Phoenix Hotel by HHG

Lovely staff, really clean and quiet rooms. The breakfast was also very good.

Really helpful staff - when you check in, they connect you to their WhatsApp account, and you can ask for things, bookings, lifts, etc.First rate breakfast - important for ski days!

Nothing to dislike - just be aware that most properties in Happo/Hakuba are not ski in ski out; that said, it’s not that far to walk if you had to, while the staff ran a shuttle service in any case, and for some of the further afield resorts there’s a partnership with the hotel next door.

Very comfortable with exceptionally helpful staff. The shuttle service is so valuable and works brilliantly.

Difficult to get a drink other than tea, coffee and water.

Warm，clean. The staffs were friendly. Onsen was perfect.

A bit far from the shops and restaurants.

Amazing Hotel with excellent delivery to and from the ski lifts at Happo One and Iwatake each day.The breakfast menu was great and the room size was very good.The in-house Onsen was very clean and relaxing.

No daily delivery to 47.

Good location and the hotel will shuttle you around the village as needed so it's quite easy to get around.

We booked a double room believing it had a double sized bed, only to find it was actually 2 single beds, which was quite frustrating. The rooms are very basic and the hotel itself is quite dated. The restaurant is very expensive so not really suitable for a quick bite at the end of the day. The included breakfast was also very basic.

The friendly helpful staff, the shuttle service to restaurants and the village well and truly compensated for being slightly out of Happo one villlage. The Onsen was so relaxing and the atmosphere very relaxing.

Lack of variety of fresh fruit but understand it was winter time.

The staff were very helpful. They booked all our restaurant meals which were fabulous and reasonably prices and they chauffeured us where we asked at a moment’s notice.

The bar was expensive . They should have cheaper drinks for guests

The team went above and beyond for us during our stay. The rooms to some might seem tired. We appreciated the charm, character and the local touch. Breakfast was superb!

Sharing a bathroom wasn’t amazing. However, we never saw another soul using them nor did we have to wait. So, it was fine really.

Mist sauna hot bath and breakfast

Usually you check in, and check out, sleep, shower, and never engage with the hotel much more than that.The Phoenix is a different experience. You have a direct line to the team via Whatsapp. They're happy to book you dinner reservations, shuttle you around, guide you to the best pow, and in general be there when you need them. It's like having a mate, who's a local, and has nothing else to do besides lend you a hand when you need them.It's a tiny 12 room hotel with an onsen and a wonderful steam shower, near to everything.Also has one of the nicest restaurants in Hakuba and a solid breakfast.We'll be back. Thanks to the whole team here. You are all awesome people.

It would be great if breakfast started earlier, say 630, so that you could make it to some of the further resorts for fresh tracks.

I was overall happy with the hotel and location. The room was surprisingly big and I liked the onsen. The breakfast was nice and they provide a shuttle to lifts but you can actually walk over (10min) to one of the base lifts, pretty easy. However, it's a bit secluded from the main town (15min walk) and it's uphill so be ready for a little workout if you go shopping/dinning.

Can't really complain about anything other than weather. It was very warm for early January, half of the mountain was closed unfortunately (very thin cover) and raining instead of snowing. Unfortunately this might be the trend with climate changes and Hokkaido seems much safer bet for japow.

We loved our stay- we are a family of 4 and took 2 rooms in the hotel as opposed to the chalet. It was clean, comfortable, staff bend over backwards for you and the facilities for pre/ post skiing were perfect- the warmest boot room ever! We had shuttles all over the resort whenever the staff were free to help us they were amazing. I have never been so upset to leave such a brilliant hotel crew! Mimi’s degustation, the Italian crew in the restaurant and cocktails (Dante- best cocktails we’ve had!)

This is not fancy, it’s a little dated and more Japanese in style and you have to be ok that not all rooms have a shower- ours did but my daughters didn’t and we used the Onsen everyday after the slopes and it was perfect. The fancy part is Mimis restaurant and bar- both amazing

Comfortable fluffy blanket and memory foam like pillows. Spacious room, free nespresso pod coffees. Chauffeur shuttle to and from base camp and other resorts (if available). Masa (driver) was awesome! Good shower pressure and temperature! Breakfast ala carte was delicious!

Location not near food (but only 10-15min walk)

Love our room. We chose the share-bath room type by accident, but in the end it didn’t bother us. The public hot bath and shower are very clean, we didn’t see another guest while using it. The staffs are very friendly and helpful. Breakfast are great, and the restaurant Mimi at the hotel is beyond excellent.

Only the check out time, will be even better if moved to 11 from 10.

Awesome breakfast, transfers available upon request and helpful staff.

The local. The food. The staff

Room didn’t have a shower. Spartan decor. Basic. Didn’t think it was particularly cheap for what o got.

We enjoyed our stay here very much but unfortunately there is very little ‘off piste’ connection with other guests & we believe that the cost of drinks from the bar are prohibitive for most guests. There is a delightful lounge but no one using it?? There were no vending machines for cold beer or an area you might even take your own super market bought drinks & share some conversations with others. The meal at Mimi’s was awesome but thought that the extra cost of wine should have been included as are in most ‘degustation’ menus these days. The Italian staff were delightful. Dry room excellent as is free use of laundry.

No atmosphere No beer in vending machineDegustation menu but had to pay extra for wine matching AUD 90.00 each. Just include in menu.Cost of drinks from the bar prohibitive AUD 46.00 for two glasses of Chianti.

Staff was friendly, provided shuttle to and from lifts and to bus terminal.

Location not bad, but still a little bit of distance to lawson and rest of nearby restaurants (15min walk). A shame steam room wasn't working. But biggest thing I was upset with is the 5000 yen per luggage charge for use of takkyubin service. (Would have normally costed 2730 yen as per black cat website). Our hotel in tokyo did not have such a surcharge at all.

Close to Hakuba One, however a good walk to Echo land which is the night lift for the area after a vbig snow day

Lack of vegan food optionsIf you can cater to this more it would be full marks across the boardMore so for the dinner side