St. Joseph Royal Regent

Employees were helpful. Everywhere was clean. The spa area was enjoyable. We were pleased with the massage service. You can reach everywhere by walking. I would come again.

Breakfast could have been better. There is no kettle in the rooms. You have to walk 15 minutes for parking.

Clinical cleanlinessSpacious rooms, large bedsLocation - within 5 min walk to Colonnades, shops, restaurants. multiple sanatorium style treatments on offer

Badly designed layout of the pool area, making it uninviting. Being on the top floor, no skyline or side windows open up for fresh air. The pool terrace with beautiful views but cannot get there unless walking through the pool area itself through the changing rooms, no foot ware. the hotel building is squashed within other buildings, and windows/ balconies are overlooked from all sides, also making the lobby bar and the lobby terrace dark and gloomy.

Very good breakfast. The room is large and well designed. Nice pool.

More lounge chairs close to pool. Check-in forms in the reception should be available in English

We really liked the pool area - let alone the tiles. They were extremely slippery. Also the room was nice, besides the fact that as soon as you opened the windows it smelled like egg from the kitchen that was located right underneath our room.Also the staff was really nice and helped us with most problems.

The breakfast was not that good. Egg with fish in the morning is not what I expect for a nice breakfast. Also the poolbar is not quite what we expected, since cocktails are served in cans and plastic cups without any ice. The rooms were good but the egg odor in the morning that came from the kitchen was kind of annoying. Also the people who worked in the breakfast area had a hard time to smile at the customers or let them feel welcome.

Staff was very friendly and polite. I am deeply thankful to madam Neumannova, she was extremely nice and helped us a lot. All her colleagues were helpful as well, being very nice and speaking fluently Russian and German as well. I was really impressed.The room was very comfortable, also child bed was big and comfortable. We did not have a balcony but there was a panoramic window with a beautiful view.The hotel is situated near supermarkets and shops and taxi from central Station was only 13 Euro.Swimming pool is on the roof, it is really cool idea. There is a person who checks water quality regularly. I can say that the property exceeded my expectations.I wish the hotel all the best, success and nice quests!

Breakfast was very good. Spa and swimming pool were also fine. The rooms were clean. The staff were polite.

Parking garage is small and maneuvering of the car is not very easy.

Very clean, great location, staff nice and helpful. Mostly Czech management and staff, so highly recommended to domestic travellers…they dont exclusively cater to Russians unlike others in this area, which is a good thing from my experience.

A la carte dinner is quite basic (but fairly well executed), not what you would expect in a big 4*+ hotel. My guess is that the hotel focuses on half/full-board spa guests…

The breakfast was what I expected. On Saturday, there was someone freshly preparing eggs and pancakes which was nice.They did not have room service but I was able to order food and then carry it to my room.

Unfortunately, the bed was like sleeping on a thin blanket over plywood, very very hard. Also, the pool could have been heated more. When you're in a town with thermal springs, you would expect that. The hot tub said it was set on a timer: 20 min. off 10 min. on - I stayed in it for 35 min. and it never came on.

nothing good beside the spa.

Would recommend everyone to stay away from this hotel and unpleasant staff! we have book a room with bathtub and they didn’t care and the staff only laugh when I told them we have paid for bathtub. Parking was small and not good. like sleeping on rocks with the beds. I can only say I have never been treated so bad by staff, just because they didn’t want to give us a bathtub as we pay for. can’t even get some compensation! Only few staff speak English!

The hotel was spotless and had large king size beds available. it also had covered parking and options for larger families which is what was needed. we also liked the idea of the spa options. I also loved that they had Czech wines available on the property. We went to a few places that had no Czech wine available at all.

The staff was rude and unhelpful for the most part. They make you feel like a burden verses being helpful. For example, we asked where to go to the parking garage and was told go to the fifth floor. No, you need to go to the second floor and cross over then go to the fifth floor and then down. Asking about the beauty salon just to be told it is closed. Also, while scheduling the booking we are told we could do 2 people together for massages and when I say I want my two children at the same time and my husband and I at the same time they couldn’t do that. So they made a schedule of our massages with gaps in time so that we could not go out and sight see anything at all. They also scheduled the wine bath after a different massage where you can’t get wet for 7 hours after. then who wants to go get a bath and leave for an hour then get a massage? it is just terrible planning of a place. We ended up cancelling our friends appointments all together because we wanted to see more than just the inside of the hotel. There was an amazing hotel embassy that we ended up eating at. The food was superb and much better than in our hotel. The hotel embassy had a rude person too. We asked if we could park out front to go eat and the restaurant said yes, as we parked someone from in the hotel said it was only for people staying there. We said we had already asked to park there to eat there and were told yes. She then said ok for one hour only ?.

Wellness area, location, parking under the hotel, breakfast

The mattresses were not comfortable, a away too hard, even for me, who used to sleep on hard mattresses. Coffee and tea at the breakfast were not good quality. Underground garage is too small and it was very difficult to maneuver the car.

New and clean room with comfortable bed.

Very unfriendly, unhelpful staff and don't speek english. First night there was only ice cold water in tap. Breakfast started at 7:30 and I had to leave the hotel at same time so asked them to let me drink a coffe at least (wasn't prepared in the room) and they said no and didn't let me in the restaurant. Never happened with me before.

Good experience in a new hotel.

Everythings very good

Good

Good

Exceptional

Exceptional

Exceptional

Exceptional

Superb