OYO 1103 Pirates House Hotel

Music from thé bar it s so loud

Location is the only good thing about this property.

Our room was very small, dark, dirty, hot water didn’t work. Rooms are not cleaned until you checkout. We notified the owner about the hot water and he said he would look into it (nothing changed) Upon our second night our A/C broke and started flooding the room with water. We went to the lobby to try and come to a solution, the owner started YELLING at my husband over the phone saying we broke the air conditioner. Not willing to compromise at all we ended up having to book a new hotel and cancel our last night. They said we would be refunded for the night we didn’t stay.. but of course still no refund. We met another couple in the lobby trying to complain about the same things! Absolutely awful and unprofessional experience!!!

Very poor

things are broken in the room and the manager blames people staying for the damages and demands to be paid, such an uncomfortable experience

The location was great, very central. The atmosphere in the restaurant downstairs was good with the live music.

The key snapped when trying to enter the room and the hotel manager/owner instantly became aggressive and rude in his mannerisms towards us - telling me it’s my fault and not trying to help or solve the problem ( photos attached ), i didn’t even know it was possible to snap a key! he did not have a spare key to the hotel even tho we payed 1000 baht for a key deposit which he kept 800baht because of the key. After coming up with no solutions, i suggested if he had somewhere we could store our bags for the night, he eventually agreed and proceeded to tell us the consequences if we were to touch anything in the area where we were to store our bags. The following day we had no key which meant no electricity in the room and having to leave our bags in the room unlocked as there was no sign or any staff until we returned from our boat trip that afternoon. We were still charged full price for the room. As two young girls we did not feel safe staying there after this as the attitude towards us was extremely unpleasant and uncomfortable. The room was also not ready on time even tho we arrived 2 hours after the check in time. Would not recommend.

The location was perfect

Everything else. Literally worst place to stay, ants in the room, shower water smelt bad

The location was perfect, close to both beaches and in the middle of the town. Will definitely be back to Koh phi phi.

The room was dirty, the shower water smelt when running. The covers were dirty. The rooms and hallways are extremely dark too. The female members of staff and manager on check out was rude and unhelpful the rest of the male staff were lovely. The WiFi is absolutely shocking too. Would never stay there again and wont be recommending to friends who are travelling later in the year.

great location

dirty, air conditioning barely worked, mold in the bathroom, tv didn’t work, water didn’t run for half the time, owner was grumpy

Its was a good value for money and a good location

Was a little loud in the night

The location was great

They never came to clean our room once in 5 days. They told us not to use our AC during the day. We had to because it was too hot if it wasn’t staying on since it took hours to cool down. They also charged us 1000 baht to replace the key which is insane when we have paid 200 baht at other places before. One of the staff members was very sweet but the lady was quite rude. There is no reception desk so there’s no one around to help before 11am when the restaurant opens and after about 11pm.

The location was good as it was easy to get everywhere and lots of restaurants/cafes around, very close to the beach.

It wasn’t particularly clean, the shower did smell a little bit and the tap on our sink was coming off. We also weren’t provided with a bin. The staff weren’t particularly approachable but were nice enough.

the price

the staff was extremely unfriendly and made us feel uneasy

Music from thÃÂé bar it s so loud

Bad

Passable

Bad

Very good

Disappointing

Exceptional

Bad

Exceptional