Benjamin Business Hotel

Location was good and staff was helpful. For the most part the hotel was clean, and manager accommodated us when there was a problem.

The hotel recommended a taxi service and quoted a price but the taxi driver asked for more money at the end of the triip. There was some noisy maintenance work going on during the day when we were trying to rest.

the location was convenient

they did not replace towels every day. although they were very responsive to every request. very accommodatibg

Pleasant and quiet with very friendly staff

The staff was outstanding and very helpful. I absolutely love the 24/7 coffee machine fresh dates cookies cake snacks pruned and bars. The lobby has wonderful books comfortable sofas and tables plus lovely flowers

Room was clean and comfortable. Shower head was partially blocked and the shower screen leak water onto the floor

Bad

They charged me deposit (1000 shekels) + 6000 shekels for a room and another 6000 shekels which they told was a mistake.And still didnt send me my money, 10 days passed after i left the hotel.

Room was very clean and stuff was very helpful and polite.

Could have a better breakfast arrangement

Good location with pedestal access to the sea and the Herzlia city on the other side of the highway. No need to overpay.

Easy to get to off the highway, 14 free guest parking spots in a well-lit, secured underground garage that was almost empty while visiting in February, 2025. 24/7 English and Hebrew speaking front desk staff, with free tea and cookies. Quiet rooms, mini fridge, large bed, large window with sitting bench. Netflix included in stay.

Pretty hard beds, floor in the bathroom would be soaked after a shower, no vent and thermostat didn't work so the floor stayed wet the whole stay.

The hotel was fine.The absolute disaster for me was having no hot water in the morning to shower. We were told to wait for the hot water but we had an engagment in the morning.We wont be returning to the hotel.

NO HOT WATER TO SHOWERDISASTER!!!!!!

The rooms are standard for a business hotel and clean

I specifically ordered two twin beds in this this booking. The hotel staff ignored that and gave us one queen bed. They claimed the didn't see it in the booking request though it was repeatedly stated as can be seen in the screenshots. They also totally ignored my messages in this app and never replied. My complaint to Booking.com also was completely ignored. So we were basically left to deal with this problem on our own and without options because we already made prepayment for this clearly overpriced hotel on the booking.com. It's been two days and we still got no comment, reply, or any type of compensation from both the hotel and booking.com.

Poor

Poor staff support - had to go 3 times to get the room key working in 2 different floors/ roomsPoor quality for the money

I arrived few hours earlier than expected and was ready to pay for early checkin, but receptionist saw how tired I was and just let me go to my room as it wasn't occupied. Very rare generosity. Free coffee and snacks corner in the lobby is just awesome. To those who complain about clogged sinks and stuff, I had similar issue, but from the moment I called reception it took them like half an hour to fix everything. I guess you guys would find good reason to complain even if you have free stay at Ritz Carlton. Just remember that there is always something that needs fixing, most important is how facilitaty management is handling such things. Next thing I need to mention is that the all ladies working in Benjamin are gorgeous and most competent and friendly. Receptionist Olga is a superstar! Thank you for making my stay smooth and comfortable!

Complaints from other customers ?

Service at the Reception Desk upon my arrival was excellent and the staff were very welcoming.The personal service I received from Olga, when I reported difficulties in the room, was especially good, and very much appreciated. Upon entering my room I discovered that the door of a small cupboard was almost falling off, tthe kettle was not working properly and out of the six electric light bulbs fitted in the bathroom ONLY 2 were working. What I liked was that after complaining about this MAINTENANCE IMMEDIATELY SENT SOMEONE TO THE ROOM AND PUT MOST THINGS RIGHT.

After a long journey it would be nice if the hotel had a place that served 'snacks'. I was also disappointed to hear that breakfast was unavailable ... although there was an area/table set aside in the lounge where guests could partake of hot and cold drinks, crackers, jams and dried fruit, that is hardly a substitute for a snack.Why not add a bread board and some cheeses on the table? something to EAT at breakfast time prior to the guest either leaving for their business trip or departure from the hotel.

Lovely staff, nice large comfortable room

Room was a little dirty in places. My room was also located beside an alarmed door which was repeatedly set off during the nights.

Free coffee and snacks in the lounge.

We had to change rooms twice due to AC not working 2nd room was broken toilet seat 3rd room TV only worked after the 2nd daySome of the Reception staff were not very friendly.

Nothing, it was the worst experience of our life. We found cockroach ? in the bathroom and the bedsheets was dirty and also a seat mattress that was on the side.

Nothing, it was the worst experience of our life. We found cockroach ? in the bathroom and the bedsheets was dirty and also a seat mattress that was on the side. RUN AWAY FROM THIS SITE.

parking, reception

air con the first night did not work

Amazing modern new hotel in great location

Front of desk staff were not obliging

Everything was great and definitely met expectationsExcellent location, courteous and helpful staff, decent breakfast and good value for the price