Prezident Luxury Spa & Wellness Hotel

We liked the sauna and the pools. Breakfast was good as well.

We really didn't like the service. I am pregnant & we were offered free drinks upon arrival. We were offered champagne & juice. We do NOT drink either. We asked if we simply could have some tea.The guy told us no rudely & walked away.

Everything went exellent: breakfast terrific, clean restorant, perfect customer service, tasty food.Saunas are sooo good, especially hamam. Contrast water douch is very good and helpful!Spa treatment with Diana ( face and body cleaning), so proffesional , nice, explaining each action she performs. Milena is so gentle with paraffine procedures and customer services.Very nice housekeeping service- ladies who working so hard to keep everything so clean and fresh.The receptionist Marcos very accomodating guy with constant drive to help, to solve an issue..Thanks you for him!

Not possible to swim in cold beutiful looking swimming pool.Almost no people were going to and I spoke with 7 other people who were in waiting area of the spa procedure in 2 different days - they have been telling the same . Its impossible to be comphortable while water temperature is 28 degrees .... Jacuzzi could be more hoter.Also confusion with 2 saunas without swiming suits: people were going naked to jacuzzi and then to those 2 saunas WITHOUT any white sheet, so you see two naked couples in the jacuzzi whoole the week-end.. ....There is no sign forbiden swiming suit in jacuzzi.Also the Spa manager Marina ( I think its her name because another was Alicia who is very very nice lady) was very tough with the choice of spa treatment , no help with explanation of the procedure, was stressed and rushed. I think she was disappointed that we refused from doctors advice ( she witnessed this while doctor approached us and explained her fees and her work to us). Also , if it happenned and you are in restorant 40 min before closing there is almost no chance you will eat something in desirable amount. I was asking to warm up soup, or once was eggplant parmigiana almost non left, so the cook took 10 min to combine leftover eggplants and to put them under warm cheese.... People, who coming at 19:30 are paying the same amount of money as those who coming at 17:30..

The hot water pool at the spa was very nice. Good breakfast. Cool rooftop view and not far from downtown

There was no parking even that it was promised on reservation, the towels were very thin and not big enough, the pool at the spa was room temperature and not really warm. The "view" from the room window was a wall right outside it.The receptionist couldn't communicate in English

The hotel offers excellent amenities, including a pool and spa. The staff is professional and attentive, providing exceptional service. The restaurant serves a diverse and high-quality menu. We enjoyed our holiday here.

Passable

The pool the swimming pool on the fourth floor we didn't use it at all and people didn't use it because it's not warm at all they promised 30 degrees it wasn't even 25 degrees

Location is amazing, very close to all of the attractions. Room and bathroom were both nice, clean and decent size. Pool and the spa area was wonderful. We also got massages and these were great too.

There was no parking on the site, we got recommended a parking garage around 10 minutes walk up the steep hill. My husband has a back injury so the walk was almost impossible for him to make. We had lunch in the hotel restaurant once but didn't really enjoy the food and we had to pay extra for a coffee.

The location was in the middle of the shopping street although it was on top of the hill

The receptionist at check in wasn’t able to speak English ,so another person came in to help,in the room there was no at least water bottle. The house keeper who clean the room will take maximum 5 minutes so I don’t know if they will clean the bathroom properly or not . Also the arrangement of the bed is different from other hotels at different countries. One lady at the breakfast hall is always angry not smiling at all, the cups for the juice smells eggs, the pancakes are very dry and feels like stone .The receptionist at the spa center doesn’t believe me when I said am staying in the hotel although I gave her the room number, only when she checked many times in her system she agreed to give me reservations for the spa sessions

The hotel was perfect combination of modern and classic look. The terrace was cute and quaint with cozy feeling - with a good view. The standard room is spacious and has enough furniture to allow you to organize yourself. The spa is staff by true professionals (however, I believe this is standard for Karlovy Vary) and the wellness area amazing with 5 different saunas. Also, great prices for all services.

The bathrooms are a bit dated and could use a refresh and the wellness area could be a bit bigger and more integrated with the pool.

Hotel has very nice terrace. Also there is a great swimming pool. And there is garage to park a car. Close to city center. Our room had a balcony and great view.

Our room was not very modern, but it was clean and comfortable

Excellent service and location,the staff are very nice and friendly.

The breackfast is nice, but every time is same,not big choice.

The spa/wellness area was very nice and the staff was very friendly. The breakfast each morning was just what we needed and the hotel itself was very centrally located, easy walking distance to many attractions and restaurants. Would highly recommend staying here.

Wellness is excellent, breakfast was great. Room was very comfortable. Saunas are really good.

The staff prefers German or Russian language, English is not their strength, but it’s true for the whole town.

location facilities like Sauna, jacuzzi, swimming pool

breakfast is not up to expectations, please re-design the area of breakfast and provide better food.

good location and reasonable breakfast and good room

a little up the hell

very nice hotel - all moderngreat locatedfree wellness - saunas, swimming pool, other facilities free of chargebalneo treatments - many alternativesreccommended!

all fantastic

a very warm welcome :: All my requests were answered :: Service with a smile :: Lovely breakfast spread for everyone :: The staff blended their backs to make our stay memorable ::Look yo go back in the near future

Swimming pool saunas whirlpool :: Felt relaxed in this hotel : No pressure : The staff made it it happen ::

Breakfast, room,wellness

Clean,great spa, professional stuff

Very professional and friendly staff.Nice healthy food.Treatments program was well organized.Perfect place if you want to relax and restore your health.

The staff The services The fine cuisine The room design

The hill somehow hard to climb coming from the center