Cherai Beach Resorts

Just the Pool

Except the pool , the play property has No play area for kids, no activities spots , no WiFi, no proper tv channels, not enough bathroom accessories and minimal refreshments in room

location

Poor maintenance. Not very clean - especially the lake facing luxury villas. The balcony was not clean and to get the view windows need to be clean. No safety lockers in the rooms. Surveillance cameras not working. Not safe.

location

No safety boxes in the room. Jewellery were stolen from the bag. Not clean, Bed sheets with stain marks, Window sills especially lake facing ones were dirty.

Bad

Not suitable to live. Absolutely filthy, A/C not working A/C leaking inside the room, Fridge in both rooms filthy with mould, bed sheets had blood stains etc. Was there only for a couple of hours and vacated the room. They have not returned my £10,000 deposit. Through booking.com I am expecting a full refund. Very very disappointed. Had to desperately find another hotel/Resort to stay. Hope to have a response soon.Regards, Lionel Stanley.

Breakfast was good and filling.It generally felt comfortable.It had a lot of space within. So it was nice to simply walk around.

Unclean around certain villas due to the water rising. It was a bad first impression.Mosquitoes.The pool couldn've been open for a little longer at night.

The location was good

The property was poorly maintained, with mosquitoes everywhere. The rooms were not very clean, and there was a strong unpleasant odor due to stagnant water around the area. Overall, it was a disappointing experience.

The staff were friendly on the whole and the food in the restaurant was tasty. The bed was large and comfortable.

The room wasn’t very clean, especially the mini fridge. Lots of damage on the property which hasn’t been reflected in the listing. There were activities listed that we were unable to access. We asked for help with getting a taxi to the airport at 2am and were told that this had been booked. When we arrived at reception at 1.45am there were no staff there and no security guards, the taxi did not come and we made our own way to the airport. It was very disappointing that we had no one to help us at that time even though we were told that reception would always have someone there. The worst part though was that as two tourists, the lack of staff and security at night could have posed a really serious safety concern, and if we had an emergency we could not have sought help from the staff. We wrote to the property with these concerns right away but did not receive any response. Unfortunately, on the whole we would not stay here again due to our experience at Cherai Beach Resorts.

The room was good and comfortable. The restaurant provided good food.

There was no Wi-Fi in the villas, there was very limited (2 packets of tea, milk and sugar) for 2 people staying for 21 hours. There was no direct access to the beach although it was called 'Beach resort'. We've lived in better properties before so we had greater expectations

Good Ambience, well maintained rooms with good AC, and fans,

The Mattress need to be changed someone had earlier puked or dropped something on it it was stinking on one side.Secondly the small fridge or cooler has to be kept on. What if someone is carrying an insulin to be kept cool.The bathroom ceiling was leaking and the drops were falling on the head of the person sitting on the Commode.

Good ambience, good food, very cooperative staff. 1 call and 2 2 boys would be at your door for your help. Even though heavily raining.Liked the way they pampered you.

The Wheelchair was of very poor quality and it was very difficult to sit and get up from it due to my immobility problems i had to use the Wheelchair.

Good but not maintained......we were in view of Cherai beach resort stayed 7 years back and so decided to stay again......but nearly half of resort was under renovation.Still had fun and children loved pool time.Pool also need more cleaning and maintenance.

Non maintenance and limited facilities.

Everything, reception, good nature ampere, room privacy, staff attitude, and also the food it was awesome.

Was worried looking at some negative comments, but it was clean and we'll maintained. Very nice location. Lot of space to roam around for kids.We stayed in Doctors villa.

Some parts were damaged bcoz of backwater. But they can't do anything about it. Menu was almost daily same in the restaurant buffet. Pool was bit deep considering other places. Suitable only for person above 5'5" minimum.

Non curtous staff,

Staff, broken chairs, property not neat

CalmnessClose to natureAmbience was okSwimming poolTraditional style

Not kids friendlyNo fun activitiesPoor maintenanceNo complimentary food for driversNo guidance from staff

Just the location is good other than that it's not even worth the price

The rude staff are not even ready to provide extra towel when requested.... We are staying near a beach and towel is the most basic thing a hotel should provide despite the quantity but the rude staff simply said i can provide just one and if you need more book for another day... I've never been to such a resort in my life... Simply worst. The food they provide for the price is mediocre as they proudly call it unlimited with just 2 to 3 options... We mainly booked this resort seeing the photos in Google reviews... The resort looks dated and dingy and not at all photo worthy as the photos uploaded in their Google reviews and that too being a guest at the resort they demanded us to pay 2000 per day to take a photoshoot... felt unworthy and took photos elsewhere outside in the beach instead... Don't even consider this if you are planning to stay there due to their fancy looking Google photos you ll surely be disappointed like us ??

total waste of money.Customer service room service cleanness of the property is very very pathetic..Don't cheat the customerfpr giving false comitment.We are not the beggers

not even like property too.cleaness is very pathetic

Less than average but location is good.They could have to improve a lot

Cleanliness, bed sheets had stains and not looking clean.rooms and bathrooms are not well maintained. They don't provide any amenities except soap.They provide only four towels for 2 rooms No beach/pool towels at the pool side.They don't had coffee/tea maker in the room. Food was very bad we ordered food from outside. They don't have anything as per the menu.But staffs were friendly especially service staffs.

Location is good. The family villa was spacious with two rooms and could easily accommodate 4 persons. Food is average.

Maintenance of common areas is very poor.

the property located in nice location, however ever unhygienic, unfriendly staff and bad food.

please don’t use this place, very unhygienic, we were ask to leave the plate we eat dinner outside of the cottage, when I wake up in the morning I saw same plates sitting outside and crows and animals was eating leftover food from the plate , restaurants is full with flies and insects, it is a nasty place, lots of re organization requires.