Gems 9 Airport Hotel

The The hotel owner should know about their hotel staff and how they should manage while someone booking the hotel got confirmation then called the property then the receptionist said yes booking confirmed,then again called back saying the hotel was filled.ha ha and booking.com should check and verify the property really follows the rules or not if not removed from the partnership.

The hotel should be removed from booking.com partnership

Staff is eager to help and respecting

Fealt little awkward..not good for family

Breakfast was not given

No kettle to make tea.no breakfast,no lunch,no dinner.

Friendly helpful staff as we arrived at 1 am. Breakfast at the next door restaurant was very good and delicious.

Not as close to the airport as was implied but good for a short stay.

Location .budget and staff

Its far from the photos,waste of money and nothing else.

Hotel doesn't have a lift,I am not sure how they expect to take luggage to the top floors! Room was looking so old and not refurbished in the last century!Pretty bad,no service personal except one guy in the front dusk.

Closeness to thr Airport.

No windows that one could see out of. Noisy. The place needs a deep clean. My husband got bitten there!

The location was perfect, a 5 minute drive or 15 minute walk from airport. The staff were friendly and organised a taxi to the airport for us at 3am, they were also communicative over WhatsApp when needed. The room itself was fine, had air conditioning and was a good size for two people for one night looking for a cheap stay near the airport.

The bathroom was very grimy with lots and lots of ants. It didn’t feel very clean, but there was hot water.

Close to airport for walkingClean rooms

Noisy road and call to prayerReceptionist didn't understand usDon't book Breakfast it is only basic Indian food from a stall next door. Buy it there if you really want. It will be much chepaerNoisy fan and Air ConNot an enyoyable stay

The purpose of my stay was for international travel. I would never recommend this property for any type of style as it w

There is no privacy within the property. The toilets were not cleaned properly. There were stains all around the toilet. Also I have confirmed that there were two guests but only provided one towel which wasn’t sufficient. The property is surrounded by people giving no privacy, it was very difficult even to open the door which had a balcony which face directly towards the road. they were several stains in the bed sheets. The property was confirmed with the parking slot, but upon arrival, there was no parking slot. The staff couldn’t speak Malayalam, not proper English, which made it extremely difficult for communication.

Good place for a one night stay. Room was very clean and the staff was very friendly. They also organise us a shuttle to the airport at 4 am.

Very helpful staff, arranged a fab driver to take us to Munnar for only 3000 rupees. He stopped along the way to keep us entertained on the trip. Location is 2 or 3 minutes from the airport, so great for us as our flight landed at 10.40pm.

It's a little noisy with traffic, but that's no different to any other hotel in a busy area.

Great location to the airport, reasonably priced. Close to some nice food spots

Power went out multiple times, staff were not apologetic or too bothered by the situation. Granted the power never went off for longer than 10 minutes but less than ideal when you’re in the shower. Noisy due to location to the road, no window in the room apart from one above the door which you can neither see through nor open. It also doesn’t have any curtains so the light outside the door shines through all night. Large holes in the bedsheets. Stained tea cups.

It was ok for the price.

Room was really small. With 4 large suitcases brought into the room there was barely enough room to move around.

It is a very ordinary hotel with small rooms right on the road. Nare basic amenities. Not a comfortable place to stay.

Perfectly fine to stay there for one or two nights. Walking distance from the airport. Nice staff, especially the night guard.

Was a bit loud at night.

Very clean and modern hotel. Nice wight сlean fresh bed linen, air conditioning, kettle, tea and coffee bags, iron,there was even a hairdryer! The staff is very friendly and helpsom.

We arrived on a flight very late at night. The hotel were very communicative and picked us up within 5 minutes of me letting them know we were ready.The hotel itself is very conveniently located close to the airport, and was very clean and comfortable.The next morning, the owner kindly arranged a taxi for us to take us to our next destination.All in all I recommend Gems 9 and would certainly stay here again.

Well maintained rooms with all the facilities. Proximity to Airport.

Rooms to small.

Close to the airport.

Bed sheets had rips/ holes in them. There was a lot of traffic noise.