Collection O Thane Formerly Dove Residency

For your information I had done booking for my stay in Thane but last minute the staff say the hotel is full n shift Us to another hotel in Mira Bhayandar road which was not convenient for me travel.. it took me 2:30 min to reach the hotel to reach the hotel in Mira Bhayandar from thane railway station.. I had to face many problems to travel to other places from the hotel. Having my booking confirmed in thane the staff took walkin n cancelled my booking in Thane

Very poor

Cockroaches in the room. AC water drippingTaps in washroom were defective Not hygenic

Everything was perfect, from check-in to check-out. The hotel was clean, modern, and very stylish.

Location was good

The building itself is dusty and dirty on each floor. Nevertheless, the room was semi-clean. Bed sheets were stained and had hairs on them with lots of creases. I was disturbed so they can install a fan in the room, which they should have done before giving the room away. Nevertheless, the electrician installed the fan and left the mess on the floor and the chair he stood on. The whole night I felt uncomfortable so decided to check-out early morning instead.

Staff was incredibly kind and efficient. It was worth and good value for money. Rooms were comfortable. Excellent staff. Well maintained and clean.

All the hotel staff were very gentleman. Seamless check-in and checkout process. Room was good and spacious, Service was good.

Clean rooms and toilets. Room service was very quick. Bed was so soft and comfortable. Easy check in.

Good spacious rooms with modern amenities, very cooperative and well behaved staffs. Awesome hotel, rooms and bathrooms were very clean.

Room was neat and clean, All staff was very cooperative and helpful. Stay was very much comfortable.

Good spacious rooms with modern amenities, very cooperative and well behaved staffs. The Hotel room was spacious.

The facilities were great.Room comfort were very good. Room was perfect and clean also room service was very good with friendly staff.

I like the services offered by the staff during my stay at this hotel. clean and the hotel was very good, Staff was friendly. Well maintained locality. nice place,

Room size was good location was decent friendly staff.

The hotel itself was nice. It was located in a prime localit Property was neat and clean. Courteous staff. Amazing experience with good service.

Very friendly and supportive staff. Property was spacious, rooms were neat and clean.

Everything was good

If the Experience is BAD right after the moment you Check in, would you have anything much as Like?

(1) Right at Check in, they asked for Full Payment of the Duration of Stay,(2) They started Pestering me for paying the Full Payment of my Stay,(3) I conveyed, I have paid INR 5000 on Check in by Cash, so it is proportionate for 3 days, and then I shall Check Out,(4) They started arguing I have to pay the FULL MONEY of my Stay of 9 days, I showed then the Condition of my booking, Cancellation at any time without any Charge,(5) I remember to have booked through booking.com, whereas my communication got through oyo hotels, the Call Centre Boys does NOT want to listen the Cancellation Clause, and pestered my to pay the Full Amount of 9 days,(6) In the Night around 9.00pm, the Manager, named Akash of Dove Residency (It is no formerly, the Hotel Exists), knocked at my Room and spoke with his Manager, named Parthamesh, Corporate Head Quarters, OYO Hotels,he too argued without honouring Cancellation Clause, saying Pay the Full Amount for 9 Days Reservation,(7) The Manager, Akash, threatened me to move out of his Hotel right in the middle of the Night, when I said INR 5000 is with you, then he said he will count me as a Walk in Customer with Daily Rate of INR 2500 per day,(8) I conveyed, now all equation cleared, I agree to Check Out before 12.00 noon on 15th October 2024, effectively staying less than 2 days as a walk-in Customer,(9) On 15th October 2024, I checked out of the Hotel around 9.00am,(10) www.booking.com, hereinafter if a Travellers booking is getting outsourced to shady Hotel Chains like OYO and similar, then be Honest to mention it in your website. That way atleast I will come to know www.booking.com is NOT to be Trusted, and they are the same like Shady Hotel Chains like OYO. Claim Big, Deliver almost Nothing.Have a Lovely Day ... Sanjay Bhakat

good hotel, clean, comfortable hotel with friendly staff. A worth recommended. Room was spacious and clean.

Behavior of the staff was very good. Comfortable bed. Room was neat and clean, very spacious. I was happy with stay.

Value for money. Good property to stay. Reception members were very gentle and friendly. good and tidy friendly staff and a wonderful stay.

Clean and good facilities. Very neat and clean rooms. Reception was very friendly and accommodating. Great stay for us.