Asia Novo Boutique Hotel - San Francisco

Friendly staff

Room has bed bugs

Didn't really match the pictures. Old and bad need of remodel. Cheap. Stay one night , moved to a new hotel.

Accessible

Old building/old room, damage cr door, slightly damage furniture.

The place was slightly dumpy, albeit adequate. Good price and friendly staff. A bit of a good- time place. Lots of comings and goings. :)

Very friendly staff . Good supply different drinks available.

What i did not like was that i could have gotten the same price without a reservation . And the fact that i stayed less than 12 hours i could have gotten an even cheaper price. So making my discount for frequent reservations was of no good value .

I like the place and the staff but the location is not so good.

Your road is hard to walk the street was paved poorly.

Cheap.

Never replied to messages or emails, wrong phone number provided when booked, clueless children working at the front desk, run down building, damaged fixtures, leaking plumbing. After we checked in and paid they tried to say we were never there and raised a 'no show' claim through Booking.com.

The room had hot water and AC. The door lock seemed to work.

The place is a disgusting joke. Very run down and in need of urgent repairs. Staff that refuse to answer the phone (we did get hung up on) or reply to emails and even text messages. I needed to arrange a local friend of a friend to physically go there and speak to them to confirm our booking as our arrival time was outside their narrow check in time.When we arrived and questioned them as to why they dont reply to calls or emails they told us it 'may' be due to the public holidays. Then we found out that the number provided on the booking site 'may' be wrong. Damaged electrical, leaking plumbing, damaged floors and door trims. Staff wanted me to provide my own booking confirmation even though they had their own copy in front of them. They can't even read the booking information as we had booked 2 rooms but they only charged full price for 1 (their loss). Internet super slow and kept dropping out. When we questioned the young inexperienced girl at the front desk she just stared at us blankly and then ignored the question. When booked online it states check in is between 2-4pm yet the reception was still staffed at 9:30pm when returning from dinner?? The toiletries they use are from a different hotel. Stay anywhere else but here. To think this establishment is in the customer service industry...

The staff were wonderful people who did everything they could to ensure a pleasant experience.

Pricy for what it was, but limited choice in the area so maybe understandable.

Nothing special to mention

The location of the hotel