Ser Casasandra Boutique Hotel

The property is not only in the ideal location with just a 5-6 min walk to town, it combines both comforting and well appointed decor and amenities. The beachfront restaurant and lounging area is always free of sargasm, comfortable, clean and the restaurant and its staff are fantastic. Speaking of staff every single employee was absolutely wonderful. You are greeted with smiles and loving kindness at each turn. From mornings in the lobby, to the fantastic restaurant team to the competent, caring and accommodating desk team.

Nothing. It has everything one needs.

The lunch at the beach was great The staff attentive and food delicious.However,dinner at the restaurant was not good and we did not return during our stay a\.the lutdoor area is lovely,maybe you could go to LUUMA and see what they are serving-very good or even offer your lunch menu at dinner.Other guests we met felt the sameAlso your breakfast is supposed to be open at 7am.the day we left we couldn’t even get a coffee and the staff were u kind.another couple were also waiting to order and no one took their order.we left with no breakfast.

See above

Excellent breakfast and service

Service a little slow but good.

The anesthetic, beauty and vibe of the hotel. High level gastronomy. Kindness and helpfulness of the staff.

Small things really. At breakfast, the personnel was kind but uneven in service: they forgot 2 times our of 3 o serve us juice or fruits or granola..We had to remind them what was on the menu...

Great location walkable to town.Air conditioning worked well in the rooms on the ground level.Nice beach area.

Refused our request to arrange taxi service from the private transfer dock telling us there would be taxis - there were not any taxis so we had to walk on dirt roads with our luggage to the hotel. One cocktail of a Ser Cassandra with rum was $40. They tried to charge us $20 for 2 regular drip coffees. So expensive. Expensive for low quality service.Arranged an early morning tour for us from the hotel and no one showed up. There was no staff present to help call the company. We ended up going back to our room and they finally came and knocked on the door 50 min later. I would have liked to sleep in too.Second floor rooms AC does not work as well as ground floor.The ocean front rooms are not worth it because they are still across a street and a beach club room the ocean - you can barely see it.

The staff was so friendly and helpful especially Leticia and Antonio. We felt safe staying at the hotel and enjoyed the pool and pool side bar when we were too tired to go out. The breakfast was great and bar tender Antonio made some of the best mojitos .

please look at my booking I paid for one night 10.500.00 pesos in cash for one night ! because we had no other hotel to

they did not had my booking in the system !!! and staying it’s a scam , I’m always using booking.com it never happened to me ! they are laying , that hotel has a very bad management specially Alfredo telling us he has no rooms , and after is saying if we pay more money for the room he has a room for us ! it’s unbelievable !!!

Everything. The staff, particularly Martin, were wonderful. A beautiful aesthetic throughout, fabulous restaurant for delicious breakfast and supoer and beach bar for lunch. We loved Holbox and this is the jewel in its crown. We will return!

Beautiful hotel, clearly high-end and luxurious when compared to other options on Holbox. Food was also excellent, including breakfast, beach club lunches and dinner - the best higher-end food option on Holbox in our experience, we found others disappointing (but loved the casual local taquerias/street vendors). Staff were extremely accommodating and friendly - only good things to say there. Question on staying here again comes down to price and location - its expense vs other options, but then again quality is high and you get undivided attention. The location is good for quick access to town, but if youre in need of seclusion would suggest options further East on the beach / away from town.

Location spectacular. Room perfect. Food divine. Staff lovely. Massage amazing.

The best hotel we've ever stayed at. Beautifully decorated, perfect location and the most friendly staff. Their beach club is the nicest one in Holbox. The complimentary yoga classes by the pool in the morning are a dream and so is the breakfast! I highly recommend staying at Casasandra!

Great location, superbe service, good food, nice beach club. This was our second stay in the year, the second trip went even better than the first. You can notice majority of staff seek to make your stay extra special. Thanks CasaSandra!

I still find prices high compared to other options available in the area, I would have decided to stay longer if only accommodation and food prices were lower.Mosquitos, they can be brutal... however this is clearly outside the hands of the hotel staff (make sure you bring plenty mosquito repellent). We found mosquitoes were much less present in the winter than in the summer.

Very cute hotel perfectly situated on the island. Family friendly accommodation with really pleasant staff members and reception desk. The beach is the best on the island and the food is quite expensive but tasty!

Everything was absolutely amazing. The hotel was beautiful and in an incredible location. We had such an incredible week and wish we were back there right now. Everyone was so lovely and helpful to accommodate us with our 1 year old daughter. We had the pool to ourselves everyday it was magical.

Breakfast was incredible but the menu choices throughout the day (lunch and dinner) felt limiting for vegetarians. We wish there was a bit more choice for us. Food was also quite espensive.

Great location. The beach is very good (no sargassum)! Very good food at main restaurant and at the beach. Cool hotel design. Very comfortable rooms. Free yoga classes daily. Staff are passionate and really go out of their way to help make a positive memorable experience. I travelled with my family (kids and grand parents) and everybody loved it. We look forward to going back soon!

Concierge staff need to be better trained/informed on the activities they recommend (ie snorkelling, boat trips, etc). I found out the package described by hotel concierge was not the same to what we experienced (which was very frustrating), then also found out prices of external activities booked via the hotel concierge were +20 to 50% more expensive than if done direct with suppliers found on the internet. I would recommend the hotel to revisit such prices or else if they are going to charge such premium that they offer more accurate recommendations to their guests. I personally had a bad experience on the above, but then hotel made up for it very responsibly. Thank you!Food is very good but pricey, particularly the dinner menu and drinks. I could not compare quality/prices of competing options near the hotel as we did not leave the place. Heads Up: The island has mosquitos!! We all used lots of repellent and still got badly bitten. Hotel fumigates and provides organic repellent which is great, yet you need to be prepared to deal with nature.

The property is ultimate relaxation, staff are plenty yet completely unobtrusive and recognize your needs. The staff handled transportation wonderfully. Property is beautiful and well maintained. Breakfast is delightful as is the food at Mojito.

Wonderful resort. The staff were all very helpful & polite. The beach was at a great location and not overly populated.

Our stay was simply amazing the staff went above and beyond to make my birthday celebration a success. The Mojito beach club was lovely. The staff was the best on the island. Carla, Martin, Christian, Liteicia, and everyone whose name I can't remember were all amazing! They were so accommodating. They set up a private breakfast on the beach for my birthday. He worked with the chef prior to our stay to make this happen and it was perfect. Top-notch service all around. They provided great restaurant recommendations and called taxis for us whenever we needed one.

They could use a little more light in the bathroom but other than that everything was wonderful!

Staff, Food, Pool, Beach Club

Wi-Fi, but this is a problem in the whole Holbox

the location on the beach,

The noise, too much noise!!! Hotel near the road + the room above ours was not isolated, very noisy. Worse, the hotel was undergoing renovation and there was noise from 8am to 7pm. They told us the duration of this renovation should be 2 or 3 months ... but they refuse to warn customers! Impossible to rest in this hotel :-(