Cactus Beach

Proximity to the sea, a lot of swimming pools (they opened a new one on our last day at the hotel), good food including Cretan and Greek cuisine, slides for children, regular cleaning, ice cream for lunch and dinner as well as the ice cream hour.

Paid sunbeds

Great facilities for a family holiday. Spacious bedrooms with good beds. Staff very friendly.

Had to pay to use the beach beds €15 per day. The shop in the resort only accepts cash. Had to leave a €10 deposit for the use of pool/beach towels. Activation team need more guidance on the activities for the kids.

Amazing holiday destination

The rooms near the bar were a bit noisy. Heating didn’t work on the 1st day, when it was still cold. Safe was not free of charge.

Quite big room, clean and big enough bathroom, close to sandy beach. Very good food, greek and International, wonderful garden , car park on site for free

Staff in the restaurant who took us to the table without any discus where we prefer to sit even if the restaurant was almost empty.Some customers can do much more then others for example take alkohol for free after 11p.m I saw from balcony when some girl poured beer for adult, nobody from staff was in this time behind the bar opposite was one didn't take any action. It happened after greek evening 2th of November about med night. Staff requires more supervision from management. You can see on picture a girl behind the bar

Beautiful resort with lovely architecture and gardens. All staff were amazing and incredibly kind. Our children really loved the kids club and water park. Personally I loved the clean pool, big buffet, architecture of the hotel and great atmosphere for families. We had an amazing 10 days stay with our family with two children and grandparents.

Online thing to mention - the hotel has a few different room types all across the resort, some near the mountains, close to the beach, some near the restaurant and hotel bar so depending on what you enjoy during a holiday it might be worth checking the location and how busy it may be near your room.

The location is good, central in the city.

The swimming pools are too small and always crowded, and too deep for small children. The aquapark had no place to sit while children are in the pool.There would be usually a que for all the meals.The sunbeds are not included in all inclusive, but 15 eur per day.

The water park for children is fun, the hotel from the outside is beautiful and well maintained. Too bad our whole experience was ruined because of the room and we couldn't sleep!!!

We arrived at the hotel for one night because our flight was delayed and we were looking for a good hotel where we could spend the day and sleep well before the flight. Unfortunately we really couldn't sleep!!! The air conditioner in the room made a noise like a tractor, it was impossible to turn it off because it was very hot! When we wanted to take a shower, we discovered that the shower head was not working properly, we had to take a shower this way! When we went to the reception at night to complain, they told us there was nothing they could do because the hotel was fully booked and their only way to compensate us was for us to buy something at the mini market!!! We paid about 650 dollars to sleep properly and we couldn't sleep for one minute. Shame that this is the room we got and even more shame that this is the "compensation" that the hotel offers for the injustice caused to us and the white night we spent together with our children! The receptionist sent us to complain in booking instead of finding a solution at that moment! We are disappointed at the highest levels and our experience was terrible! No water slide and no good pool in the hotel will make up for the horrible experience we had with our children that night! I have videos of the air conditioner and the shower, tell me where to send them and I will send them so that you will be as shocked as we are!

Swimming pools, water park, bars and beautiful beach everything was perfect. Facility is quite clean and new. Room size was big enough with two double beds. Balcony drying rack was so useful after waterplay for drying all swimming cloths and tubes.

Every breakfast was same, dull and boring a bit.It costs about 20eur for lending two sunbeds and one parasol at the beach.

The food was maybe the only thing that i will miss from these facilities, the restaurant staff were very helpful. The animators were very pleasant for children. The beach is beautiful if there is no wind.

We found sand on our bed right after our check in , and the receptionist was trying to convince us that the sheets had been changed after the previous visitor departed. The swimming pools were very dirty and the sunbeds on the beach and near the pools were always occupied. Taking a shower during the afternoon was nearly impossible due to the low water pressure at that time. No Greek channes on tv. The place was overcrowded

The location

The room was not the room I booked. We were told we could not change? The amount of waiting for food. Felt like a cattle mart. Food barely warm. No sun beds also tried to book Greek restaurants and others but not available.

Disappointing

I raised a formal complaint regarding this booking via telephone call on 12th August as there was a serious error in the booking made by Booking,com with the hotel on my behalf. Please may I have an update regarding this complaint?

the hotel was really clean and is very good as a family place.

the food was not tasty

Very good quality-price ratio, smiling friendly personel, nice location- lots of small shops and eating places just next door. Coctails are more or less okay.

Really lot of small children, families love the place, therefore not an ideal hotel for romantic getaway. Sunbeds and chairs are not free in hotel beach.

We went at the tail end of the season so it wasn’t that busy. Enough sun beds and pools to choose from. Also very close to the beach with all inclusive bar nearby.

Some of the areas require maintenance it refurbishments.Food and drinks was acceptable, far from great.We tried the included a la cart restaurants: Greek wasn’t good, Italian was good, Asian we didn’t try.There is no standard price list for the spa treatments.

The overall property, the staff, pretty much everything except the food and the drinks.

The food was mostly over salty or sweet, I could not taste the foods. It gets even worsen when you have a small toddler that does not eat yet salty. One piece of advice, don't go to their "A la carte" restaurants, the menu you get is an all inclusive, meaning very poor selection and tastes.

The place was VERY clean and the staff was absolutely amazing! Great food and always different activities.

Our first day was more of learning the layout and how everything worked there, the information wasn't very well on some things. The beds were HORRIBLE. And I don't recommend a glass door for the bathroom. We were constantly waking each other and our daughter up every time we needed to go to the rest room through the night, we eventually started to use a flat light to help not wake each other up.

We really enjoyed this hotel, the nice selection of food in the buffet restaurant and the good selection of drinks. The beach bar was a highlight as was the water park for our toddler. Everything was very clean and all the staff were helpful. We really enjoyed our evening at the taverna but missed our night in the Italian as we couldn't find it.

There was some confusion over the cot in our room, the guy on reception was quite unhelpful as he said it wasn't booked (which it was) and needed proof of this (we had our baby with us as well) - Anyway after a lot of back and forth he finally organised this for us so all ended up well.. It just didn't start the trip well.

Very good

Exceptional

Exceptional