GHL Hotel Sunrise

Location, staff very attentive

Mold smells

The location was great, and the view from the room was wonderful.

The hotel needs urgent maintenance. It looks old, the gym had a horrible mold smell, it was impossible to use the facility.

Just the pool

It was dirty, smelled horrible everything was old, and they didn't take care of the facilities. The front desk service was bad, they didn't know what they were doing.

Receptionists early morning 7am +, was excellent. Concierge, Mark was 5 star. Always available, making sure small needs are met.

It was located close to the airport and walking distance to main part of town. Restaurant staff was amazing, kind and friendly.

It needs maintenance and upkeep. Rooms weren’t as clean as expected. We had issues with the bathroom with no hot water and water pressure was very low. Issues with the toilet. Private beach was very tiny.

The pool. The kind staff. The view. Location. We had a great stay!

Lack of internet apart from the lobby. Delays in repairing the hotel. Mediocre dry breads selection each morning. However, generally, breakfast was great.

The view and the pool

The room, dirty, sand in the floor, bathroom not that clean.

The location

The AC wasn’t working well, the shower didn’t get like warm, and the room floor always felt sandy (mind you that I never went to the beach).

Room was very big, with table to eat and a desk. The pool is amazing. The view from the hotel is excellent

WiFi was not working in the room. Phone was not working, air conditioner noisy, reception should be contacted in order to regulate the air conditioner.

Spacious

- everything is so updated - the window in my room has a hole on the wall(around the frame) so I could hear all noises and also the air conditioner would not do its job properly

Excellent location and having the beach right there is a plus

Bathrooms were extremely dirty in the whole building. Especially our room, the smell was intolerable, there was mold everywhere, there was water coming out of the floor it was the worst room I have ever stayed in.

Location

Service, THERE WAS NO AIR CONDITIONING MY ENTIRE STAY, no umbrellas by pool (as pictured) so it was unbearable to be out there until LATE evening.

0

No air conditioning, bad food, bas customer services

Very bad.

AC was broken through our whole stay, the heat was very uncomfortable. Nowhere to find shade in the pool area.

Comfortable and clean

The food – – all buffet – – was not good. The price for the stay for one night was ridiculously high; we were stuck because our flight was canceled until the next day

private beach

We did travel with my parents and kids, hotel is being under construction, walls cover on dust, elevator service is being used as principal elevator, sometimes is out of service and my mom is in a wheel chair with colon, liver and lung CA, i was very concern and wanted to check out and go to another hotel but being Christmas time i was afraid of not getting a hotel so we decided to stay because the administrator staff help us get a room without mold for my parents, give us a credit and apologize for the inconvenient.

Location

Late check in as computer down. Lift broke. Poor breakfast. Window leaking room.

Staff was the best part of the hotel. They were all happy and very helpful

The rooms were bad. They were humid and smelled of mold. Bathroom tiles were broken, shower heads were rigged to not fall apart. We had 2 separate rooms and had the dame issues in both. The elevators were out 70% of the time. The food offered as part of the meal plan was terrible.

the location in the island is very convenient, everything is very close and you can walk easy

the bedroom wasn’t in good condition.

The beach was great for my son (3 years old). Good buffet breakfast.

The facilities are old and require improvement. The bathroom needs to improve, the elevators too.