Parklands Country Gardens & Lodges Blue Mountains

The hotel was set in beautiful gardens which you could stroll through. The room was a good standard - lovely decor including a fire, brew facilities, a fridge and an open aspect. Thoroughly enjoyed breakfast. Short drive from the Blue Mountains.

There was a gorgeous lounge to sit and relax in but other than breakfast there was no option to order any other food/drinks throughout the rest of the day. This made us feel like the accommodation was really just a base and we drove to a neighbouring hotel for our meals and to socialise.

The setting was lovely and tranquil, the room was spacious, and breakfast was good.

Thought the man on reception was rather cheeky. Upon arrival, he said you're too early (not in a nice tone), but our room was ready, so I didn't feel the need for him to make this remark. Furthermore, I had originally booked to stay at Lilianfels (sister property) but changed to Parklands because Lilianfels was undergoing some refurbishment, which coincided with our stay. Lilianfels couldn't guarantee some of the facilities would be open. When I asked about using Lilianfels for a swim, he told me that this wasn't possible. However, I asked that he call Lilianfels to check and lo and behold, I was able to use their facilities because Lilianfels is affiliated with Parklands and is advertised as such. So, I feel he just tried to fob me off, or else needs further training. Also, my booking was made via Booking.com, and the price was confirmed as $798 AUD, but Parklands charged me $809.97 AUD. When I queried the difference, he told me that it was down to the conversion rate, and I would have to contact Booking.com regarding this matter. However, it had nothing to do with Booking.com, as it was the property that charged me. It transpires that Parklands added 1.5% charge because I paid by debit card. They don't offer dinner, and the bar closes at 7 pm. Nobody is available at reception after 8 pm. There are a lot of shortcomings at Parklands, and it does not merit a 5-star rating. I also feel it is understaffed. There are probably a lot better properties to stay in at Blackheath. This was certainly not worth the money!

Set in beautiful surroundings with exceptional staff, our room was very comfortable and well thought out. Breakfast was tasty and a good selection.

We should have stayed longer!

Fantastic property with lovely rooms and beautiful gardens. Perfect base for exploring the area. Very clean and staff attentive. A pool would have been a nice addition.

The hotel restaurant was closed the days we stayed.

Our room provided all we needed( except tea bags). Very spacious and clean with the added attraction of a gas fire. Location was very quiet and in beautiful well kept grounds.

We only had 2 tea bags on arrival in our room and when we requested some more were told they had non, even though they were available at breakfast. Breakfast was adequate but we've had better.

The grounds and gardens are stunning. Loved the layout of the cottagesThe cottage I had was quiet, spacious and peaceful and I loved having the private lawn area off the lounge . Whilst the property was very busy during my stay, the staff were very friendly and accommodating

Needs some maintenance, looking a bit tired in places. Also the wall heater in my cottage seemed unable to be turned off !! lucky the air conditioning worked well to combat this. French door bolts wouldn't align so not able to be locked .Breakfast was a bit average

Location, size of rooms, great breakfast.

Old TV with no internet connection.Poor kitchen facilities.

Wonderful,spacious quiet peaceful accommodation

The location is excellent. The room was nice and spacious. The bed was really comfortable. The staff were friendly and very helpful. The gardens are beautiful.

The breakfast was poor. The cooked items in the bain maries were really cold. Cold poached eggs are not nice. For the $$ this property is not good value for money.

Peace, space and beautiful surroundings.

No option of dinner, snacks or bar available, especially on a cold, dark rainy and misty night.

The staff were very friendly & helpful and the Loft room was spacious & clean.

We booked a Garden Suite room but ended up changing to a Loft room after the first night due to having a squeaky floor above us in the Garden Suite (ground floor) that kept waking us up & interrupting our peace & quiet. The Loft room was more preferable in my opinion being more spacious and having no one above you. I didn't like the fact that even though there were only a few couples staying at Parklands, we were all bundled into the one block of rooms. People don't chose a mountain escape because they want people around them, they want privacy, quiet & seclusion.The beds were terrible in both rooms - really need to upgrade these as ultimately the lack of quality sleep ended up leaving us both tired & moody and generally no one enjoys a holiday like that! The Garden Suite room was also tired and bathroom was requiring some maintenance. Disappointing considering I treated ourselves to the dearer Garden Suite but ended up going to the Loft anyway!The breakfast was nice but would have been good to have a few more coffee options. Couldn't even get a basic caramel latte.

The gardens and lobby area were beautiful. The staff was also very welcoming and helpful.

The rooms are a little tired and need an update .

Blackheath is a beautiful little town and the property is set between the town restaurants and spectacular Govetts’ Leap. Staff were very professional and breakfast was excellent.

Parklands Country Gardens & Lodges has a lot going for it. The breakfast is excellent – fresh, generous and a great way to start the day. The staff are genuinely helpful and friendly, adding to the relaxed atmosphere. The gardens are beautiful, with plenty of space to wander and enjoy the scenery, and the location in the Blue Mountains couldn’t be better for exploring the area.

While the property has a lot of charm, it’s starting to show its age. Some areas could do with a tidy-up, and the rooms, although comfortable, are beginning to look a little tired. The bones are there for something amazing – the rooms just need a refresh to match the setting and the service.

Spacious rooms, nice outlook

Room wasn’t that clean, only one person working in the main area

Great room with pleasant outlook providing everything we needed. Breakfast was superb and staff extremely friendly. We would definitely stay here again.

Nothing to speak of.

Location, space, fireplaces

Facilities , not much else other than day spa

The secluded nature of the cabins. The beautiful grounds and the breakfast. The spa was great too.

The kitchenette in the cabins needed some more amenities such as washing up liquid, paper towels and more crockery and cutlery. The hotel needs bigger mugs for tea and coffee generally. And the beautiful outside bath was very dusty, so something to wipe that with before using it - we had to use a hand towel.

The gardens outside our room. The breakfasts were good.

There was a problem with their plumbing on the second day of our stay which meant we had to be out of our room from 9.30am -4.30pm to allow them to fix it. It meant that we felt rushed at breakfast.

Beautiful and new and clean with a relaxed country feel