Hotel Elitza

Very nice staff, close to gondola about 1.3 kmIt is a very nice view from the hotel or balconyIf you ask for coffee it costs only 3 Leva, that is 1.5 euroMany types of tea and a good breakfast and also a good dinner!

I don't have any major suggestions, except that they could offer coffee during breakfast and one drink or just water during dinner!

Bad

The room was dirty with spider nets on the Wall. The toilet was like 20 people had used it before us. The staff was rude and they didn‘t speak English. I definitely not recommend it!

Very cool place, nice staff.

But terrible food, old and broken furniture, tasteless textiles in the rooms. It was also very cold in the room, but the staff member kindly provided us with an extra heater.

Very friendly and helpful honorVery spacious roomPerfect location, not far from the ski slopes.

None of the bedside lamps workedExtremely limited channels TVBreakfast quite limited, coffee not included, to be paid extra

Beautiful room with balcony, peaceful location

The paid breakfast was very minimalistic. Not worth 7 lev per person. Hot water for tea was luke warm.

very nice point with view to thw forest. Nice place outside the hotelpeaceful Atmosphere in the living room

poor breakfast. you pay extra for a cup of coffeevery bad matresses

The location was very nice if you want something more quiet, close to Pamporovo Ski Resort, yet also in a bit more remote location. Need a car for sure though. Nice old-style rooms, traditional Bulgarian.

Breakfast was pretty dull, coffee is not provided unless you want instant coffee or want to pay extra. Feels like the hotel has been a bit "abandoned" the last few years, which is a shame, as it could have been an amazing resort.

I like the food and the way it was served. Liked that it proveides free transport to the ski slopes

i didnt liek the small tv in the room with close to no available channels.

Very warm and cosy place, amazing breakfast, very friendly host

It was warm in the rooms. Hot water all the time.

The restaurant

The hotel is placed in a beautiful location in the forest not far away from the ski resort.

Unfortunately the place hasn't been cleaned properly for years. There is a lot of dust everywhere.

The hotel is in a good location. Logical since Pamporovo is an area with a good location.

Initially the location in the booking application sent us 5 km away. The phone we called was not working (The phone is mentioned in the booking) Another phone we found was picked up by someone who did not know a single word of English. No one could explain to us where the hotel is. The name of the hotel in the booking was Hotel Elitza While when we arrived it said hotel elitsa.!! And the worst is this. After we arrived and left our things we went out for food and drinks in Pamporovo at a restaurant. When we came back around 02:00 the main door of the hotel was closed locked and during checkin nobody explain us how to ho inside!!!!!! And we waited 20 minutes in -7 degrees Celsius Waiting for our voices to be heard from someone to open the door for us. Really unacceptableyou can see the photo the room with clean sheets and towels!!

The view was amazing

the toilet of the room was dirty, and the sink with brown marks, the towels were old with big yellow marks all over them.poor breakfast, dirty cutlery and broken cups.

Poor food, disgusting bed, disgusting smell

Only location

It was extremely cold, the hotel was closed in fact. There was no staff, nothing. I have to be honest - it was mentioned that the restorant and other facilities are closed, but nobody informed us that we will be the only one guests and there is no heating in the whole hotel.I really cannot understand where is their profit with our stay there.

Disappointing

Staff, breakfast, comfort of beds

Perfect location. Small room but with a decent size balcony. Enough to enjoy the astonishing view. The hotel and the furniture are definitely outdated, but the room was clean.

The whole place needs a bit of renovation.

Everything else was perfect, nice host, good location, good price, highly recommended

A bit noisy

Was clean, comfortable, was assisted by a little fridge / what indeed they MUST provide for each room, as everywhere in accordance of Carantine.

The bad internet as only this you can have when the TV channels also not worked. And winter's getting cold outside early, not very comfortable to go watch TV at the cold common area. As is a Carantine restricted time, you can't go out bars and piano bar & restaurants at the centre of the Skiing resort. Wasn't nice to meet you up with: it is not fixed- but we don't know why. The owner's been calling from abroad sayin" to the host old person manager meeting up the guests that: whatever! I Russian fluently so wasn't nice to hear that my own ears via the manager's mobile on Viber. Wasn't fridge into the room and als a Kato me for boiling water for morning and late evening some cafe or tea to prepare, as when you stay for couple of days, and no delivery services by the supermarket and food take away. We found ourselves walking or driving few miles down the centre to the Skiing village for taking a food and carry it. Lovely for when is summer but the winter and especially New Years eve and Hollidays:(...

It's s kind of romantic, like a mountain hut but not a hotel

Could be maintained better.