Hotel Samos

Location was great, pools were awesome. Next to the local strip with everything.

AC does not work well. We had 2 very restless nights there , trying to sleep in the heat. It was awful.

Clean

Nobody picks up the reception phone ever if you call from the room!!!There was no iron in the room. You have to pay at front desk to get it. There is no shampoo or conditioner. To get towels for the pool you have to pay 20euro deposit. To park you have to pay 10 euro everyday and 10 euros for a key.

Great hotel, clean, lovely facilities, generally food good

Check in process could be improved, food on the Thursday evening was poor in both quality and quantity, shame as it was brilliant every other meal, attitude of the guy I spoke to about the food wasn’t great, rather than help with the issue he sat down and dined with a full restaurant of guests

Hotel is at great location with a huge variety of dishes for every meal. It's very clean and very close to the beach.

Well the room is good size and clean and location close from Magaluf nightlife and restaurants! Staff were extremely nice and welcome

My room looked at construction site with ugly view, i don’t mind to have street view but i can see rubbish in the morning! The room doesn’t have sound isolation and of course the crowds of teens next door were extremely loud till 6 am in the morning! There is no coffee maker or tea at room! just empty mini bar! But most annoying thing the guests who are loud without control that other needs sleep

The buffet, some of staff were very nice

The room was very small and the water in the room smelled like toilet, not sure what it was but it was horrible.

loved that there were two pools, one was quieter than the other which was nice, loved the balcony and the included breakfast was great

the room was hot, the air conditioning didn’t work very well

It was very clean.

No frills. No pool towels. No auto safe. Very basic austere industrial dorm rooms.

We really like this hotel with my 11 years old sister. Location was perfect - everything you need is around - restaurants, shops, beach. Staff - very kind and helpful. All speak good English. We have to mention restaurant coz it was really good decision to book HB. Breakfast and dinner were so delicious, rich offer, colourful and everyone would find something to eat there. We really appreciate the buffet. House keeping is just so lovely, cleaning perfectly and ladies are always smile.

One small thing I felt disappointed about - there is coffee machine in the room, but for capsule you have to pay 50 cents/each. Tea is also extra. Safe box is also extra. I understand that if it's included, price would be higher. Maybe some instant coffee in the room can be alright.

Location

The property itself was fine but not the rooms as how it was shown! We went into the property and thought AC will work but it did not! Then the wifi went away! we requested the reception but nothing happened! They tied one strap onto our wrist and that way no friend of yours can go inside other than that strap!!! BS! it was hot in the room and the worst part was! they came straight 11 am direct into our room and said checkout! I mean what was that? are we some cons? Disgusting experience

food, friendly staff, clean, location

a lot of benefits are not included if u book via booking and not their website

Clean, good location, friendly staff

Pillows were not the best

Rooms were of a decent size, and towels were changed every day. There was enough selection of food for breakfast and dinner

It is extremely loud in the rooms from outside bars and clubs. Also walls between rooms were paper thin, we heard people snooring in the middle of the night or talking in the morning. Did not get a good night's sleep in 5 nights. Hotel food gave food poisoning to 3 out of 4 people on our trip. Hotel policy regarding late check out is unacceptable; I wanted to pay for late check out as my partner and mother had food poisoning, but was told that the hotel was at full capacity. Checked on Booking and could book 10 rooms for that day. When I went to reception to ask again, I got a response that many people ask about it, and they are fully booked. But somehow I could have rented the room for one more night, despite the hotel being full. We are very disappointed with customer care at the hotel (which was nonexistent), and I would not recommend this hotel, as for the same price, you can find different hotels in the area.

Location of hotel is greatRoom size and cleanliness was perfect for a long weekend with friendsLots of choice at the restaurant

Pool was extremely coldCleanliness of outdoor/pool toilets could've been maintained moreFood could've been hotter from buffet

The hotel met our expectations. Food and friendliness was brilliant. It was clean and the facilities were excellent. Would use this hotel again.

Clean, modern, and friendly staff

There wasn’t anything in-particular that comes to mind

Nice and friendly

WiFi very poor and no sink plugs in wash basin so water running all the time you wash and shave wasting water

The breakfast was lovely, plenty of choice & there was lot space and easy to get a table. Staff were very friendly and helpful all the time. The hotel close to bars, beaches, restaurant, we arrived around 10pm and still can found restaurant.

Room was a bit small, not easy to open suitcase. Water pressure was too low but was acceptable. The air conditioner was of low performance, we need to set the temperature to the lowest Temp.

Large room, great location, good staff.

Nice hotel , the room was very clean , beds are so comfortable, lovely breakfast , staff at reception so lovely and helpful . Would recommend this hotel who wants to come and stay in Mallorca - Magaluf .