Grand Hyatt Kochi Bolgatty

Food and location

Beautiful design and layout and excellent facilities

I didn’t like the hassle trying to order 4 beers from room service at 10:55. It shuts at 11pm yet the fuss was unnecessary and avoidable.

It’s clean well maintained

Staff mangers and the way costumer treated

Secured, neatness, choice of food.The staff members and service was great

Breakfast & Location was good.

Choices of restaurants quite less, both in and even around the property.

Very clean & Elegant,but sat noc dinner with liquor had no quality at all

I loved the elegance of the place, especially the wellness club and the beautiful outdoor and indoor pools

The only downside was the noise in the lobby and between rooms from other guests, especially during holidays and weekends

Our stay at the Grand Hyatt was indeed a remarkable one. Though my initial booking was for the standard room, upon reaching the venue, the Duty Manager, Mr. Harikrishnan was kind enough to show us the standard room and the suite personally, and immediately, we changed our decision from std to suite upon seeing the facilities. The entire crew at the Grand Hyatt was very hospitable, and I would recommend my friends and others to visit the Grand Hyatt, Kochi, and experience the hospitality. Don't forget to have their remarkable breakfast at Malabar Cafe.Special kudos to Mr. Harikrishnan - Duty Manager.

We had an issue with one of the dishes we ordered in the in-room dining, however, upon sharing the feedback, the Chef along with the F&B came to check on us and were ready to compensate for the dish by giving us an alternative, which we politely rejected. Also, they ensured we were not charged for that.

From the moment we stepped into the Grand Hyatt, every aspect of our stay surpassed expectations. The food was delicious, beautifully presented, and felt like a true culinary journey. Every member of the staff was exceptionally warm, attentive, and professional, creating a welcoming atmosphere throughout our visit.The spa was a major highlight—calm, soothing, and incredibly well-managed. It provided the perfect setting to relax and rejuvenate.Special appreciation to Swathi R., Guest Relation Team Leader, and the entire team, whose thoughtful care and impeccable attention to detail left a lasting impression.With stunning views, an elegant setting, and unmatched hospitality, this is exactly how a five-star experience should be. We can't wait to return!

Staff was excellent Breakfast buffet was exceptional with staff assisting with everything in a timely manner . Will defenitely recommend to others Comfortable and safe property !

NA

-Room with a beautiful views-Good pools and gardens to walk in -Delicious food at Malabar cafe and Thai Soul-Chef Lata and her team are brilliant. We enjoyed the diverse breakfast spread. Thanks to Abin for his attentive service.

I have a severe peanut allergy and the chefs eg Lata/Gishnu etc also the wait staff (eg tiben/sanjay/ Eben) both at dinner and at breakfast bent over backwards at the Malabar cafe to make sure, everything thing I had was freshly prepared and peanut free. I even asked for decaf tea in my room and they must have gone out and bought some, as they couldn’t find any in the hotel . Sorry if I can’t remember everyone’s names as they were all great and provided excellent service. They even bought us a cake on our last day from the bakery The Malabar had also just won a national competition for best casual South Indian food- can’t believe how we lucked out staying here. I have stayed in other luxury hotels like Leela palace and JW Marriott. But this was amazing. Rooms nice and clean. Well maintained. Had the pool to myself ! And the spa and sauna were beautifully appointed. The Thai restaurant, was also amazing. Great staff too. The evening boat tour round Kadakumyddy islands was worth its hefty price tag £90 plus taxes for two people. The guide Vishnu was knowledgable !

I honestly couldn’t find a fault and that’s quite rare for me :-) !

The views are nice. But that’s about it!

Rude and poorly trained staff who speak in a wired accent that is indicipherable

My husband and I found the grand Hyatt Bolgatty an excellent stay. Facilities were very well maintained and clean. We had a room with an ocean view which we found stunning. Staff were very courteous and very attentive.

The location of the property was a little remote . It was not too troublesome to catch a taxi into Fort Kochi. But in saying this the grounds were definitely an enhancement to the property.

Beautifully presented we had a grand suit which was large and very well appointed- extremely comfortable, overlooking the waterfront, pool and hotel gardens which were well maintained. Spa great, gym, indoor and outdoor pools lovely too. The staff were particularly good very attentive, friendly and helpful, quick to respond to any issues. We also had access to the grand lounge, nice place to spend a couple of hours, free cocktails and beers with a buffet.

The breakfast area gets quite busy and the outdoor area not really as set as it should be to invite people outside… they had some work going on out there which might have been the reason at the time..

The best property of Hyatt stayed till date. Stunning location and room view from Grand suite . The staff welcome to the magnificent rooms , top notch clean and service to the best . Awesome breakfast with huge spread.

Location was excellent, the pool was lovely and given the floor to ceiling windows, gave a stunning view in the morning.

The room is nice and room service breakfast was good

Front dest and restaurant staff service is very poor. Not accommodating and not customer centric.

Great hotel, big pool, amazing rooms and excellent staff!

What could have been nice but wasn’t a problem at all. Would have been some service at the pool. We would have loved to order something but we couldn’t find anyone. The free water at the bar was very enjoyable.

Staff very responsive. Fabulous breakfast

Would’ve been good to have better coffee facilities in room