Relax Resort Hotel

Summary:I don't normally write reviews for hotels, and am normally very forgiving, but for this price and the quality I had expected, I am very disappointed.Price:Very expensive hotel for what it offers. I'm not sure why there are so many high reviews. After doing some research, I determined that my room rate was exceedingly high (42K/night) for a Standard Twin Room for what I experienced was a low occupancy weekend.Noise:It should be known that the hotel is above the tunnel for the Shinkansen, and you can hear the low vibration of the Shinkansen every time it passes. You get used to it, but it is something to be aware of.Location:The steps up to the hotel are on a very steep and narrow slope with a tunnel. It is impossible to walk up with luggage and I am glad I took a taxi when I checked in. It is quite dangerous to walk down the slope at night and I would recommend to carry a flashlight if you do. Cars drive up and down the slope very fast. The hotel should really offer a tuktuk service for guests trying to go up and down the slope. It is an accident waiting to happen. The view is nice, however.Lobby:The lobby has a bit of an old and musty scent and also has a coffee maker that does not work. There is almost never anyone present at the front desk, even in daytime hours, so you must ring a bell to get someone's attention.Room:The room was spacious. It comes with a balcony which has a nice view of Atami. There were stains on the carpet for the entry way. The air conditioning could not be set low enough so I was hot often at nighttime. The hot tub was nice.Bugs:There was an insect problem. Within the first hour of me checking into the room, I saw a cockroach. Thankfully, it scurried out the door. But after another hour, I encountered a flying insect above my bed, which I reported to the front desk.

I decided at the last minute to have dinner at the hotel and the staff and chef were so kind to accommodate me - thank you!! Dinner was delicious. The whole stay was excellent. Clean, fresh, updated rooms too.

This hotel feels like being in Carmel California only it's Japan. It is very small and personal. All the rooms have an amazing view of the ocean here in Atami, which is cerulean blue. It is quiet and secluded and perfect for a romantic get away. It is NOT a place for kids. It is adult and romantic. The rooms are large, we had a beautiful balcony with table and chairs. You must have 2 nights at least to appreciate it. The breakfast was superb, we had Japanese style. You can walk here from the train station and we walked to the sacred tree (kinomiya shrine) and to the Plum garden from here. It is not for the faint of heart as it is very hilly but we loved it. there are lots of cozy nooks to sit in. Definitely would love to return.

Great resort! I wish I had more time for a longer stay. The room was amazing, and the view is beautiful. The staff were all very friendly and accommodating. Dinner was also very good, and the customized embroidered napkin was a memorable keepsake. I'd definitely stay here again when visiting Atami

This is a spectacular hotel. Our room had a hot spring on the patio, which was incredible. The dinner that was inclusive could not have been any better. A seven course meal that is unparalleled. The whole experience just completed our trip to Japan! And wrapped it in a big ribbon! We loved it.

The hotel has an extremely steep driveway. They did tell us about this, but transportation from the train would have been wonderful or a shuttle bus or even a golf cart to get up and down the hill might be the perfect addition to go in and out of town.

Staff very helpful. Great view

Surge pricing, but still a bit high for what was offered

View on the bay. Goat in the garden. Turtles in the “pool”. At least it was funny.

Old love hotel kind of hotel. Very steep slope to get there with no possibility for two cars to cross. Probably better to use helicopter (there is heliport). No indication from the hotel. Late indication on the road (not u-turn possible). If there is incident there, no ambulance or firefighters’truck can reach there.Rooms are wide but no taste decoration. Public bath is also surprising with a discriminatory sauna door.Staff is OK but always have to wait at reception.At the end, too expensive, too dangerous, not nice

Hotel located on the top of mountain, nice view to watch the sea and castle.Hotel crews are warmly and kind. Gave me a lot of help.Hotel has its own hot spring. Feeling comfortable

it was clean, accurate, good stuff

Good onsen and dinner was nice

Everything was good for me

the food is great and the staff are kind

i don't like

Very good

Very good

Exceptional

Very good

Superb

Exceptional

Exceptional