Marillen Hotel by HHG

Location: right next to chair lift, kids snow school and play area. Short walk to town restaurants and rentals.

No elevators. Staff service was just bare minimum.

Great ski in ski out hotel in Hakuba. The staff are really nice, with breakfast provided daily. The hotel rooms themselves are a little dated/ older bathroom but still comfortable. Great location

Ski in, ski out, comfortable room, access to onsen. Good breakfast and authentic Austrian menu.

The 4 flights of stairs up to our room. The bathroom was awful, Beatles music every morning, it's simply too much!

Great staff, location, transportation

Ski in ski out fabulous position on the slopes of Happo Hakuba. Staff were very helpful and offered assistance and recommendations to restaurants

Ni

Literally on the ski resort, ski in & out very convenient. Our room was huge & comfortable beds comparable to other hotels we’ve stayed at in Japan. There was lots of things happening downstairs like a band and karaoke but we did not hear any of that noise which was great.

The bathroom was tiny, had a smell, the bidet didn’t work, no cover for the toilet, & our curtain had mold on it. No elevators & we had lots of luggage’s which was a pain to bring up to the top of our room.

Brilliant location and excellent staff

Small bathrooms

Great location, you’re one minute walk to the chairlift and many bars and restaurants

The location was epic. The rooms and facilities were comfortable and the staff were friendly and helpful (thanks Siena and Valentine). HHG shuttles made getting around the village a breeze. Thanks Bernd and the team at Marillen.

Room was nice and comfortable

Room charge was 418 per night; for that price I would expect an adequate breakfast!Bathroom is tiny

Breakfast was good selection of options and nice view over the slopes. Nice quiet rooms, although ceiling lighting could have been brigher. Room could have more USB charing pports, especially near some of the beds in our room which had none. Comfortable beds, the bed converings were a little too hot to have on us at night, which disturbed our sleep. The option of a blanket might be useful. Liked the evening entertainment in the dining room, however, it was too loud to talk normally to others a table.

Prices were higher than expected for dinner meals. Staff could have been more proactive in recognising a customers needs when order food and drinks, we had to wait at the counters and had to call to a staff member to obtain service occasionally. It would be nice if there was a lounge area near the fire for pre- or after dinner socialising.

The room was spacious and light, a had a lovely feel. The balcony had a lovely view. The bar was great, breakfast was good and the staff were excellent. Ability to ski in / out. Right next to apres ski.

The bathroom was tiny and felt like a caravan.

Location was stellar. Breakfast was great and beds were very comfortable. Communication before our stay was excellent.

A great ski in/out location at the bottom of the Nakiyama Run with a short walk into town.Very friendly and helpful hosts/staff. Restaurant has good food & snacks with a vibrant atmosphere in the evenings.

Rooms are small but adequate with compact Japanese style bathrooms, making it a challenge for taller guests.There are no lifts so be prepared for flights of stairs, including down to the ski storage/ drying room area.

The buffet breakfast that came with the hotel was excellent. The location was excellent and we were able to freely move and do things thanks to the hotel.

Maybe a more modern bathroom would have been good, but the facilities in the bathroom were very clean and worked well.

The location, the hostess, staff, food, I like everything there.

Amazing location directly at the bottom of Happo One slopes. Cozy rooms and great traditional and authentic German atmosphere: the Schnitzel was almost like in Vienna. Most importantly: Naoko and Bernd are great hosts who care about your experience.

A table and two chairs in the room would have been nice. The breakfast was tasty but we were missing some more healthy options a bit.

Service, views, food, people

Service was great, easy to communicate with staff, food was delicious for breakfast and dinners. Room was a good size for 2 people.

Fantastic location at the base of Happo One Ski field. Cosy, friendly, Austrian-style hotel with lovely staff who make you feel very at home. Owners Naoko and Bernd are so welcoming. Highly recommend.