Mountain Side Hakuba

I had heard that the front desk would be unstaffed during the summer season, but both check-in and check-out were smooth and handled by staff, who even helped bring our luggage to the room. It was also really convenient to be able to contact the front desk not only by room phone but also through WhatsApp.The room had almost everything we needed for daily living, and we were able to fully relax as if we were at home. The lush green views from each room were absolutely beautiful and added to the peaceful atmosphere.Since the property is located right in front of the slopes, I’d love to come back during the winter season as well.

This is a wonderful spot. It was the nicest of 10 places we stayed in the country. The rooms were spacious, bathrooms were new/modern, and kitchen and living areas were comfortable. The view is great. The washer/dryer were a bonus. Our only regret was not having more downtime to enjoy the place.

There's nothing not to like. This place is great.

Everything was fantastic! Beautiful and comfortable bedrooms, living room, bathrooms & kitchen. Nice views, especially from living room. Having in-room laundry was great. No one at reception desk, but the staff we saw (outside or cleaning the room) were super friendly and helpful.

Nothing! We visited in green season (early April) so couldn't ski to/from the nearby lift, but we had a car - and it was only a minute drive to the gondola.

Great apartment and location. Property seems pretty new and has all the modern facilities.

Location was abit out of the main town (1km) needed to catch Ubers everywhere. We were there end of April, believe there are shuttles during peak season however.

Mountain Side had everything you could need. From amazing customer service to all the facilities. The complimentary shuttle was also great.The location was great - ski in and out.

Clean, fabulous location. Excellent staff

Would be nice to have cafe available in the morning for breakfast/coffee

Great hospitality; Clean and spacious apartment with all necessary amenities included making it exceptionally convenient for guests.

The room and view is exceptional. The staff from the 2nd day onwards service was good. Quite a bit of service recovery from the bad first day.

There were no duty front desk the day we checked in. Was not able to contact them and very slow response from WhatsApp number given. Was not a great experience during day 1.

I like everything they provide. Room is huge and comfortable, location is great, right facing a ski field. All facilities, expecially kitchen is far beyond my expection. Staff is kind and very helpful. I can only describe this place with "Perfect".

Nothing I didn't like, too good to be true. Parking, room, heater, kitchen, bed, service, everything it far beyond what you could expect. They even have a dry room that can store the ski equipment,

There's no shortage of accomodation at Hukuba. However you will struggle to find any as new, modern, and luxurious as Mountain Side. The apartment was huge, comfortable heating/cooling, great Wifi, and well equiped. I was even impressed with the TV having Apple TV functionality so I can stream tv/movies from my apple devices. The view is amazing, you felt like you were in a secluded mountain resort! The staff were very friendly, spoke good English, and always happy to accomodate our needs, including dropping us off into the town or one of the ski lifts. There is a dry room on the bottom floor for all of our ski gear. If you're planning on going up Happo-One, there is a chair lift literally across the road. We used Rhythm Ski Hire which is a 5min walk away to rent our gear.

To be clear, had we travelled during peak Winter there would be nothing negative to say here (other than maybe the lack of tea/coffee). But as we travelled for Spring Skiing, almost everyone was shut for the season, including most restaurants and shuttle services. We struggled to find restaurants walking distance away, having to resort to catching a taxi to/from the accomodation to eat at night. The Happo-One chair lift opposite the accomodation was also done for the season, with the only option to be dropped off at the Happo-One Gondola or Hakuba 47 Gondola and then catching a taxi back. I'd recommend hiring a car if you plan on visiting outside of the winter season.

staff are fantastic and facilities is good

check out time should be more flexible

Very good apartment , well equipped facilities

Staff service amazing. All was just perfect. Exceeded my expectation.

Exceptional

Exceptional

The staff was great

Everything was great

Everything was fantastic

Superb