ibis Mumbai Vikhroli

I liked the location , which is right on LBS Marg. But my fondness for this property ends there

I have stayed in a lot of properties during my visit to Mumbai , even other Ibis properties, but this one was unhygienic. The washroom had mud leg marks and it was bad. The bedsheets were disgusting with visible stains. The concierge also kept forgetting what we requested for and kept mindlessly transfering calls to the restaurant. I am never going to choose this property again and would recommend people I know back home in Canada , visiting Mumbai to not choose this location.

Staffs weee friendly, food was good

Cleanliness, room quality, smell

Good break fastgood location

Staff are lazy/lethargic except one or two

Location,neatness ,ambience

Non flexibility from hotel as had some technical error in booking

The workspaces. I was able to work wherever I wanted to and no one restrictd me. I worked in the restaurant, in my room, even at the lobby, wifi signal is strong at all places.

The buffet dishes, could have had more variety.

Staff was great.Sameer was very nice yesterday at dinner. Micheal and all the staff were very helpful.Very caring, friendly and go extra mile

Nothing I can complain of

The booking i did via here was apparently a day booking but it was showing friday and Saturday, they told me they did not see anything and i had to book another room at the spot for the way more price..extremely disappointed

I was charged a different rate to the one on my booking. The charged rate was almost twice of the booked one, staff said I had only booked the paved for a few hours instead of the whole night, it felt like a scam since I could not read that anywhere. Only paid because I had traveled for almost 24 hours.

Staffed did not respect original rate, it’s a scam.

The cleanliness of the hotel and quality of food at the restaurant on the second floor.

When I arrived for checking in, I was informed that they were fully booked and they didn't have the room type for my confirmed booking and were willing to give another room. I told them I had made this booking 4 days ahead well in advance, and they could've communicated the same beforehand, but they had no response, just a typical "sorry". I informed them that I'm a Booking.com genius level member and their Accor group member as well and this issue will be taken up with both. That's when they panicked and arranged a room for me out of the blue. This is atrocious. Do we have to strong arm or be fooled by these international hotel chains despite having a paid and confirmed booking?

Beautiful hotel! Room was so nice with a wonderful bed, great AC, nice bathroom with a fantastic shower! Water bottles were provided. We had a drink at the bar on 2nd floor and the ambiance was very nice. They also arranged a car for us for one full day and the driver was so helpful!

Great location, clean rooms, courteous staff

The location, cleanliness, flexibility showed by staff - were some of the key highlights ! Great breakfast!

This was by far the worst experience I have had staying at a hotel and this is coming from a person who has travelled extensively locally and internationally. To start off, I had made my bookings through bookings.com and selected a room with a view. I had paid extra for this. When I got to the property on March 10, 2025, there was no one who assisted me with my bags. Priyanka was behind the reception counter. I politely asked her if I could get a room with a nice view as I had paid extra for that. She gave me my key on the ninth floor and once I got to the room, the view was off the slam. I called the reception desk and immediately asked to get the room changed because I had paid extra for the room with the city view. Priyanka then assigned me a room on the eighth floor. I got to the room and started to unwind when I realized there were red and yellow stains all over the bed. The toilet was also unclean and had urine stains. At this moment, I was shocked on how a guest can be assigned a room in the shape. I asked the room cleaners to clean the bed and the bathroom which they did. The cleaners also took a picture as they were shocked that the mattress had the stains which they had to change. They also took pictures which they promised to show to management. I then spoke to BIKASH who was the manager on duty at the time. He promised me he will speak with his manager the next day and get this sorted. I never received an apology from anybody and no one contacted me. As I stayed at this property for Seven nights, every morning I received dirty towels. During my checkout, I told Priyanka how my experience was, and she never even apologizing and ignored my sentiment.

This was by far the worst experience I have had staying at a hotel and this is coming from a person who has travelled extensively locally and internationally. To start off, I had made my bookings through bookings.com and selected a room with a view. I had paid extra for this. When I got to the property on March 10, 2025, there was no one who assisted me with my bags. Priyanka was behind the reception counter. I politely asked her if I could get a room with a nice view as I had paid extra for that. She gave me my key on the ninth floor and once I got to the room, the view was off the slam. I called the reception desk and immediately asked to get the room changed because I had paid extra for the room with the city view. Priyanka then assigned me a room on the eighth floor. I got to the room and started to unwind when I realized there were red and yellow stains all over the bed. The toilet was also unclean and had urine stains. At this moment, I was shocked on how a guest can be assigned a room in the shape. I asked the room cleaners to clean the bed and the bathroom which they did. The cleaners also took a picture as they were shocked that the mattress had the stains which they had to change. They also took pictures which they promised to show to management. I then spoke to BIKASH who was the manager on duty at the time. He promised me he will speak with his manager the next day and get this sorted. I never received an apology from anybody and no one contacted me. As I stayed at this property for Seven nights, every morning I received dirty towels. During my checkout, I told Priyanka how my experience was, and she never even apologizing and ignored my sentiment.

Breakfast is good but to avoid crowd get up early.

I revise my review after hotel called me and shown a professional approach, to take measures and action.Cleanliness could be improved to the standard of price and star rating. Also the house-keeping staff may be further trained.

Hospitality of the staff Good breakfast We would like to appreciate especially guys at reception Djabir and Pranit Thank you so much guys! We had numerous problems due to some business issues but they did their best to solve everything!

Courteous staff , great lication, very clean.

Breakfast selection can be improved . Include cold coffee in the menu.

Great location, very easy to travel to with no congestion. Very friendly professional staff. I had a lovely stay exceeding my expectations. Big thank you to Vivek D

Nothing, it was lovely

Love the place and the room. Quite cozy.The reception needs to be a little more faster. The reception is really slow at allocating rooms and organizing the guests.Other than that the experience was quite good .

The breakfast buffet could be better.And the rest buffet costed 1,300 including tax which is absolutely not worth it.The reception needs to be a little more faster. The reception is really slow at allocating rooms and organizing the guests.

Restaurant is nice for lunch and dinner

Breakfast time is overcrowded, food can improve.

The staff could be more responsive than expected.

Location, staff response, delay checkin .