RAAS RESIDENCY

Nothing basically

Arrogant and unproffessional staff, dirty room bed spreads, smoke smell et erc

Clean, modern, comfortable, taken care of and new. Good location. Good dinner options. 2 bars close by. The view through the room windows is the back and sides of the building. The restaurant reserves the river view.

Breakfasts have been really poor, staff seemed confused and untrained to serve. No espresso coffee or filter coffee, just instantaneous coffee bags. When it is a buffet it was limited to 2 different food options.. We just had breakfast in one of the multiple close by options outside the hotel.

It looked clean, but can be better. Couple of young people working at the reception. They were nice. This is not 4 star, but it can be if they make some improvements.

Terrible stay. Noise from people outside parking lot where two shady bars are located visited by local men only. Fire alarm went off two nights in a row. AC making lots of noise and remote control not working. Can only switch off and the room turns in sauna or on then changes in fridge. Beeping doors in the hall when not properly closed. Noise of dragging furniture over tile floors day and night. At arrival we were informed that a la carte breakfast is available. In the morning at 10 arrived in the restaurant and it was empty. No people serving, no breakfast. Upon asking is was informed if the hotel is full, then they serve buffet. Not seen anything of that. Tried to get some sleep in the day because the night was a hell and then moving furniture again and lots of noise from guests in the hall. People ringing the doorbell and trying to open my door. Appears later lots of families were there for a wedding function. Tried to get lunch, restaurant closed again because it was reserved for the wedding family's to eat there. Asked where we can get food at reception and they sent us to marina mall. There is no single restaurant there. Too many buttons to operate lights in the room. You never know which switch serves which light, but this is very typical in Indian hotels. Hotel needs improvement in facilities and service and definitely not ranked 4 star.

I have the most pleasant stay. The staff are very helpful. From the front desk to cleaning staff and staff in the restaurant, they all go over and beyond to help. I don't remember all the names, however, Sri Lachmi at the front desk and Nisa at the restaurant. Every single staff member was helpful. They help with a smile.

There was nothing to dislike.

Clean comfortable roomHelpful staff; arranged taxis snd tours.Good bar nextdoor and Salt restaurant nearby.

Breakfast options limited

It was a well maintained property.

Upon arrival, noticed red ants on bed and the staff were not very welcoming. Not much non veg options for breakfast

I had a wonderful stay with my family. The property was clean n the staff was friendly and ready to assist.

There is a scope of improvement how the staff greets the guests.

Pretty good location. Close to Fort Kochi,, the beaches and the bridge to main land. Staff nice and helpful. Bar on site.

Needs a lick of paint.

Comfy Room and the bed. Good Food , They have Bar inside, so it's a plus.

Kettle is not kept in the room. Staff should be more friendly. Keep two bottles of water as standard.

it is a new property and easily accessible. neat and clean rooms , the staff are friendly and helpful, the food and services at the restaurant is very good , nice view from the restaurant.

Even though the property is just 6 months old the AC in the rooms are a nightmare.. we had 5 rooms and 3 rooms had problems with the AC. The technician or the maintenance team doesn’t have much clue on fixing the problem.. seems the AC has a mind of its own !! the temp goes down and climbs up , the guests can’t control .. probably Thts why there are fans in the room so that guests can use it as u ll be fed up of AC soon !!!The electric kettles in the room doesn’t cut off after boil , so u need to be extremely careful otherwise you will get burn injuries like I got .. the staff even though helpful wasn’t much helpful in replacing the kettles even after complaining of the fault .. ( all our 5 rooms had similar kettles and had to caution not to use the kettles) . These are serious issues which the management needs to take care at the soonest to cater a safe living space for guest .

The hotel exteriors and room interiors.

Raas residency appears to be a joke to me. Something is really wrong with the staffs especially with the restaurant staffs. Despite the superb exteriors and interiors, here are the list of confusions created by the hotel that made our 1 night stay at Raas unpleasant. 1. We booked a double bedded room with a sofa cum bed for 3 adults via booking.com. After checking in we were told that they only have a 2 seater sofa and extra charges would be required if we add an extra bed. Later a different room was allotted to us with an extra bed at the same price. The staffs should atleast list the rooms properly in the website. 2. Room service was poor. We have stayed in so many hotels and every hotel would atleast provide us two bottles of mineral water as we generally book double beds or king size bed. To our surprise, this hotel provides only one complementary mineral water bottle per day. The confused room service who were initially reluctant to provide us additional bottle gave us another one for free when we complained about it. 3.The bathroom was hell of a messed up place. The bathing area in the wash room has the towel n clothes hanger over the commode. One bathes and comes out near the commode to wipe ?? Thankfully our towel did not slip into the commode. 4. For dinner we ordered fried rice but after 20 mins the waiter comes and says that boiled rice is over (it was 8:30 PM) and it will take another 20- 30 mins to prepare it. Salute to our patience after the tiring day. 5. Next day in the morning we had our flight so we had explicitly mentioned that there should not be delay in our breakfast and should be served by 8 AM. But our check out was delayed by 45 minutes as the so called complimentary breakfast (poori bhai & coffee) was served super late. We were totally displeased. A 5 star for the room interior and hotel exterior but 1 star for the bathroom layout and restaurant service.

The staff was not friendly and had judgmental looks towards me and my partner.

Good stay and food

Pleasant

Superb

Location and facilities

Food quality and taste

Very good

Exceptional

Very good

Disappointing