Napier Heritage by Velvet Hotels

location, staff and room size

ground floor rooms are dark and rooms are not cleaned everyday by default. Towels were not best at times

Location is very good. Parking space at the hotel. Food. Swimming pool. Room was of ample space for 2. Overall very good experience

The Location and breakfast was OK

Booked 3 Dutch rooms, unfortunately those rooms are in a different block away from the main property. Rooms are in a building where the hotel is arranging kathakali, where outsiders visit often through a separate gate. One room smelled bad and had to survive with room Air freshener. Air condition was not working poor in one room. Towels were with stains and had to ask for replacement. Cleanliness is poor. Not worth to be considered as four star.

Very disappointed

It is very overpriced, rooms are very old and not clean

Excellent location, very friendly staff, good service

TV in our room was not functioning, breakfast could be improved

I had a nice stay the staff was helpful even though i missed few phone calls from them for confirmation. Location is very good and walkable distance from beach

The location was great.

The cups in my room were dirty. The water glass crumbled in my hand when I touched it to pick it up. The bathroom smelled like moldy/musty water. It was super dark and the blinds were hard to open to get some light in. It was older / more outdated than the images made it look. I saw a staff member leaving a guest room suspiciously, he went back in and behind the door when I came down the stairs. He was in a room that I knew belonged to a couple who arrived before I did and checked out after. Very strange.

Staff were good, very responsive,

Expensive! Not up to the standard of cost No attention to detail. The toaster was problematic, breakfast slow, pool was cloudy. Had to ask for a towel, mosquito repellent, pool arrangement. I think the hotel needs a management consultant.

Good location, quite, had a pool table

Nothing in particular. It was nice.

Lovely stay in a very nice hotel - great service from the staff. Would highly recommend

Breakfast options were limited - and nothing could be ordered fresh. As a diabetic, I was unable to eat anything on offer

Good location nice stuff nice pool, nice place!!

Room had few issues that the manager promised to fix! Good attitude !!

Only the location is good.

The management is extremely rude and the rooms are in really bad condition. No way close to a 4 star. Please avoid this property at all costs.

Fantastic Stay! Perfect Location, 10/10 Staff!We had a fantastic experience staying at Napier and would highly recommend it to anyone visiting the area.First and foremost, the staff is world-class. They are genuinely polite, welcoming, and incredibly friendly, making us feel right at home from check-in to check-out. It’s clear they take pride in their work, and their positive attitude significantly enhanced our stay. They were always available to help and went the extra mile with a smile.The location is excellent. It’s situated right near the main town, meaning everything—dining, shopping, attractions—is just a short, easy walk away. This made exploring the area stress-free and enjoyable.The property itself is great, but the exceptional service and convenient location are the top reasons to book here. If you value kind, friendly staff and easy access to the town, this is the place for you!

Manager was very friendly and helpful. He let me borrow his phone charger.

Restaurant was closed and TV didn't work.

The property was beautiful. The staff was so welcoming, warm, friendly, helpful, and knowledgeable. It was so nice having a pool right outside our room to cool off in. The breakfast was delicious. It was located close to major attractions and easy to walk to many places. We thoroughly enjoyed our stay!

The Ambiance and the Architectural heritage

I had a delay in the early morning checkout due to the lack of knowledge of the staff to operate the credit card machine

Staffs are good. Breakfast . Location.

Little bit expensive compared to the price vs facilities.

Friendly staff ,and location was well maintained and clean

The ac in my room was not cooling

Swimming pool, architecture

Very small room. The door lock was not working properly

Lovely old colonial building. Friendly staff.. clean. Enjoyed the pool after a hot day.

The safe didn't work. Tea and coffee and water in our room not replenished daily. Mix up over our payment not going through.... system doesn't seem to function.