Hotel Portofino

Not much

Really bad experience. We paid about 130 dollars per night for a hotel room with no windows. No wifi, smelling bad with really bad maintenance in general. The hotel is sold as a pool hotel but right after the moment you pay they say to you the pool is not working. We tried it because of the location but it doesn’t worth it.

It was clean and near the beach. The staff was also great

It didn’t have hot water nor WiFi

Location and staff

Bathroom could be more updated. Have to request change in room due to poor sink faucet and shower

The location was convenient for our stay. The air condition was probably one of the only good factors of our stay.

Stained towels, stained sheets, the body wash and the toilet paper were never replenished. The food was way below our expections. It clearly stated that it was a buffet however, we had the food served for us. There was absolutely no internet connection in our room. The shower facilities in our shower were poor especially our shower which barely had any power which was a struggle to shower everyday.

The staff was my favorite part about this play. I loved ? them all. The place is worth it because of the location and cost. Wish there was a restaurant here, but there is a bar, with an perfect pool area. The staff I loved, and restaurants is very close to the hotel. WALKING DISTANCE

A big disappointment and very overpriced. Although the hotel is in a good location in the pedestrian area and close to everything the quality of the hotel is very poor indeed. The Wi-Fi was terrible there was no hot water in the bathroom, the patio doors would not close properly in the bedroom, it was extremely noisy and at breakfast choice was abominable. Especially as my wife and I are vegetarians there was literally nothing we could have

The Wi-Fi, the state of the room, the choice of food at breakfast

just the location

the property it doesn’t have hot water and the sink and shower so bed

perfect location

no coffee maker, no phone in the rooms, no iron, hard to open the door in the rooms!! poor breakfast

location, front desk lady was very friendly.

Algunos empleados (del restaurante) parecen estar disgustos con los turistas. las escaleras son muy inseguras.

Good location, friendly front desk staff.

The room had some issues. The toilet bowl leaked, the room safe did not work and the balcony door wasn't 100% secure. I reported the issues to the FD staff and they recorded them but the issues were not addressed.

Good location near San Andres center, a lot of stores around and food places. Near the airport

Check in process very difficult had to wait 30 min to get a room. Room view was blocked by a new builder building. Everything needs to be requested in the counter( towels, blankets etc) cold water and the hand washer was broken and water was spilling all over. Room was not cleaned daily. We lost power twice and also we didn’t have water for like 2 hours. I was never able to connect to WIFi

the food is delicious, the location is quite good very close to the beach and shops.

- The staff is rude and arrogant... I almost fell down the stairs and an employee was coming and he didn't care so much that he hit me without care. people look stressed and rude. only one receptionist and one guy were kind. - You can't use the elevator if you come wet and with sand, really, in a beach hotel? - absurd charges for everything and expensive. - the facilities need maintenance, the place looks run down. different from the photos!- There is only one elevator and the place is very big and it was full. - housekeeping carts are always in the halls... all day!

WOULD NOT RETURN

There was very little communication from the front desk. questions asked were answered by "Uhmmm" or nodding the head. very unprofessional.

Very busy hotel with many people. So check I'm was a little hectic. But spike with some hotel staff member and she was very helpful. Checked us in our room early

Location was the only good point of that hotel. The breakfast hall resemble a jail cafeteria with no ventilation, crawded with long line ups and terrible food. Acommodation was unconfortable and dirty. Although we booked for 8 days we left after only 1 night.

Only location!

The view from my room and the being near everything, beach, restaurant, store, etc.

Wi-Fi is "Free" only in the main lobby. You get no WI-FI in you're rooms.

Location

Staff was rude and unpolite

The staff.

Humidity in the building.

Better wifi, the wifi didn’t see

I like the location

The staff in the Lobby