Hotel Natural Garden Nikko

Staffs are very nice and kind.

Breakfast was not our choice. Too little servings and kept us hungry. They should offer Buffet.

Open-air onsen was awesome. Staff allowed us to leave luggage early. Overall, we've got what we wanted. The location is a bit off, but we usually had dinner in the town and then rode on the last bus to reach the hotel.

Small intimate hotel with an onsen and very nice restaurant. The room was spacious by Japanese standards. The staff was exceptionally friendly and helpful. I was the only non-japanese guest at the hotel. The onsen was nice with a cold plunge and both indoor and outdoor pools.

The facility was a little tired.

It was close to bus stop but out of town. Plenty of storage.

The beds were hard and the furniture a little tired. The room was stifling especially the bathroom. Kettle provided was not near a plug socket.

Staff friendly and fairly helpful. Decent location, 15 mins on the bus from Tobu-Nikko station, 25 mins walk from World Heritage site which was the highlight of my stay - a must visit! Room was mostly clean and good size.

Hotel very dated and could do with modernising. Was under the impression I could use the onsen with tattoos but told on arrival I wasn’t allowed which was disappointing. Hotel restaurant expensive so decided to eat out, but there aren’t many food options close by that are open in the evening. 30+ mins walk into Nikko for food. Bedroom was clean, but bathroom still had hairs on the walls/in the shower and smelt like an old people’s home.

Great little hotel, convenient location for everywhere we wanted to visit whilst we were in Nikko. You didnt get to choose what you wanted for breakfast but it was not a problem as everyday you were greeted with fruit and yoghurt, soup, toast and a different main plate each day so we did not go without! Lovely place and would recommend!

Not being allowed to use the hot spring bath as we have tattoos. I understood before coming to Japan tattoos were taboo in public baths but thought hotels would be ok but alas not in this one :-(

The staff are wonderful and the breakfast is lovely, a short walk to Toshogu and other attractions.

The hotel is very old and is surrounded by other abandoned properties, it seems they really struggled with the pandemic. The showers are terrible which would be fine if you use the well equipped onsen but we couldn't with our child. The beds are not very comfortable and it's definitely showing its age.

The hotel is reasonably located from Nikko train station. It's right across from stop 13 on the tourist bus, around 15 minutes from the station.The area the hotel is in has seen better days with abandoned properties across the road and next door to it.The hotel itself is very neatly kept, but is feeling a little long in the tooth now.The onsite onsen(s) (male and female provided) are nice, with indoor and outdoor pools for each.There's not a lot of options close by for food, and so we opted for the dinner and breakfast to be added. Wasn't cheap, and actually doubled the overall cost of our stay (there were six of us), but was nice to have multi-course French meals.

Could do with some more reasonably priced food options along with the nice multi-course offering.Had assumed that the snooker table was free, but it cost 11000 yen to useDid feel a bit out of the way from main Nikko, but really it's not that far.

For Nikko this was a really well priced hotel. The staff were friendly, and the room was really large. The onsen at the hotel was lovely, and we enjoyed it everyday. The hotel is a little far, but the staff would call us a taxi if we need, but it is close enough to walk to the shrines.

Good location, clean and friendly staff who speak English.

The onsen was a great plus. It was nicely arranged and very relaxing. Although the place is a bit dated and has its drawbacks, overall, the price is a good bargain for the standard offered.

The hotel is quite remote from the centre, although the location next to a bus stop offsets this point somewhat. The staff speaks very basic English and was not super helpful when asked to arrange for a taxi, for instance. They generally seem much more focused on following the protocol than on assisting their guests. Also, maybe a misinterpretation, but I had the impression that Japanese guests were more welcome than foreigners.

The bath house was a great bonus

It has seen better days, but is clean and comfortable

I will not stay this hotel anymore.

Communication of staffs, toilet and bathtub smells bad when i enter the room so i didnt take shower..

Staff were friendly and the room was larger than my partner and I were expecting. The onsen was also a nice bonus to have at night and in the morning.

The view from the room wasn't anything to write home about. Also the shower in the room wasn't a moveable shower head so the fixed position position was a little bit difficult for me to use.

We were there through our mid term break. Had the place to ourselves which was fabulous. The onsen was great, the staff were very accommodating. The female receptionists help dress us in our hired Yukata's and was really helpful. The staff were all very welcoming and the room was exactly what we needed, a place to sleep. Bed were comfy, and the bus stop is a short walk, which was really convenient.

The pillows were strange. It felt like pieces of rope inside the pillow, I asked for another and was given a regular pillow which I then stuffed with a jumper to plump it up, so I encourage others to ask for another if it's not comfortable, the staff were very accommodating which I was grateful for.

I loved the outdoor rock bath!

The outdoor hot springs.

The facilities are a little bit old.

Location was excellent friendly staff

Nothing was lovely

No breakfast or dinner, restaurant closed

Very good