Aura One Hotel

The location of the hotel was closer to the place where we wanted to go.

The room had a foul odor. The bathroom looked like it was still under construction and shelves were broken. The hotel room was advertised as 'breakfast included' when we made the reservation. However,the hotel staff mentioned that the breakfast is not inc

The Hotel was right next to Lulu mall which made life so much easy. Staffs were also very warm and welcoming.

The room and the property looked a bit shady and the furniture's added to that. Photos suggested totally different.

I like the location thats all.

The room was not ready on arrival , washroom was smelling (urine) , on bed found hairs

Just this one staff that helps us change our money.

The reception. At first, they couldn't find our booking. The guy can hardly understand us. Never help with the request and just directly says No. The room wasn't ready when we arrived. We have to ask the bath towel for them to provide it.

Completely the property was not good to stay

I recommend all to look some other hotel instead of Aura One as I booked this through booking.com and they took extra cash from me saying that they have commission

I have stayed at Aura more than a couple of times, and it is exceptional how accommodating the staff are. The location is great as it is just a minute's walk from Lulu Mall.

Cleaner rooms and toilets with better cleaning products. Regular maintenance of the ACs. Hygiene of all staff at all times. Better air-conditioned reception and common areas. Proper training for all staff.

Should be max 1 star. Photos are not as per the reality. Bed sheets & Mattress are old, not comfortable at all.No daily cleaning. Had to change the hotel.

Apart from the location and proximity to Lulu Mall- Kochi, rest of the things are just a turndown. A big no for married couple who are looking for an affordable stay in kochi, my personal opinion is don’t choose this one.

I landed bit early in Kochi Airport and called this Hotel if there is a possibility for early check-in if rooms are available as a goodwill gesture, they said it will be chargeable extra to the already agreed price. Early check cost they charged me was ₹1500/-.Also another big issue and hassle I faced while doing the registration was they asked for full payment in advance for my stay. I asked them you can block the amount and charge during the checkout as it is a procedure in any decent hotels in India or abroad, they said they can’t do that and would charge all-in in advance. The room that was provided looked different from what is shown on website, bathroom doors are either broken or damaged. Only 2 complimentary bottles of water was kept in our entire stay. So my point to them was in case we didn’t like the stay, and would like to do early checkout then I am paying unnecessarily extra and to this the front office staff didn’t had any answers. I found this hotel not very customer friendly and following certain rules which some age old lodge in 70s and 80s use to have in small rural Kerala. The whole stay experience was bad for me and my wife who had come on a short leisure trip to places around Kochi.

Near main road, helpful staff

Smoking smell in corridor , window not opening, some rooms with no windows, no food, no breakfast facility,

Despite staying only one night, we found the hotel to be very good and the staff courteous and helpful.

There is no cooling from AC. There is a powercut for half an hour and the generator is fixex after around 30 mins. Parking ground is 200-300 mtr away from the hotel. Not worthy for the Rent of 3000.

Staff doesn't care about guests, no plates provided for food bed was unhygienic

Staff doesn't care about guests, no plates provided for food bed was unhygienic

Location is best.

Smelly everywhere. Lift, rooms & bathroom.

Very kind, some of the staff and the way they communicate with us.

I noticed one of the female staff members at the reception is very rude. This is my second stay at Aura One Hotel. The first time, we also found many cockroaches in the room, as well as bed bugs in the mattress. The hotel management changed the room, but in the new room, we also found cockroaches and insects.

Only location

No ventilation. Poor cleanliness..

Ambience and room was good and comfy

Got some issues with water supply on bathroom and AC got complaint and didn't works from middle of night. Didn't worth the price they charge.

No parking no neatness shabby cloths

Horrible

Average

Room is not clean. Sheets and towels are not clean. Room rent is highly priced.

Worst stay in my life , I was staying with family , Staffs are not helpful,rooms are cleaned last minute keeping us wait

Rooms were unclean,smelling ,staffs were looked lost in spite of booking through booking.com and before arrival it was confirmed by the hotel over phone

Clean room.

Service....we faced problem of supply water. Moreover supply of hot water is also insufficient.