Aqua Marina

The facilities in general are really nice

The options for the lunch are limited (just soup and salads, no main dishes) and terrible

The location.

- rooms were not cleaned unless asked specifically asked for, and when asked only towels were changed and waste bins emptied. - no spa treatments were available on the weekend (this should be clearly stated for guests to be informed before selecting the hotel).- some staff spoke neither English, German or French.

The place is located in the city center and easy to reach with many places to go directly from the hotel.

The room was in terrible condition. The curtains wouldn’t close properly, and when we asked the staff for assistance, they couldn’t fix them because they didn't have a ladder. The window also wouldn’t shut completely, and since the room faced a busy street, the noise was unbearable. On top of that, the shower wasn’t functioning properly. Traveling with our young daughter, we decided to leave and return home. Although we were promised a full refund, we never received it.

The man at the check-in was very helpful and the room had a small balcony overlooking the plaza

Very good location in the middle of the pedestrian zone. Clean hotel and friendly and helpful staff. The hotel has a great interior design style. A small spa area including sauna and pool is available.

The parking lots are a bit away from the hotel and on a street.

Swimming pool is good, works 8am-8pm but could have been 7am-10pmReasonably decorated for the type of property, good looking and practical bathroom.Polite and pleasant staff at reception.Convenient location.

Sound proofing leaves much to be desired, when someone talks or walks by the stairs guests hear it in rooms when asleep.No signs (do not disturb, clean the room, etc.) in the room.No kettle in the whole of the hotel, bar closed at 8pm, expensive breakfast, very small saunas, saunas only open at 4-8pm, rest area limited to 3 lounge beds.Scales with flat battery not working, not repaired and not returned when I asked reception to change battery, flickering light bulbs had to be replaced (it was attended promptly), shower bracket had to be fixed (it was attended promptly), soap not provided (it was attended promptly). In a summary, poor general maintenance prior to guests arrivals (despite emails saying they are waiting for your arrival they do not mean it, as no regular checks in place that all is in order, which I'd be expecting).All regular hotel confirmations sent by email are in Czech.Check out time at 11:00 too early, could have been 12:00 as in most hotels I stayed at.Looks on expensive side for what it is, even when discounted

Great and very helpful staff in the hotel - reception and spa center. The ladies were very nice and caring. The location is also very central. The rooms are nicely decorated and clean.

The drain in both our bathrooms was completely blocked. The spa center offers no quiet area. Best is to book a massage appointment in advance before your stay.

Location

The behavior of the staff at breakfast.The waitress claimed that we didn't have breakfast. Andto proove this; I had to bring an invoice from the room. She didn't call the reception to confirm this.Overall, she was very nice to Russian speakers.We speak English. She didn't even say goodbye to us when we left the restaurant.My general feeling from visit - "if you don't speeak Russian , you are NOT very welcome".

Location is nice

The pool in the picture doesn’t match the actual size of the pool. We couldn’t get in it because the water was cold. Despite of this, they charged us €7/bathrobes because we needed them for the pool. There is no parking available in the close proximity to the hotel. They wanted €25/day for parking as well. We made an arrangement with a different hotel parking lot.

- the location is good - personal is capable of out of the box solutions to satisfy the customer

- pretty old furniture

Decent room size, clean and the hotel overall had a really nice interior.Good location.

The property is Branded as a Spa hotel, which is very misleading considering it has a small cold water swimming pool and tiny sauna (running from 4pm to 8pm). We were very disappointed by the facility and we went to a proper Spa to a different hotel. The facility is not good value for the money. No kettle in the room, we booked the room for two people and received one bathrobe. When we asked for a second one we’ve been told that an additional cost of 8 euros will apply. In the end was given to us for free. Also, as we booked the hotel from 24th to 26th of December, we have not been told that the pool & sauna are closed on the 24th afternoon.

There was no people

It was dirty in the spa and breakfast on third day was expired food

Location, friendly staff

Pillows were extremely uncomfortable

Location, blutique, pool, breakfast

Room bery cold on arrival, open window

Great staff, great location.

I liked everything, but I did not realize how difficult it was to find the way to the front of the hotel. Is a 1 way on each side of the river. And I just haven't been able to find which road to take. It takes another 3 or 4 km to go around to get to the other side of the road. And the navigation has never been able to take me there. Tried waze and google. I think they have only 9 places to park close to the hotel. 2 or 3 min to walk for 20 Euro a day. If you are driving make sure to reserve the parking place ahead of time.

The location of the hotel is in the heart of the town, the room is comfortable and nicely decorated. The bathroom was nice and clean. The town is amazing and worth seeing. Sauna is nice.

Upon arrival, they told me that they don't have a parking, despite that I reserve one and they confirm the reservation for one spot in the message. I had to park in nearby garage of one hotel where I paid 25 euro per day. The water in the pool was not warm enough (26°). That was the biggest for one staying in town with thermal waters.

Location

Minibars were so old they were disabled, the light sensors were broken and went off all night so we had to take down the ceiling light

Location is excellent right in the center. Very comfort room.

Temperature in swimming pool can be a bit higher.

Spa ??‍♂️ great pool and Saunas. Nice interior design. Good locationation in city centre. Everything close in walk distancence.

Separated mattress ?

The location of the hotel is in the center of the tourist area' near the places of the colonnade's.The breakfast was very good.