Taj Malabar Resort & Spa, Kochi

The staff were very helpful especially overall all the staff

Didn?t like while having breakfast that I was asked for my room number by 3 different staff. Set up a desk to Check your room before entering restaurant.

The customer service was incredible, you are treated as a VIP guest from the moment you exit your vehicle. Every staff member is attuned to your every need. Room overlooking the water was beautifully and the beds are extremely comfortable.

The breakfast selection was surprisingly limited, but good. I had two treatments at the spa, which were excellent, however, the spa is not very well insulated from outside noise. They can solve this issue in the short run by playing background music.

Excellent service. Wonderful staff.

Lots of little things prevent this from being a true 5 star hotel.

Fantastic dining facilities, great food and prep. We enjoyed all the restaurants and the food. Fish, meats, and Kerala specialities were especially good. We loved the toddy, and other cocktails. Our son really enjoyed the great music.

Excellent in every manner breakfast, location and service!!!

Breakfast was very good and provided lot of choices. The dinner choices were also good at Pepper restaurant. Elizabeth was awesome! She had tremendous knowledge of the Kochi area and its history and gave us a great boat tour in the evening!

I had booked a heritage room overlooking water view. There was a private event on the last night that had very loud music past 11 PM at night and that made every difficult to sleep. I complained about it the hotel was able to compensate for part of the room rent. Taj should appropriately manage such events to avoid bothering guests who pay lot of money to stay at the property.

Incredible property and location. It's a smaller Taj compared to their typical size, but this adds to the charm. Staff were super friendly and accomdating to all our requests. Went above and beyond to make us feel welcome.

We enjoyed the meals in the hotel very much. The Chinese chef Mr. Luo and Chef Apoona extended his assistance beyond our expectations so are the team in the Peppers. Well done and keep in touch..

I loved the serene atmosphere, the exceptional hospitality, and the attention to every detail that made my stay unforgettable

While I enjoyed the comfort and hospitality, I wish there were more activities and facilities for children. A kids’ playroom or fun zone would be a wonderful addition to make the stay more enjoyable for families.

All the food we ate was excellent. The staff were always friendly and often went above and beyond to make us comfortable during our stay. The hotel has been refurbished beautifully since our last visit in 2018. We will definitely return!

When the hotel was offering an outside buffet in the evening as an alternative, the usual high level of attentive service in the main restaurant dropped off.

Beautiful location and welcome .. great views in room . Well appointed. Staff very friendly .Dislikes - staff took a while to serve food on pepper restaurant.Garden could have e a few more seating areas and shade .

My mother and I spent two wonderful days in this exceptionally nice and beautiful hotel. We were immediately upgraded to a big heritage room that was tastefully decorated and full of charm with the most elegant lighting. The breakfast had pleasant surprises like smoked salmon slices, pork salami and a variety of dishes that could be ordered.The in-house restaurants also serve very tasty food, including one of the best tenderloin burgers in South India, which I ate at Pepper. There is a great collection of coffee table books that you can borrow and sit in the common areas and watch the ships sail by. The outdoor spaces are even more beautiful and romantic at night.There are also lovely cultural performances. The best part was how the staff took care of me. Special thanks to Jasmine, Cindrella and Angel, as well as members of the management such as Amol and Jihan.

Taj Malabar sets the bar for customer experience. From pre-arrival, through our stay and facilitating our onward journey Taj, with the conscientious leadership of Elizabeth, tailored and personalised our experience. Our preferences were discussed, the welcome felt personal authentic, our room included a small anniversary cake, the meals were exceptional and the grounds gracious and atmospheric, whilst nestled in a working port. We enjoyed complimentary high tea, cultural entertainment and a boat trip around the port, supported by a commentary of the history of Cochin. During our time we also went Muttoncherry to see the oldest synagogue and do a little shopping, had lunch at the famous seagull restaurant and visited Fort Cochi. We had access to the hotel car and a driver, for a fee who made sure we got to the right places and we also had a lift to the backwaters for the next part of our holiday, a rice boat cruise on the backwatersThank you Team Taj for an unforgettable experience.

Beautiful location at the end of Willington Island. The staff were exceptionally helpful. The room stunning, with a view over the sea. I ate at both restaurants and enjoyed everything I had.

Beautiful iconic property. Loved the rooms and service.

The food was average. I’m a bit surprised that the food doesn’t match up to the usual level of the Taj.

Oh my gooodness, where do I begin. From their beautfiul oasis of a property with every facility you could need my sister and I had an amazing staycation at the Taj Malabar. We were only there for one night, but the staff made us feel so very welcome - and I mean every single staff member we encoutered! We had fabulous food with a made-on-request item at breakfast from Chef Sunil, great service at the restaurant from Alex and Dinesh, Latheef gave us amazing information about their garden and plants, Jasmine gave us a warm welcome and a great boat tour. There was an out of this world floral arrangement at the entrance and we were given an extensive overview of how that beauty comes together. We really enjoyed our stay overall but the staff made it extra special. The room in and of itself had a great view (501) and was impeccably decorated, with a smart TV. Super comfy bed and sheets - as with all hotels in the Taj family.

Nothing at all.

Great location. Property was well maintained. Superb pool area . Restaurant was offering tasty food. Service was efficient. Daily tea time was well organized. Spa services were very good. Concierge services and staff were pleasant and of big help to make arrangement for visits around .

Proximity of big chemical plant .

We were upgraded to a suite room ( 506) and we really loved the balcony and view .

Some of the facilities were being repaired and hence were not available .

Stunning location and great staff and service. The breakfast is the best in any hotel I've had in a long time. Well worth the stay.

Trash in the water around the hotel.

The food was exceptional. The Chefs at the Cafe took personal interest in ensuring customer satisfaction. They would customize food based on dietary needs and preferences. Likewise in the Rice Boat restaurant the waiting staff were highly professional and attentive. Front desk staff were also friendly and helpful.