The Ummed Ahmedabad Airport

Breakfast was good.

I travelled with my old parents. The reception charged for an extra person, saying that they must provide an extra bed, which I did not mind, to be honest. I told them specifically, we do not need an extra bed, but if you insist, it is fine with me. 1. My dad is undergoing dialysis and he was in a very bad condition. I checked in over 2 hours before and specifically mentioned my dad's health and requested them to keep the room ready. It was not ready. It took an additional extra hour to make it ready after multiple phone calls, and trips to the reception2. After all the waiting, and extra charge, The quality of the bed that was given was extremely poor. I mentioned that, the hotel said they would change it but it was never changed.3. We had an early morning flight, so I asked them to settle the payment in the evening, which again instead of multiple requests was not done. The sole purpose of booking the hotel was convenience to the airport, however it was in vain.4. In general, the rooms are no where at par with 5 star hotel rooms.I was extremely disappointed with the behavior of the hotel staff and overall quality of the hotel.

During our three days of stay in this property, we enjoyed breakfast, lunch and dinner in two different restaurants, and entertained guests as well. Breakfast offered widespread choice for guests from all parts of the world. An à la carte lunch and dinner menu offered wide verity of Indian dishes. The chef tried to accommodate diners' wishes to build their own meal from options like appetizers and main dishes.

Nothing during this stay.

Location close to the airport, free pick up at the airport, easy check in, great food, great facilities, courteous staff, overall excellent experience.

Loved the dinner. The staff were great throughout especially the early morning checkout at 5am. They arranged a breakfast pack, which was greatly appreciated. We found the room comfortable and relaxing.

The corridors probably require a bit of refurbishment, maybe look at removing the carpets in the corridors where you have it and installing marble flooring like the other areas. The carpets are usually hard to maintain and after a while it gives an unpleasant smell - this is just my opinion.

Room Service was very bad after giving the order and repeated reminder they supplied the food after 75 minuts

Location is good. It has improved in last few months.

The bump at the entrance. It is monstrous. My car got so badly hit. I don’t know how can they continue with such big bump. They need to immediately work on it.

The property was very well kept, and the staff is excellent, very courteous, and helpful. Everyone was eager to provide service

Bad

Absolutely pathetic experience.We had specifically booked an extra bed well in advance since we were landing at 4 AM. Despite informing the hotel ahead of time, upon arrival there was no extra bed kept in the room. At 4:30 AM after a long, exhausting journey, this was completely unacceptable.If that wasn’t enough, we were woken up by loud hammering and drilling at 8 AM — it felt like we were staying at a construction site, not a hotel. We complained four times, spoke to their so-called “manager” Anurag, but the noise didn’t stop. Despite repeated complaints, they didn’t bother pausing the construction or even having the basic decency to apologize.The level of negligence and sheer lack of professionalism is honestly unbelievable. This place is a complete shit show. Terrible management, zero customer service, and absolutely no respect for guests.Would never recommend this hotel to anyone. Stay far away unless you enjoy paying to be treated like trash.

Room was clean, there was a big choice to choose from for breakfast and chef made fresh omelet for me.

Property is under construction. Muje Jo room diya gaya tha vaha construction ki kafi aavaz aa rahi thi to hame discomfort laga.

The location is perfect for people looking for a stay near the airport or the cricket stadium. It was so convenient for me. Staff were so nice! They had everything a good hotel would have, but they even provided two shoe shines. Food was fine. View into the pool area was really calming. Restaurant ambiance is very good. Nothing I did not like as such. It feels a little aged but thats not a deal breaker.

Staff were kind ,

Room was stinking a bit , its a very old hotel needs rework , old spring beds , etc

The hotel offers a diverse breakfast and provides plenty of drinking water in the room. The staff is friendly and welcoming. Its location near the airport was convenient for us. Clean rooms

It's quite far from the city center, with not much to see in the surrounding area. The main downside was the poor sound insulation in the rooms.And the prize was enormous due to the Coldplay's performance

The room was clean and comfortable

I was disappointed to hear from the staff that they did not have any change when I was paying for additional charges.For a hotel of your caliber its disappointing. What do you expect a traveller to do in such cases?This seems to be trend in India." sorry maam, no change"

All the staff are very helpful and have a good manners.Food is good.

Room 123 the bath had rust. There should be window for fresh air

Location and proximity to airport and humble staff.

Our room reserved for twin bed wasn't fulfilled.

Old school charm - excellent staff - could improve on cleaning and room accessories

very good and comfortable

The service needs to be a little bettermy AC control was not working and even though someone attended there was no improvementServices from room service were excellent

Nothing. It was very average

They failed to arrange my transfer on arrival. Their promise to do this was the only reason I booked. If I’d known I’d need to arrange my own transfer in the middle of the night I could have booked the first hotel I looked at which was 25% of the cost

Hotel is located very close to airport. The main gate security and security near the lobby were very respectful.

Staffs Hospitality was bad. They were not responsive. Ordered 2 plates from house keeping, reception but they never provided them. Staff at reception weren't hospitable towards the guests. Poor room service and house keeping. Need to be improved.