Resorts World Genting - Highlands Hotel, formerly known as Resort Hotel

location. walking distance to the food court, restaurants and shopping center

Thai hotel does NOT offer free WiFi in the rooms. NO face towels

It was not out of choice to chose this hotel, but we thought it was the nearest to the children's rides but it takes alot of walking and getting lost to find places. There is no direction maps.

The instructions to find your hotel is back dated and changes has been made but no one update the directions , we got lost looking for our hotel from the Mall and restaurants and took us 2 hours of walking back and forth to finally find it. It seems that staff themselves do not even know which hotel is which, let alone giving directions. Some of them do not know but still send us walking to other directions just to get rid of us for standing in front of their work place! Reception area has alot of staff but non of them were very helpful. not trained properly nor able to help anyone.

Great Hotel a great location with everything you could ever want close at hand... Amusement parks, shops, shops, and more shops, as well as endless food outlets.The scenery was amazing at that altitude

Communication with this Hotel having sent messages and emails before our stay was non-existent.

Clean and convenient

No place for bfast. Had to walk far.

My child likes the bed.

Poor soundproof a shared wall between the hotel rooms. We were awaken middle of the night and wee hour around 3am+ during our stay, this was due to the water sound that came from the next hotel room who were probably taking shower at that time. The water noise was too loud and distracted our sleep.

The quietness of the hotel. Stay at high level. Very easy to check out.

Provide free wifi.

The worst hotel and a complete waste of money.

The STENCH when you walk into the lobby would put a skunk to shame. The property does not have Air conditioning. Or in room dining. Or cleanliness. The staff do not know the meaning of hospitality. Its $200 a night for a dormitory room. The sheets, the mattress, nothing is of quality. Property is OLD. When we checked in, I requested to be moved to one of the other "7000" rooms under Genting Group. They refused and said either we stay or forfeit the booking. Manager Zan was completely unhelpful and didn't even try to appease us in any sense. He gave me a couple of rude looks the following day. Utterly the worst experience I have ever had.

Room newly renovated and room design was good

Such a backward hotel- no wifi - even a remote hotel in a poorer country have itTV has no news channel -- no CNA- (should have it as it covers a lot of Asian counties news) and no English news channel.

Spacious

No aircondNot cleanWater pressure lowFar away from theme park

Near attraction

Too many people smoking - just outside the lobby

It was in the middle of the sky world theme park and in the middle of everything. They had self check in and check out which was the best. The room was clean.

The room was very small.

The size of room.The room service n conceige service.

The room was moth infested. Not cooling anymore. Should start to install aircon for hot season due to weather change.

Spacious and clean rooms.

Fri and Sat nights have excessive vehicle noises coming from the roads throughout the entire night.

Rooms were pleasent, not great, but just alright. Felt was getting a bit grotty but acceptable.

Father in law was in a wheel chair. There was no wheel chair access out of the hotel. Thus if he wanted to go and see other locations ; he would need to take a taxi. Which is ridiculous. I would thought that Genting Highlands would be a lot more disable friendly. There is a walkway to the other buildings, however would need to climb a flight of stairs. I assume making a ramp wouldn't be too difficult?

Nil

Took very long to get the new room after paying RM5 for early check in (got the new room at 5pm+). In the booking with booking.com, we requested a double bed/queen size bed but got a room with 2 single beds instead when checking in using the check-in kiosk. Better to check in at the reception to request for the bed type than using the check-in kiosk which doesn't allow us to select the room type (though there was a staff standing next to the kiosk to assist with the check-in and we did ask for the room type to him).Basic toiletries provided: hand-wash, 2 in 1 shampoo and shower wash, toothbrush and toothpaste. It will be good to provide shower cab and sanitary bag for ladies to use.

Spacious room, prompt housekeeping and a lady manager came to ask if her staff had make up our room. We had the top floor and a good view of the outdoor theme park.

The staff at the check in kiosk didn't explain clearly on the early check on process. When we did the check in at the kiosk, it didn't assigned the room based on the bed type we requested during booking. We had to wait till 5pm+ to get the room with the bed type after paying RM5 for early check in.Buffet is at First World Hotel which is a far walk. Selection of food at the Food Factory (buffet) was limited and not nice.

The staffs at the reception is excellent and great help to us.

Closed to much casino. I believed must open more as more people's are coming back to Genting.

The only good thing is location - connected to the mall and entertainment area.

The hotel name is not clear. Had difficulty to locate the hotel. Took us sometime to locate. Resort World Genting or Resort Hotel?Room is basic. No wifi and no bottle water in the room. The light in the toilet was not bright with basic amenities and very spooky. Not worth the amount paid.

Room space is large enough. but breakfast venue is 20mins walk away from hotel which is very far away. Breakfast charges pay at the reception and pay at the restaurant is different

Couldn't complete the Self check-in via kiosk because unable to search the booking number, ended up has to go to counter for check-in. And, it took 40minutes for guests to check-in the room.

It’s serene and quiet as compared to the other nearby hotels.

Cleanliness could be improve. I asked for double bed but got a twin bed instead.