Douangchan Plaza Hotel

Some of the staff tried to be very helpful.

No amenities. No tv.

What I liked about this hotel was the cleanliness of the room and the location of the hotel.

There were some staff's that were really rude. I don't feel appreciated that when my guests comes and talk to me while eating breakfast, the staff disturb's me. That was really rude of the staff to come tell me I have to pay for my guest to eat breakfast.

Soft beds by local standards. One of the few places with relatively soft beds in Vientiane. Staff is nice too.

Fairly modern decor. The beds were very comfortable. The room has a decent amount of space. The staff were helpful too.

The drains smelt exceptionally bad which let down our stay. We notified the hotel and their only solution was to give us some air freshener to resolve this. However, the issue goes beyond some air freshener.

The staff, environment and the neatness of the facilities and bedings

My Client was traveling and he had a nice experience as he was traveling with his family his wife and his son. The hotel stay was good and they arranged for the local site seeing

It was a nice and confortable stay as per the client who visited. Must keep up the good work

quiet

lots of stairs so avoid if you have heavy bag, shower didn't work properly don't book bus ticket here most expensive we were quoted

The hotel looking good from outside but the room was not good at all, after i open the door the smell stink like the trash bin all over the room from the toilet. Impossible to sleep like that, the staff came to spray but it doesn’t help the smell

Don’t recommend, I will never go back again

The beds were very comfortable and the room was a good size.

The bedroom and bathroom were very smelly. The balcony door didn’t shut. Air con didn’t really work

Nothing, not cleaned no service, no communication and no customer service. When I complained to reception the reply was "Oh"

Everything

As we were not satisfied with our room, a nice lady, speaking French, offered to change it. (We refused because we had already unpacked our things.)

The cleaning was not done properly, dirt under the beds and behind the furniture. A terrible smell emanated from the bathroom drains, the stench filles the whole room.The door to the balcony did not close properly. Only 2 large towels and a small mat in the bathroom, no small towels. The shower gel and shampoo provided seemed to be the same low-end liquid soap. The shower curtain was missing, the bathroom was flooded after each use. The small fridge in the room did not produce any cold.A container was used to collect the water emitted by the air conditioning, this container was dirty, filled up very quickly and flooded the balcony. Most of the staff did not speak English (which is incomprehensible given that the establishment only receives tourists), communication was laborious. Unpleasant stay.

Second stay in the hotel. This time we had booked a superior room. Unlike the room we had occupied during our first stay, this one was clean and new.

Still that unpleasant smell coming from the bathroom drain.As almost everywhere in Asia, the shower cabin without a curtain which when used floods the bathroom.

The hotel is very clean, the room is spacious and the staff is the highlight. the wifi is good . There was a man whose name I don't know, but he was a kind and helpful man and helped me a lot with flight reservations.

There is no soundproofing, the neighbors next to the hotel stay up late at night laughing a lot.. they seem drunk. I went out of my room window and waved my hand at them to reduce the noise and shouting a little. But to no avail. In the morning I asked the reception to change my room and they gave me a room and I slept well. Other than that nothing happened

Renovation hotel

Close to all facilities

Did not have enough talk tul or taXi pass by

Excellent hotel - do not be scared by not many reviews. Its a newer hotel that is making its way up

The hotel is very clean, and the staff are very professional. it's actually a value for money.

A few helpful staff

Constant door slamming including from cleaners

The staff was very nice and helpfull with everything.

Good