff was friendly and provided great customer service, room was very spacious and breakfast was great.

It was a spacious clean room with a comfortable bed. It was close to the airport which we needed to get to early in the morning.

It was not a big deal for us because we did not swim but the water in the pool was not crystal clear.

Clean and quiet, good workout room.

Main light over sink in bath did not work and I asked to get new bulb a couple of times. They never fixed it.

The location.

Dirty and rundown. Hallways haven¿t been vacuumed all month. Bathroom doors and chairs in room are peeling, towels are fraying¿ everything is old, needs to be updated/ replaced. Pancakes machine has been broken forever. Breakfast not good. Quality decline

Breakfast

Hotel cost was too high Room carpet was old and dirty

Nothing, everything was out dated and the room smelled very dusty and moldy. The bathroom door had bumps and was falling apart like it was being eaten by termites. I got fully ripped off for what I paid and was not issued a refund.

This hotel was horrible, and way overpriced for all the problems it has going on. 1. The rooms are way outdated. 2. The rooms and Hotel smell very dusty and moldy. 3. The bathroom doors have little bumps and look like termites may be eating the door.

The beds were very comfortable. Hotel employee at the front desk greeted us with a friendly smile and was very helpful.

Staff is friend, and hospitality was top notch. No matter the question, or issue, they will help find a solution.

No airport shuttle.

Cleanliness, and size of room.

Someone in the adjoining room kept tapping on the wall and making other noises throughout the night.

The location is super close to Fort Bliss and the airport

The room was awful. The bathroom tub was filthy and the bathroom door was bubbled up. Warped

The room was clean and modern. The amenities were great and the entire staff was accommodating! Very friendly and professional. Offered takeout for free breakfast during pandemic, which was much appreciated.

The beds were comfortable, the linens and bed cover clean and sanitary, having a microwave and fridge was important, and the staff was very friendly and helpful.

Only that due to COVID-19, the hot breakfast was absent and the only choices were pre-packaged pastries, and they did not have ice buckets available (but they did have ice bags, so we got our ice sans bucket). We had to ask for paper cups for the room.

The staff was amazing!! They let us check out late (2 pm) took us to the mall after we checked out, kept our luggage for us and took us to the airport. This is all after we checked out! The room was wonderful and quiet. We would definitely stay again!

Staff was awesome! Great location, close to highway, food and shopping! Clean rooms! Great pool! Breakfast was included with stay and was a good assortment of hot and cold items! Stay was fabulous!

Loved everything!

Nice environment to relax Staff very welcoming and helpful. Breakfast was dynamite!

Not to happy with cable. It really needed an upgrade. The hotel was quite a ways from my destination.